PROFESSIONAL SUMMARY:

• Over 19 years of IT experience functioning as in Network Administrator, Software System Specialist, Computer Operator and Lead Tech roles.
• Possesses a MCP and holds Microsoft certifications: NT Server 4.0, NT Server 4.0 in The Enterprise, NT Workstation 4.0.
• Performs environment upgrades Small Business Server 2003 Premium.
• Implements security and monitoring systems preventing employee abuse and outside attacks
• Implements Microsoft Digital Rights Management, RPC over HTTP in Exchange 2003 and Office 2003 Pro by Administrative Share.
• Purchasing and implementations for the companies IT infrastructure.
• Maintains Video Surveillance and Card access system.
• Creates access databases for inventory control and internet monitoring of employees.

TECHNICAL SKILLS:

Software: Microsoft Office (2000, XP, 2003, 2007, 2010, 2013) Mcafee, SAP, WSFTP Pro, Microsoft Exchange (5.0, 2000, 2003, 2007.2010, 2013) Proxy, ISA Server 2000, Ghost all versions, SAP, SMS, Terminal Server, Citrix, Veritas Backup (8.6, 9.1), Lotus, Photoshop, PageMaker, WordPerfect, Windows Rights Management, Windows Sharepoint Services, Point Guard 6.1 Door Control Access, IDR Base Video surveillance, Trend Micro Internet Security, Trend Micro Office Scan (all Versions), Trend Micro Scanmail (all Versions), Trend Micro Messaging Suite, Trend Micro Server Protect, Trend Micro VCS, Adobe Acrobat, IIS

Platforms: MAC, Windows Server 2003, Windows Server 2008, Windows Server 2012, Small Business Server 2003, Windows Vista, Windows XP, NT 4.0 (Workstation and Server), NT 5.0 (Windows 2000, Windows 8, Windows 2010 and Small Business Server), Windows 98, Windows 95, Windows 3.11, Dos

PROFESSIONAL EXPERIENCE:

Confidential

Advanced Technician

Responsibilities:

• Image Laptops Confidential Z books and HP640 Pro book and Desktops ( Confidential 705 and Z Workstations)
• Migrate user Data on 12,292 computers in United States Air Force Tinker Base in Oklahoma
• Secondary Lead on project of 25+ people.
• Using Cpmigrater to transfer user data using Ethernet cable
• Image computers using WDS server
• Deploy Computers throughout base swap out old computer with Windows 10 Computer
• Would Travel to Oklahoma a Month at a time 3 month project but extended

Confidential

System Engineer

Responsibilities:

• Monitored, break fix, Servers in Data Center Servers and Confidential blades Windows 2003, 2008, 2012
• Monitor and take care of backups using 2012 R2 Data Protection Manager
• Monitor and take care of cases as they come in using Salesforce Level 3 support
• Fix issues with exchange 2010 and 2013 as well as Setting up new users in Office O365
• Create DL s, security groups and new user accounts in AD 2008
• System Center 2012 maintaining patches and applying patches through SCCM
• Remote Control using SCCM
• Handling issues with Citrix Server.
• Installed and configure Dell Servers including Dracs
• Use Webex Support Center to remote to users machine to troubleshoot and fix issues
• When needed backup to Support services for Desktop related issues for our location
• Manage Door card system for our location
• Worked with VMware 5.5, Create and monitor
• Responsible for bringing servers up and down in the proper sequence.
• Be On call for afterhours support

Confidential

Computer Operator

Responsibilities:

• Monitored, break fix, installed HPOV agent and NFS on Windows Server 2003
• Monitored, break fix, installed HPOV agent and NFS on Windows Server 2008
• Worked on Dell 1950, 2950, 610, 710 etc as well as configure the arrays
• 4500 Windows and Unix Boxes
• Installed hardware for servers Hard Drives Memory, and other failed hardware
• Called logging with program called Confidential Server call Manger version 7.
• Handled tickets pertaining to system and servers
• Installed and configure Dell Servers including Dracs
• Helped maintain and update System Inventory
• Installed OS by imaging through Pepsi propriety software
• Managed projects assigned from test to production environment
• Worked with VMware 7.1, RDP and Damewear remote to fix issues across all the nation if we had a site we could not do the hardware we would call and make a case with Dell We had Platinum service
• Responsible for bringing servers up and down in the proper sequence.
• Worked with NAS and the pick work server and hand held devices

