SUMMARY:

A dedicated and dependable System Administrator, skilled in problem analysis and solution generation, attentive to details, and performs well in teams as well as independently

TECHNICAL COMPETENCIES:

Servers: Microsoft Server 2003, 2008, 2008R2

Healthcare systems: Centricity/Visualutions (EMR), Dentrix/Dexis, QS/1 (pharmacy)

Server Admin: WSUS, AVG, Trend, Exchange, Citrix, Appassure, VLAN

Virtualization software: VMware VCenter, Virtual PC / XP Mode, VMware Desktop

Workstations: Windows XP, Windows Vista, Windows 7, Windows 8.1, Windows 10 beta

Office Suites: Microsoft Office 2003, 2007, 2010, 2013

EXPERIENCE:

Network Administrator

Confidential, Carrboro, NC

Responsibilities:

• Manage IT issues and projects using Connectwise serving 500 employees across 8 sites
• Maintain critical applications including Centricity, Dentrix, Dexis, QS/1, exchange, IVR, and antivirus
• Perform software upgrades for servers, applications, SonicWALL, and network equipment as needed
• Prepare Disaster Recovery by replicating and taking snapshots of critical servers with Appassure and VMWare to remote location and rehearsing recovery drills
• Monitor status of network, servers, and workstations through Level Platform and SNMP alerts
• Create application critical information documentation on all applications
• Implement Group Policy and maintain active directory groups and user accounts

IS Support Analyst

Confidential, Raleigh, NC

Responsibilities:

• Install, configure, troubleshoot IIS and SQL for web application on servers and hosted environments for city and county governments
• Maintain Sonicwall Firewall, domain controllers, testing servers, and phone system for 35 employees
• Monitor and support remote backup utility for 90 customers
• Install Windows Server 2008 R2, Server 2011 SBS, Server 2003, Windows 7 Professional, Windows XP, Windows 8 RC on local machines and virtual environments, including VMWare ESXi
• Manage internal switches, router, VPN connection
• Work with vendors such as Sonicwall, TWC, and Windstream to troubleshoot LAN/WAN network issues

Technical Director

Confidential

Responsibilities:

• Operate switcher to select between or mix in several different video sources, backgrounds, DSK during services or special events
• Display presentations and videos using Mac OS X, Keynote, LiveWorship, QuickTime, and several DVD players to add to the meaning of the presentation for the audience

IS Support Specialist

Confidential, Durham, NC

Responsibilities:

• Documented and prioritized hardware, software, network related issues for 180 employees, from the CEO to interns to new employees, using our wiki and Jira for a tracking system
• Resolved issues in - person, over the phone, and using remote software such as VNC and LogMeIn
• Supported Blackberry, iPhone, and broadband users with integration to our e-mail and other network features
• Managed the purchasing, troubleshooting, and relations with cell phones with our AT&T carrier, through their premier site and number and with the account representative
• Administered Avaya voice system, Audix voice mail, Taske call management software, CXM call recording software, SIP server, and IP phones for employees
• Improved efficiency of configuring computers by creating image solutions for Mac and Windows

CRM Specialist

Confidential, Morrisville, NC

Responsibilities:

• Worked with vendor, employees, and CRM team to prioritize, resolve, and escalate support and enhancement requests
• Created, tested and documented forms, searches, reports, and custom records within the hosted web application Customer Relationship Management Solution which allows employees to effectively and easily manage their customers
• Performed data imports, using Microsoft Access to manipulate data, to allow information to be available and manageable company wide
• Interpreted and modified JAVA scripts to add features needed for employees for CRM solution
• Developed user manuals and trained users on new functionality to allow them to perform their jobs more efficiently

IS Support Specialist

Confidential, Morrisville, NC

Responsibilities:

• Documented, prioritized and resolved hardware, software and network related support requests
• Secured network against virus and spyware threats by deploying and maintaining Symantec Anti-virus enterprise edition
• Managed enterprise service pack and patch deployment using Shavlik’s HFNetChkPro
• Improved efficiency of configuring computer systems by Ghost and standard build procedures
• Protected company’s data by performing tape backup using Symantec Backup Exec
• Contributed to increase IS Team productivity by assisting with asset tracking, product research and testing, vendor relationships and process documentation
• Configured Group Policy for successful deployment of XP SP2 so that firewall and pop-up blocker settings do not interfere with network management tools and user productivity

Campaign Coordinator

Confidential, Raleigh, NC

Responsibilities:

• Troubleshoot computer issues, assist with computer setup for an office of seven employees
• Manage content on web pages and databases
• Produce newsletter and marketing materials to support a $188,000 fundraising event

Lead Fundraising Mentor

Confidential, Raleigh, NC

Responsibilities:

• Managed fundraising efforts of 30 marathon and triathlon participants, assisting them to exceed their goal raising $73,000 through letter-writing campaigns, fundraising clinics, and fundraising events
• Raised $9500 through aggressive letter writing campaigns and fundraising events

Software Engineer

Confidential, RTP, NC

Responsibilities:

• Improved product quality and met customer and carrier expectations through software modifications in C/assembly and analysis of product defects, customer specifications, and carrier requirements
• Developed Visual C++ PC application for testing a protocol that served as a test and integrated application for customer products
• Performed software builds and created a build process for the department to standardize and make software builds more efficient