SUMMARY:

• Microsoft Certified Systems Administrator (MCSA 2003 and 2012) with over 10 years of combined experience in Administration/Engineering and IT Support positions;
• Installation, administration and configuration of advanced Windows Server services in 2003/2008/2012 environments;
• Administration and maintenance of client operating systems: Windows XP/7/8/10, MacOS;
• Experienced in System Migrations/Integrations, Project Scheduling, Testing/QA/Rollout/Support;
• Proven ability in hardware installation, upgrade, maintenance, and repair;
• Successfully leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams;
• Capable of training and supporting technical teams and end user groups.

TECHNICAL SKILLS:

Operating Systems:

Servers: Windows Server 2003 - 2012 R2

Client OS: Windows XP, 7, 8, 10, Mac OS

Virtualization: Hyper-V, VMware, XenServer

Mail Systems: Microsoft Exchange 2003/2007/2012/ Office 365

Ticketing Systems: Dell KACE, Cherwell, HP Service Manager, Remedy, Peregrine

Hardware: Servers Dell PowerEdge series, HP ProLiant G5/G6 Series

Desktops/Laptops: Dell, MS Surface, HP, Lenovo, SONY

VoIP: Cisco, Polycom, ShoreTel, 3Com

Scripting/Software/Utilities: Working knowledge or Windows PowerShell (remote system administration, Office365 and DirSync server management), basic knowledge of C++, Solarwinds, Spiceworks, disk imaging/deployment tools (SCCM, WDS, Altiris, Ghost, Acronis), firewalls (Cisco IronPort, Meraki MX series appliances, Barracuda, SonicWall), network analyzer tools (WireShark, port/IP scanners etc.) data recovery/HDD testing tools, enterprise antivirus software (Symantec, McAfee, Kaspersky), Microsoft Office Suite, Office365 with SharePoint etc.

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

Systems Engineer

Responsibilities:

• Staging, configuring and administering the standalone mobile domain environment for Confidential, to support annual summit in Washington, DC, including application server, thin client endpoint devices, print servers, storage etc.;
• Setting up infrastructure for school hardware being relocated to new campus, determining new hardware requirements, configuration and maintenance of rolled out systems;

Confidential, Houston, TX

Senior Systems Administrator

Responsibilities:

• implemented Windows System Update Services as a temporary solution for 500+ physical and virtual end user stations and later started SCCM 2012 implementation for imaging, patching, software distribution, inventory, systems management etc.; performed hardware refresh on Cisco IronPort Web Security and Email Security appliances;
• Active Directory cleanup/maintenance, group policy management, worked with network and security teams on rogue system detection implementation; worked with project management team on specification and timelines for upcoming hypervisor hardware refresh.

Confidential, San Antonio, TX

Systems Engineer

Responsibilities:

• Installed new/rebuilt existing physical and virtual servers and configured hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements;
• Setting up infrastructure for school library and labs, determining new hardware requirements, repurposing near end-of-live equipment for lesser traffic areas, administration and maintenance of rolled out systems;
• Last internal point of escalation for Desktop Team covering headquarters (300+ users) and school campus (150+ users and 500+ students) with hardware, software and applications problems.

Confidential, San Antonio, TX

Systems Administrator

Responsibilities:

• Update Server rollout, SharePoint user/group account management, configuring and troubleshooting access to SharePoint resources etc., Confidential firewall configuration; performed daily system monitoring, verifying the integrity and availability of all physical and virtual servers (Hyper-V 2012), server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups, Antivirus updates etc.; participated in technical research and development to enable continuing innovation within the infrastructure ensured that system hardware, operating systems, software systems, and related procedures adhere to organizational values, assisted Sales and PR departments in creating and basic configuration of Team Sites in SharePoint 2013; provided Tier III issue resolution for Desktop Team covering headquarters (100+ users) and nationwide users (around 50) with hardware, software and applications problems.

Confidential, Dallas, TX

Systems Administrator

Responsibilities:

• Performed installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure; assisted project teams with technical issues in the Initiation and Planning phases of standard Project Management Methodology.
• These activities include the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions; user/computer account management in Active Directory 2003, migration from Windows Server 2003 to Server 2008 R2, preparation for Exchange 2003 to 2007 migration project test lab, File/Print Server administration, Group Policy management, Blackberry Enterprise Server/account management and support, Request For Change/Non Standard Order management, software rollout; provided Tier III issue resolution for Confidential (1800+ users) with hardware, software and applications problems.

Confidential, Los Angeles, CA

Systems Administrator

Responsibilities:

• Design, maintenance and configuration of Windows Network Environment, including maintenance and troubleshooting of Windows desktop/server operating systems; maintenance all office computer equipment and related peripherals (around 30 desktops and laptops, 2 servers in Windows Server 2003 Active Directory mode with Exchange 2003); performed systems backup/recovery, managed security solutions (firewall, anti-virus, spam-filtering systems); responsible for coordination/manage of service provider and vendor activities; installation, configuration, management, and utilization of Disk Storage and data backup and recovery processes; management of corporate security solutions (firewall, anti-virus, spam-filtering systems);
• VoIP phone system administration (ShoreTel and 3Com), user/device configuration, connectivity with Exchange 2007, basic troubleshooting.