SUMMARY:

• System Analyst, system administrator, and IT field service engineer with strong experience leading on - site and remote technical support initiatives servicing enterprise business systems.
• Manages the implementation and administration of hardware and software for WAN, LAN, wireless networks, communications system, and other network-driven technologies.
• Leads efforts to service internal and external customers.
• Directs aspects of strategic planning, system implementation, administration, and quality control.

TECHNICAL SKILLS:

HARDWARE: Switches, Routers, Firewalls, Blade Servers, Backplanes, Rack Systems, PCs, Laptops, Printers, Point-of-Sale Systems (POS), Optical Network Terminals, Structured Cabling (Fiber-Optic, Cat 5/6) ATM Machines, thin clients (WYSE and others).

SOFTWARE: Putty, Wire Shark, Microsoft Office, Asset Tracking Applications, New POS, ERP, Active Directory

OPERATING SYSTEMS: Unix, Linux, Windows XP 7/8/10/CE and earlier, DOS

PROTOCOLS: TCP/IP, RFB, RDP

PROGRAMMING LANGUAGES: HTML, XML, SQL

DATABASES: Microsoft SQL Server Management Studio, SQL

PROFESSIONAL EXPERIENCE:

Confidential, Lithonia, GA

Sr. Field Ops System Analyst

Responsibilities:

• Performed corporate system administration according to the customer’s operational requirements.
• Conducted site surveys, server management, and completed onsite system migrations at various locations throughout the US.
• Configured Active Directory entries. Setup disaster recovery solutions, user accounts, and security settings to ensure system compliance with information security best practices.
• Implemented, serviced, imaged, and repaired laptops, network devices, printers, servers, WYSE thin clients and peripheral equipment.
• On site migrations we were also tasked with rack installations, wall reinforcement modifications / concrete anchor installations. STP, UTP cat 6 riser and plenum installations, 110 punch terminations switch to switch fiber termination. Demark fiber patching to the new system.
• Fork lift operations for legacy equipment gathering.
• Communicated with customers to gather business requirements and align customers’ needs with onsite and remote system support objectives.

Confidential, Alpharetta, GA

Petroleum Convenience Retail Systems analyst

Responsibilities:

• Remotely serviced, performed root cause analysis, and repaired POS systems, servers Tiger or Jaguar fuel controllers, and various other devices for major customers that included Royal Farms, Quick Trip, RaceTrac, Raceway, Shell, Kroger, WAWA, and Hess, for sites located in the US and Canada.
• Worked with client managers to set up proprietary configurations of databases, system controls, and functionality.
• Ensured that all technical support deliverables were completed according to service-level agreements (SLAs).
• Managed the work of technical support personnel responsible for servicing equipment at physical locations.
• Trained new hires on job duties, system operations and repair, ticketing system

Confidential, AR

Field Technician

Responsibilities:

• Managed the upgrade of network devices, providing expert onsite technical support of systems according to customers’ specifications.
• Installed and configured Cisco firewalls, routers, switches, Motorola wireless controllers and access points, as well as twisted-pair and fiber-optic cables.
• Moderate cabling additions riser UPT cat 5e, 110 punches, multimode switch to switch fiber runs (sub1000’)
• Ensured that all systems were implemented and operational within project deadlines.

Confidential, Gravette, AR

Lead Cutover Technician

Responsibilities:

• Managed teams responsible for installing Cisco products, including routers, switches, firewalls, and access points; also installed, terminated and serviced fiber-optic and CAT 6 structured cable systems.

Confidential, Gravette, AR

Responsibilities:

• Performed server software upgrades and configuration, rack installation, switch installation, and implementation of other devices; serviced networks, storage systems, and various hardware and software platforms.

Confidential, Atlanta, GA

Computer Technician

Responsibilities:

• Completed projects to upgrade merchandise scanning equipment at Confidential stores; assembled computer interface for self-checkout system systems, and installed scanner modules, security deactivation devices, and display devices.
• Completed network and other low voltage cabling ksA

Confidential, Jacksonville, FL

Lead Technician

Responsibilities:

• Directed a team of up to five installation specialists during a project to upgrade store systems for Home Depot; directed and assisted the installation, configuration, cabling and connection of Cisco Catalyst 3750G switches, HP ProLiant rack servers, and RAID systems.
• Under Confidential I traveled to various clients upgrading Confidential equipment including but not limited to

Confidential, Atlanta, GA

Lead Technician

Responsibilities:

• Led a team responsible for the implementation, upgrade, and support of bank conversion software; managed and tracked the work of team members while driving the successful completion of all project deliverables.
• Held a Security clearance for the duration of the project.
• Performed on-site configuration and repair of high volume, wide format, and multiple material printing devices, including updating embedded software, and conducting manual assembly, disassembly, and reassembly of systems.

Confidential, Atlanta, GA

Printer Repair Technician

Responsibilities:

• Inventoried and prepared printers for migrations to new sites, and also provided ongoing technical maintenance of installed printer systems.
• Troubleshoot and repair wide format, high speed, 3D, warehouse and office printers
• Held a Security clearance for the duration of the project.

Confidential, Winder, GA

Call Center Technician

Responsibilities:

• Delivered technical support for remote customers, working in a call center environment to handling reported technical support issues related to applications, operating systems, and various hardware and software platforms.