OBJECTIVE:

Systems/ Test/ QA/ Support Engineer where my 20 years of experience will be utilized to create test cases, appropriate implementation of individual tests, log outcomes, communicate the results to colleagues, clients to formulate advice, implement testing strategy, and support sales to increase revenues

EXECUTIVE SUMMARY:

• Extensive knowledge of architecture, development, project implementation and subject matter expert for technical sales presentation and POCs for customers / partners
• Possess strong system test planning, test case design, test execution, test automation, troubleshooting, and communication skills
• Oversaw collateral documentation for internal sales team and responsible for consultative support, issue resolution, escalation and trained Systems Engineers, customer's POCs, Channel and OEM's partners

AREAS OF EXPERTISE:

• SAN/IP networking
• Virtualization technology
• Disaster Recovery
• Infrastructure for Cloud computing
• Data protection
• Data Forensics Recovery

TECHNICAL PROFICIENCIES:

• HP, Dell, IBM, Blade and Rackmount Servers
• Pivot 3, NetApp, IBM, HP, EMC, Sun - Oracle, LSI arrays, 3PAR
• Brocade FC, FCoE and VDX - QLogic SANBox
• Brocade, Emulex, QLogic, Atto Technology
• Confidential /ATL/DXi Disk-based Appliances - Overland - Spectra Logic - HP - IBM
• Microsoft Windows Server 2003/R2, 2008/R2, 2012/R2
• VMware ESX4/5, VMware vSphere, vCenter.
• Familiar with Citrix XenServer, Microsof HyperV & OracleVM
• Sun Solaris, Linux (RHEL 4, 5, CentOS), Mac OSX 10.8.x
• ApTest Manager, BugZilla, JIRA, Sharepoint
• Salesforce.com / Salesforce for Outlook
• Zendesk CRM
• QuickBooks
• Nagios
• Check MK
• Workstations: Mac Pro, HP Z820, SuperMicro
• Virtual Desktop: Teradici - Zero clients (PCoIP)
• KVM and router vendor: Thinklogical - High-performance fiber-optic KVM, audio, switches and video routers
• IP Video Streaming - Streambox (ACT-L3), TVIPS
• Symantec Enterprise Netbackup 7.x - Computer Associates - BrighStor ArcServe - EMC - Legato Networker - Confidential Deduplication/Replication - HP Data Protector
• Coastline College for VMware Certified Professional courses
• Fibre-Channel-over-Ethernet (FCoE), Converged Enhanced Ethernet (CEE)
• Introduction and In-depth Training on Fibre Channel, SCSI and iSCSI
• Fibre Channel Arbitrated Loop and Switched Fabric Basics
• Brocade Certified Fabric Professional - CFP 270 Brocade 8Gbit/sec
• Brocade Certified Fabric Professional - CFP 300 Brocade 16Gbit/sec

PROFESSIONAL EXPERIENCES:

Confidential

Sr. Professional Services/ Technical Support Engineer

Responsibilities:

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Resolving escalated customer complaints without the need for team lead intervention
• Documenting troubleshooting and problem resolution steps
• Participation in providing training to customers as required
• Serving as technical point of contact during customer engagements and implementations
• Creating and maintaining project documentation during implementation including customer requirement analysis, scoping of work, production testing and providing customer feedback
• Provisioning storage systems for both internal and external implementation

Confidential

Sr. Systems Engineer - Infrastructure

Responsibilities:

• Providing support for servers & OSes deployment, storage (NetApp, EMC, 3PAR) and network infrastructure to Confidential internal development and architecture organizations (NSA)
• Deploy, setup, configure, validate, test, document, perform VMware & RedHat Enterprise Linux OSes integration for Dell Blades and rack mount servers
• Support existing and new infrastructure builds-out projects through entire development life-cycle from initial kick-off to production deployment

Confidential

Sr. Consultant Systems Engineer

Responsibilities:

• Overseen and managed the hard drive Disk Recycler business unit within Confidential
• Oversaw all RMA testing, supported, troubleshot processes for the Disk Recycler units
• Modified Disk Recycler scripting to work with customer’s specific requirements
• Provided and managed technical support for hardware issues through calls and emails
• Conducted on-site customer installation and training as needed
• Updated and created quick start guides and operation manuals

