SUMMARY:

• Please note that I am currently in the process of relocating to the Dallas/Ft. Worth .
• Experienced Systems Administrator currently seeking an opportunity to advance my skills with a solid team of professionals.
• Strong team player with a proven track record of solid work ethic, strong communication skills, and a high level of adaptiveness to new environments and technologies.
• Fast learner who’s always seeking to develop and grow in my career.

TECHNICAL SKILLS:

• Management of Windows OS, XP - 10, as well as Server 2003 - 2016.
• SCCM 2007 and 2012 management.
• Basic HBSS Administration.
• Basic Powershell and batch scripting.
• VMWare Workstation, VSphere, and ESX 5.5 - 6.5 experience (VCP course completed 12/13/16).
• HyperV management experience.
• Active Directory management.
• Management of DNS and DHCP.
• Creation and deployment of MS Group Policy.
• Experienced with ACAS and SCAP for security and configuration compliance.
• DoD SIPRnet administration.
• Management of print and file servers.
• Solid knowledge of computer hardware and software.
• Experienced with asset management and inventory.
• Proficient in Microsoft Office 2003 - 2010.
• Strong analytical and investigative skills.
• Experience with writing IT procedures.
• Excellent customer service and teamwork skills.
• Very proficient written and verbal skills.
• Great at multitasking and prioritizing work and projects.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Systems Administrator

Responsibilities:

• Administrator for the Pentagon Shield domain, supporting Confidential (Chemical, Biological, Radiation, Nuclear, Explosive) personnel and Windows based systems.
• Manage roughly 150 Confidential Windows servers, workstations, biochem, and radiation sensors running Windows operating systems and Microsoft products.
• Routine management of patches, group policy, Active Directory, user accounts, system and security configuration.
• Perform system and security integrity checks using ACAS and SCAP to remain in compliance with DoD security regulations.
• Use of VMWare to build, migrate, and manage virtual machines.
• Rebuilt a non-functional SCCM environment, integrated it into the domain and successfully configured to perform patching and OS deployment.
• Planned, organized, and facilitated upgrade to Windows 10 for the entire domain (ongoing project).

Confidential

Configuration Management Administrator

Responsibilities:

• Configuration management and administrative support of Confidential RFMSS systems (Range Facility Management Support System).
• Troubleshooting of Windows Server OS and related technologies.
• Push patches and Windows updates to other servers via SCCM (non domain environment).
• Test Oracle database patches before distribution to servers.
• Work with engineering to test and deploy new RFMSS software versions.
• McAfee HBSS administration on all servers via EPO 5.3 (basic).
• HyperV and VMWare VSphere management of virtual machines.
• Create and alter basic Powershell scripts and batch files for patching and other tasks within the environment.
• Assist the Service Desk with troubleshooting of end user system problems.

Confidential

Server Desktop Support

Responsibilities:

• Remotely manage, configure, and troubleshoot US Coast Guard servers, including land and ship based systems.
• Upgrade all ship based virtual domain controllers to Windows Server 2008 R2, from Server 2003. All servers are virtual and hosted on HyperV.
• Configure and troubleshoot DNS servers on each ship, and ensure proper DNS replication on new DNS servers.
• Create and manage DHCP scopes as needed.
• Manage user and computer accounts in Active Directory.
• Manage patching through SCCM on each server as needed. Work with SCCM admins to ensure that servers are receiving updates.
• Build and ship new virtual host servers along with respective virtual servers to ships requiring replacement.
• Assist with general support tickets as needed, including troubleshooting of physical and virtual servers via HyperV.

Confidential

Systems Administrator

Responsibilities:

• Manage user accounts, group policy settings, organizational units and security groups in Active Directory.
• Creation and management of personal and shared email boxes via DISA.
• Manage print and file servers, including the creation of new printers and assignment of print and file permissions.
• Manage ESXi and VSphere, including creation and migration of virtual machines.
• Minor management of Citrix based servers and clients (thin/zero clients).
• Some experience with Microsoft IIS (mainly for certificate creation and management.
• Build and deploy new server hardware.
• Manage backup tapes as needed.
• Troubleshoot and resolve server connectivity and functionality issues as needed, including Domain Controllers and DHCP servers.
• Assist Tier 1 and 2 technicians with resolving user related issues.
• Participate in monthly server maintenance and updates.
• On call support (rotation) for VIP clients after hours.

Confidential

Senior Desktop Support Specialist

Responsibilities:

• Former onsite IT support for the Confidential project supporting the IT needs of roughly 180 users.
• Assist users in implementation of hardware and software.
• Provide basic face to face troubleshooting of laptops, printers, networking equipment, and conference room equipment (such as SmartBoards, projectors, and Polycom units).
• POC for 3rd party vendors, as well as other groups within the IT department.
• Provide assistance to Asset Management, Systems Engineering, and Network Engineering for on-site equipment and infrastructure.
• Assist in the planning and execution of a wide variety of IT projects.
• Basic troubleshooting of networking equipment, Active Directory and Exchange accounts, as well as shared network resources.
• Manage local print server and printer permissions.
• Assist Systems Administrators with monthly server maintenance, every third Saturday night of the month. Maintenance and update a mix of servers running Windows Server 2003 and 2008.
• Train and coach Junior desktop support technicians.
• Interface with high level and VIP customers.

Confidential

Senior BTA Service Desk Technician

Responsibilities:

• Receive and troubleshoot end user trouble tickets for hardware and software issues.
• Image, repair, and deploy laptop and desktop systems to users.
• Remove viruses/malware from infected PC’s manually and via anti-virus software.
• Resolve issues with Confidential /HP personal and networked printers.
• Train new Service Desk technicians in department functions and protocols, including work bench operations (creating or updating documentation or procedures when necessary).
• Use of Gold Disk to harden all GFE images.
• Assist in setting up and troubleshooting SmartBoard and VTC/Polycom connectivity for meetings and conferences.
• POC for HP and Confidential for all repairs/exchanges for computers still under warranty.
• BTA off-hour emergency support technician as of 2/11.

Confidential

Windows Vista Integrator

Responsibilities:

• Contract for Confidential and the Confidential .
• Take surveys of PC’s and laptops on Andrews and Bolling Airforce bases to determine if they can handle Windows Vista.
• Note computer information, mission specific software, etc.
• Back up data, image computer with Windows Vista, connect to AFNCR domain, download customer software, and restore customer data after imaging.
• Remove old PC’s, place classification label on old hard drives, install new PC’s.
• Ensure that customer’s data and Microsoft Outlook files are restored and their software is functional.
• Reinstall any USB/Network printers and remap network drives for customer.
• Configure Cisco VPN on newly imaged lap tops.
• Answer customer questions and inquiries