Confidential

Software System Specialist

Responsibilities:

• Monitored, break fix on Windows Server 2003
• Monitored, break fix on Windows Server 2008
• ILM 2007 in test phase
• Administered 20 Servers 1950 and 2950 etic
• Call logging with program called Heat
• Fixed the Email properties on Exchange 2003 and 2007
• Handled tickets pertaining to system and servers
• Installed and configure Dell Servers including Dracs
• Helped maintain and update System Inventory
• Managed projects assigned from test to production environment

Confidential

Personal Computer Specialist

Responsibilities:

• MAC Computers installation and troubleshooting
• Upgraded hardware
• Backed up user data and restored user data
• Installed Windows XP Pro., Vista
• Helped end users with issues as they arose
• Used Heat Ticketing system for tracking of issues with end users
• Ghost imaging for upgrading and reimaging of Dell machines
• Dell Certified for on campus warranty repair
• Worked on a team responsible for 10,000 Dell machines

Confidential

Lead Field Technician

Responsibilities:

• Upgraded hardware
• Backed up user data and restored user data
• Installed Windows 2000, XP Pro., Vista
• Helped end users with issues as they arose
• Installed and configured applications
• Worked on Dell, Confidential, Compaq etc. computers including printers
• Troubleshot networking and connectivity with various high speed and dial up
• Worked in an on call basis either over the phone or on sight.
• Purchased and recommend various parts and equipment
• Set up servers and troubleshoot issue

PC/Network Administrator

Confidential

Responsibilities:

• Upgraded Small Business Server
• Implemented Group Policy
• Utilized Active Directory
• Implemented Windows Rights Management
• Blocked IP addresses to stop known spam servers
• Implemented security measures using Exchange 2003 to prevent outside access by correcting domain server/exchange
• Used ISA Server 2000 to track internet communications created ODBC connection
• Created intranet ASP page to run query based on user name
• Networking (Cat 5, Cat 6, Wireless, VPN, RPC over HTTP)
• Implemented Outlook Web Access as well as RPC over Http so remote devices can have e - mails directed to their devices
• Completed Incremental and full Backups (Veritas 9.1)
• Created both intranet and external web page Web Page Design
• Network Security locked down on the Netopia Router and file systems
• User Support Local and remote
• Door card reader access fixed and maintained
• Terminal Server
• Trend Micro Product line client and server
• Created a departmental Sharepoint system
• Installed and upgrade workstations (hardware and software) I created the workstations
• Implemented Certificate Server

Confidential

Lead Technician

Responsibilities:

• Upgraded hardware
• Backed up user data and restored user data
• Installed Windows 2000, XP Pro.
• Helped end users with issues as they arose.
• Installed and configured applications.

Confidential

Technician

Responsibilities:

• Installed new Dell systems
• Configured systems with Windows 2000 and OS2 Warp.
• Weekend project of 15 computers.

Confidential

Technician

Responsibilities:

• Technician in Aero Team 3+ month project for Nationwide Conversion Rollout.
• Converted over 40 Agent offices in TX, AR, LA and OK
• Upgrading network from Token Ring to Ethernet
• Installed Cisco Routers and Cisco switches
• Installed and configuring Servers, Computers and printers
• BASF
• Computer Rollout of 696 new Dell computers
• Uploaded user data and restore user data
• Configured Windows 2000 Machines
• QA the machines to ensure programs and software are installed and working

Confidential

Analyst

Responsibilities:

• Computer repair
• Computer sales and service
• Networking