OBJECTIVE:

Seeking IT position as Senior System Analyst/Desktop Support/Network Architect/System Administrator

SUMMARY:

• Knowledge of software, hardware, networking, operating systems, and security applications including but not limited to Active Directory, Servers, Routers, switches.
• Proficient in numerous programs, applications, and operating systems.

TECHNICAL SKILLS:

Operating Systems: Windows XP, Vista, 7, Novell, Windows 2000/2003/2008/2013 Server

Software Applications: Adobe Flash/Photoshop/Illustrator/Dreamweaver, MS Office (Word, Access, PowerPoint), IPhone, Remedy, Office 365, VMware ESI 5.5, Microsoft exchange 2010

Networking: TCP/IP, LAN/WAN, WIFI, SONICWALL

Languages: HTML, C++, ASP, Visual Basic, PowerShell

KEYWORDS:

• Entry - Level
• Systems Administrator
• Network Administrator
• Help Desk Coordinator
• Technician
• Technical Help Desk
• Systems Analyst
• PC Technician
• Network Support
• Designer
• Website
• Information Technology
• Database
• Programmer
• EMR
• TCMS

PROFESSIONAL EXPERIENCE:

System Administrator/ System Analyst/IT Technician

Confidential, New York, NY

• Survey and Refresh Computer Hardware, including upgrading operating systems, installing applications, replacing computers.
• Installation, configuration, and ongoing usability of desktop PCs and Mac computers, peripheral equipment and software.
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Work with Network Operations staff as appropriate to determine and resolve problems received from clients.
• Interact with numerous computer platforms in a multi - layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Train and orient staff on use of hardware and software.
• Maintain, Upgrade and Support NSLIJ computer systems for PCI Compliance and domain migrations
• Troubleshoot application issues with all installed application used by Confidential .
• Utilized Active Directory (AD) to ensure auto-login accounts created for SCM s clinical workstations are properly configured and assigned to correct AD groups and Citrix groups and OU.
• Provided desktop and hardware supports. Re-image workstations using NSLIJ standard images.
• Answered and resolved software/hardware issues for Upper Management.
• Utilized Computer Associates Unicenter Service Desk for incident and change order ticketing.
• Worked closely with Project Managers and Project Coordinators on North Shore-LIJ Enterprise Sunrise Clinical Manager (SCM) Projects.
• Deployment Technician Team Leader managing a team to setup/configure/install application/rollout of SCM s new devices: desktops, laptops, All-In-One computers, Enovate Slimline WOW carts with built-in computers, Medication WOW carts with laptops, Panasonic Toughbooks, Honeywell Barcode Hand Scanners, and HP printers.
• Scheduled deployment of SCM s new devices with various nurse managers at Lenox Hill Hospital, North Shore University Hospital, Long Island Jewish Medical Center, and Forest Hills Hospital.
• Provided onsite hands-on trainings of new devices to nursing staffs.
• Ensured projects Go Live dates are met by completing deployment of new devices on time to various departments in the hospitals.
• Worked closely with Technical Services Engineer (TSE) team to resolve anomalies that arose during initial buildup of new devices.

System Analyst/ Administrator

Confidential, New York, NY

• Active directory administration, vLANs, setting up user accounts, access right.
• Configuring, troubleshooting and installing desktops, laptops, iPhone and tablets.
• Support to employees in resolving complex and escalated technology issues.
• Imaging, mirroring, data retention and encryption of laptops/desktops.
• Setup and support of video conference/presentation equipment and WebEx setups .
• Remedy Queue Monitoring and Problem Resolution.
• Desktop Health Check, Technical Troubleshooting of Hardware and Software.
• Telephone User & Avaya softphone Support, Citrix XenApp, VPN, Office 365.
• Disaster recovery, Group policies, Security protocols (TLS, SSL, SFTP…)
• Exchange backup and recovery with Dell AppAssure, Encryption with Dellaccess and Lenovo Wave.
• Servers’ maintenance, Patch Management tools and WSUS.
• Net scout tool test for Wi-Fi performance and Services tests (DHCP, DNS, ICMP, TCP)

Senior System Analyst Lead /System administrator

Confidential

• Active directory administration, setting up user accounts, access rights…
• Configuring, troubleshooting and installing Cisco routers, switches, Wi-Fi access points
• Support to employees in resolving complex and escalated technology issues.
• Deploy, modify, install and refreshed over 3000 pc for the hardware refresh.
• Configuring and deploying Surface pros, Thin clients and Ipads.
• Scanner installs (Barcode scanners, zebras, Fujitsu, etc.)
• Printer trays & RX printers
• Imaging Windows 7 desktop/laptops.
• Help desk phone and remote access support using Goverlan.
• Perform updates, repairs, backup and other maintenance tasks.
• Ensure the proper day-to-day operation of internal technology applications and equipment.
• Troubleshooting of software and hardware malfunctions on laptops, desktops, tablets, smartphones, servers, network printers/scanners and or networking equipment.
• Implementation/upgrades of Electronic Medical record (EMR), TCMS, Citrix, Medic Premier,…
• Server Virtualization experience based on VMWare and Hyper-V technology
• Microsoft Servers 2003 / 2008 / 2012
• Manage Print Server queues, drivers
• SCOM monitoring systems for OS and hypervisors.
• Dell Sonicwall.

Intern/part time employee

Confidential, New York, NY

• Perform repairs, upgrades and complete configuration of servers, switches, routers, backup and related peripherals.
• Active directory provisioning
• Troubleshooting workstations issues via remote access
• Taking service calls (phone or email) to either resolve them or pass them on appropriately
• Installation and configuration of new computer hardware and software (mostly Windows based)
• Installations, repairs, upgrade and complete configuration of Computer and related peripherals.
• Assist in deployments of new video conferencing equipment
• Coordinate support for meetings as requested and be on-site to provide support during these meetings.
• Help organization-owned and personally-owned mobile devices to connect to video conferences
• Upgraded various operating systems including Windows 2003 Advanced server/ Windows Server 2008/2012 R2 /Windows XP/Windows Vista to Windows 7 Ultimate
• Weekly data backup
• Assisted in updating/creating a website using Dreamweaver and Photoshop
• Created timeline photos of Ambassadors as well as calendar.
• Assist in purchasing/installing Hardware and software upgrades.

System administrator/Help desk

Confidential, New York, Bronx

• Created, edited and updated the company website using Adobe Flash, Dreamweaver and Photoshop
• Utilize Service Desk system to maintain records of requests and responses for support issues
• Created and maintained Domain Controller using Windows Server 2003.
• Assist in the administration of a Windows environment
• Installing, diagnosing, troubleshooting and repairing computer hardware, software and networking issues on PCs and related equipment.

Help desk Technician/Web Developer

Confidential, New York, NY

• Upgraded various operating systems including Windows 2003 Advanced server/Windows XP/Windows Vista
• Edited and updated websites using HTML and CSS
• Assisted with the creation of domain controller and DHCP servers using Windows 2003 Advanced Server.