Confidential

Systems Engineer

Responsibilities:

• Deployed leading-edge Linux (RedHat and CentOS) computing infrastructure, performed Linux and Mac OSX systems management and hardware/software maintenance duties for Post-Production
• Troubleshot, diagnosed and resolved complex Intel server hardware, high-speed video encoders (Streambox), color correcting software applications (DaVinci Resolve, Flame) and network issues
• Installed, programmed and troubleshot high-speed video hardware KVM router (ThinkLogical) for end-users

Confidential, Irvine, CA

Sr. Software QA Test Engineer

Responsibilities:

• Led a team of SQA engineers to work closely with the test and development teams on discovering, analyzing and resolution issues with Confidential DXi series disk-based de-duplication and replication appliances for fast backup and restore
• Troubleshot hardware, firmware, software application related issues and quickly determined the root cause of the problems in complex multi-SAN/NAS Lab environments consisted of Microsoft Windows Server, VMware ESX server, vSphere, Linux RedHat (RHEL), Citrix Xenserver 6.x, CentOS, SUN Solaris, 10GbE Ethernet, Brocade SAN, NetApp NAS and 10GbE Ethernet switches

Confidential, Irvine, CA

Systems Engineer

Responsibilities:

• Created documents and performed in-depth technical presales presentations / designs for OEM's, VAR’s Channel partners, and customers on server connectivity products (SAN/IP)
• SME for sales demonstrations. Designed and built demos/photo types for customers and created collateral documentations for internal Adapter Sales organization
• Facilitated communications and understanding of customer requirements to Brocade product management/marketing
• Provided consultative support, handled all escalation, resolution of issues and hands-on training to other Systems Engineers, customers and partners.
• Published white papers on Fabric Adapter related topics for internal and/or external use
• SME’s to support sales initiatives and leads which increased sales territories and revenues
• Worked with OEMs to identify product issues by completing Fabric Adapter (SAN/IP) diagnostics such as SFP, FC-Ping, FC-Traceroute, loopback, and echo
• Collaborated with OEMs to test &validate device drivers, boot code, management applications, analyze FC and IO trace information and determine root cause with optimum solutions
• Drove design-wins and qualifications at key OEMs (HP, IBM, Dell, EMC)
• Performed demonstration systems consisting of Microsoft Windows Server, VMware ESX server, vSphere, VI, Microsoft Hyper-V, Linux RedHat (RHEL), Citrix Xenserver 6.x, CentOS, SUN Solaris, 10GbE Ethernet, Converged Network, Brocade SAN and 10GbE Ethernet switches

Confidential, Costa Mesa, CA

Sr. Technical Marketing Engineer

Responsibilities:

• Deployed and maintained servers and storage equipment used by Marketing at trade shows, and in the applications and training labs
• Created and performed product demonstrations to be used at trade shows and other customer engagements
• Assisted with training activities by created demonstrations, hands-on exercises, training materials, and delivered some portions of the training courses to OEMs and end-users customers
• Researched, collected, tested, and reported to Marketing management on the ability and capacity of company products and competing products
• Supported new product readiness events to ensure compatibility with other products and reported findings back into Engineering Development and Marketing
• Demonstration systems consisted of Microsoft Windows Server, VMware ESX server, vSphere, VI, Microsoft Hyper-V, Citrix Xenserver 6.x, Linux RedHat (RHEL), CentOS, SUN Solaris, Converged Network, Brocade, Cisco SAN and Ethernet switches

Sr. Design Validation Test Engineer

Confidential

Responsibilities:

• Responsible for development of tests and evaluated results for conformance to plans and specifications of Confidential Fibre Channel Host Bus Adapters for Design Validation Test Laboratory in a total SAN environment
• Planned, organized, and performed the technical phase of an assignment and coordinate design activity with other development engineers on technical aspects relating to the project
• Participated in the analysis and conceptual design of proposed projects or programs, utilized professional experience in the development of specifications, design parameters, and alternative solutions
• Troubleshot hardware and software driver related issues of Confidential Fibre Channel Host Bus Adapters