OBJECTIVE:

• Please note that I am currently in the process of relocating to the Dallas/Ft.
• Experienced Confidential Administrator currently seeking an opportunity to advance my skills with a solid team of professionals. Strong team player with a proven track record of solid work ethic, strong communication skills, and a high level of adaptiveness to new environments and technologies. Fast learner who’s always seeking to develop and grow in my career.

TECHNICAL SKILLS:

• Management of Windows OS, XP - 10, as well as Server 2003 - 2016.
• SCCM 2007 and 2012 management.
• Basic HBSS Administration.
• Basic Powershell and batch scripting.
• VMWare Workstation, VSphere, and ESX 5.5 - 6.5 experience (VCP course completed 12/13/16).
• HyperV management experience.
• Active Directory management.
• Management of DNS and DHCP.
• Creation and deployment of MS Group Policy.
• Experienced with ACAS and SCAP for security and configuration compliance.
• DoD SIPRnet administration.
• Management of print and file servers.
• Solid knowledge of computer hardware and software.
• Experienced with asset management and inventory.
• Proficient in Microsoft Office 2003 - 2010.
• Strong analytical and investigative skills.
• Experience with writing IT procedures.
• Excellent customer service and teamwork skills.
• Very proficient written and verbal skills.
• Great at multitasking and prioritizing work and projects.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Administrator

• Administrator for the Pentagon Shield domain, supporting CBRNE (Chemical, Biological, Radiation, Nuclear, Explosive) personnel and Windows based Confidential .
• Manage roughly 150 CBRNE Windows servers, workstations, biochem, and radiation sensors running Windows operating Confidential and Microsoft products.
• Routine management of patches, group policy, Active Directory, user accounts, system and security configuration.
• Perform system and security integrity checks using ACAS and SCAP to remain in compliance with DoD security regulations.
• Use of VMWare to build, migrate, and manage virtual machines.
• Rebuilt a non-functional SCCM environment, integrated it into the domain and successfully configured to perform patching and OS deployment.
• Planned, organized, and facilitated upgrade to Windows 10 for the entire domain (ongoing project).

Confidential

Configuration Management Administrator

• Configuration management and administrative support of Army RFMSS Confidential (Range Facility Management Support System).
• Troubleshooting of Windows Server OS and related technologies.
• Push patches and Windows updates to other servers via SCCM (non domain environment).
• Test Oracle database patches before distribution to servers.
• Work with engineering to test and deploy new RFMSS software versions.
• McAfee HBSS administration on all servers via EPO 5.3 (basic).
• HyperV and VMWare VSphere management of virtual machines.
• Create and alter basic Powershell scripts and batch files for patching and other tasks within the environment.
• Assist the Service Desk with troubleshooting of end user system problems.

Confidential

Server Desktop Support

• Remotely manage, configure, and troubleshoot US Coast Guard servers, including land and ship based Confidential .
• Upgrade all ship based virtual domain controllers to Windows Server 2008 R2, from Server 2003. All servers are virtual and hosted on HyperV.
• Configure and troubleshoot DNS servers on each ship, and ensure proper DNS replication on new DNS servers.
• Create and manage DHCP scopes as needed.
• Manage user and computer accounts in Active Directory.
• Manage patching through SCCM on each server as needed. Work with SCCM admins to ensure that servers are receiving updates.
• Build and ship new virtual host servers along with respective virtual servers to ships requiring replacement.
• Assist with general support tickets as needed, including troubleshooting of physical and virtual servers via HyperV.

Confidential

Confidential Administrator

• Primary Confidential Administrator for DLA SIPRnet at DLA HQ.
• Manage user accounts, group policy settings, organizational units and security groups in Active Directory.
• Creation and management of personal and shared email boxes via DISA.
• Manage print and file servers, including the creation of new printers and assignment of print and file permissions.
• Manage ESXi and VSphere, including creation and migration of virtual machines.
• Minor management of Citrix based servers and clients (thin/zero clients).
• Some experience with Microsoft IIS (mainly for certificate creation and management.
• Build and deploy new server hardware.
• Manage backup tapes as needed.
• Troubleshoot and resolve server connectivity and functionality issues as needed, including Domain Controllers and DHCP servers.
• Assist Tier 1 and 2 technicians with resolving user related issues.
• Participate in monthly server maintenance and updates.
• On call support (rotation) for VIP clients after hours.

Confidential

Senior Desktop Support Specialist

• Former onsite IT support for the Department of Defense DAI project supporting the IT needs of roughly 180 users.
• Transferred to DLA HQ in February 2014 as senior technician on site.
• Assist users in implementation of hardware and software.
• Provide basic face to face troubleshooting of laptops, printers, networking equipment, and conference room equipment (such as SmartBoards, projectors, and Polycom units).
• POC for 3rd party vendors, as well as other groups within the IT department.
• Provide assistance to Asset Management, Confidential Engineering, and Network Engineering for on-site equipment and infrastructure.
• Assist in the planning and execution of a wide variety of IT projects.
• Basic troubleshooting of networking equipment, Active Directory and Exchange accounts, as well as shared network resources.
• Manage local print server and printer permissions.
• Assist Confidential Administrators with monthly server maintenance, every third Saturday night of the month. Maintenance and update a mix of servers running Windows Server 2003 and 2008.
• Train and coach Junior desktop support technicians.
• Interface with high level and VIP customers.

Confidential

Senior BTA Service Desk Technician

• Receive and troubleshoot end user trouble tickets for hardware and software issues.
• Image, repair, and deploy laptop and desktop Confidential to users.
• Remove viruses/malware from infected PC’s manually and via anti-virus software.
• Resolve issues with Dell/HP personal and networked printers.
• Train new Service Desk technicians in department functions and protocols, including work bench operations (creating or updating documentation or procedures when necessary).
• Use of Gold Disk to harden all GFE images.
• Assist in setting up and troubleshooting SmartBoard and VTC/Polycom connectivity for meetings and conferences.
• POC for HP and Dell for all repairs/exchanges for computers still under warranty.
• BTA off-hour emergency support technician as of 2/11.

Confidential

Windows Vista Integrator/Tech Refresh

• Contract for Lockheed Martin and the US Air Force.
• Take surveys of PC’s and laptops on Andrews and Bolling Airforce bases to determine if they can handle Windows Vista.
• Note computer information, mission specific software, etc.
• Back up data, image computer with Windows Vista, connect to AFNCR domain, download customer software, and restore customer data after imaging.
• Remove old PC’s, place classification label on old hard drives, install new PC’s.
• Ensure that customer’s data and Microsoft Outlook files are restored and their software is functional.
• Reinstall any USB/Network printers and remap network drives for customer.
• Configure Cisco VPN on newly imaged lap tops.
• Answer customer questions and inquiries

Confidential, Mt. Laurel, NJ

Technical Documentation Specialist/Engineering Support

• Reviewed engineering data and training manuals for the Navy’s Aegis Weapon System.
• Noted any engineering data that impacted a manual that needed to be written or updated.
• Did specific work on LAN/Networking data and ship manuals.
• Recommended changes to writers based off of computer/network data from engineers
• Ensured that all relevant components of computer and networking equipment were accurately represented in the ship manuals.
• Checked IP table and addressing schemes and masks to ensure they were appropriate for their respective subnets.
• Ensured that instructions for IT equipment use were accurate and easy to understand.
• Confirmed that all screenshots, diagrams, and pictures of equipment and software were listed in an order that made sense and flowed logically.
• Complied data into a bibliography that was sent to the writers.
• Reviewed the manuals after the writers completed them or made the necessary updates for accuracy and government certification.

Confidential, Mt. Laurel, NJ

Retail Service Support Rep., Fraud Investigator, Cash Management Implementation Specialist

• Multiple positions held over a six year period. More details available about this employment upon request.