PROFESSIONAL SUMMARY:

• Work knowledge with 10 Years of IT Experience it includes diversified in Citrix, VM Ware, Microsoft Windows, Netscaler and Azure IAAS Administration
• Windows Server Administration
• IT Infrastructure Operations
• Web/.Net/IISApplication Support
• Client Interactions
• Cloud Operations
• Citrix Administration
• SQL DB Administration
• Requirements Analysis
• Good Experience in Building/Upgrading Citrix XenApp/XenDesktop 4.5, 5.0, 6.5 and 7x series versions
• Maintain and managing Citrix Farms, Sites and build the servers according to business
• Knowledge and Hands on Experience to manage Microsoft Azure Classic and Azure Resource Manager
• Knowledge on Installing and Configuring Netscaler Gateway on VPX/MPX/SDX instance.
• Configuring Citrix policies, User profile management, load evaluator and Edgesight monitoring.
• Experience with enterprise class storage including SAN, NAS, DAS, SCSI and Fiber channel technologies
• Experience in Storages P2000, P2324, Confidential 3PAR, Confidential OA,3PAR & SAN
• Experience in Upgrading and Migrations on Windows/Citrix platforms
• Experience in File migration from On - Premise to Azure cloud
• Experience on Configuring Cluster design and load balancer using HA Technique
• Experience on installation and configuring Provisioning services (PVS) and MCS for VDI deployment
• Experience on Installation (Server Build) in Windows Server Operating Systems 2003,2008,2012 and 2016 servers, VMware and Application software under multi-platform environments, deployment & monitoring servers, disk quota management & distributed file systems.
• IIS/.Net Configuration, Administration and Troubleshooting
• Maintain and managing Virtual Machines in VM Ware Environment like (Cloning, Snapshot and Template)
• Knowledge on configuring HA, DRS and FT in VM Ware
• Successfully executed P2V Project involving virtual environment of over several physical machines, it solved space and power capacity constraint at Data Centre
• Hands on experience on working with monitoring tools like Citrix Director, SCOM and HPSA Tools
• Installation, troubleshooting & performance issues related to virtual machines.
• Provisioning new servers, imaging; handling other daily routines; leading new deployments from systems perspective by coordinating internal resources; performing systems backups and restore procedures.
• Handling the complete installation, configuration & maintenance of Microsoft Windows Servers, designing the Backup Strategy for sites and ensuring scheduled/unscheduled Backups as per backup plan and restoration; managing Server, Domain, AD, User Rights, etc.
• Conducting proactive checks with regards to Windows and Antivirus
• Good Knowledge on Microsoft applications including DNS, DHCP, SQL, Printing, Proxy, IIS, Active Directory and Domain Controllers.
• Excellent interpersonal and Oral/written Communication skills and have high adaptability to changes in technology

TECHNICAL SKILLS:

• Proficient in configuring and administrating of XenApp 4.5, XenApp 5.0, XenApp 6.0, XenApp 6.5 & XenDesktop 7.x, Citrix Access Gateway, Citrix Web Interface, Edge sight, Load Manager.
• Manage core Citrix administration: - Farm management, troubleshooting, Citrix print management, Load balancing, Citrix client, licensing, web interface and server management.
• Installing and Configuring Citrix XenDesktop - XD Desktop Delivery Controller Creating XenDesktop sites, Desktop catalogs, Desktop Groups and adding desktops into it
• Installing the VDA for either AD Based / Registry based controller discovery. Creating Master Images for pooled and dedicated catalogs.
• Experience on Administration, Configuration, Managing and Troubleshooting of VMware ESXi 5.0, 5.5 6.0 & 6.5 through VCenter, VR Ops management
• Installation, Deploying, Upgrading and managing the infrastructure through VSphere
• Good Knowledge on VM Ware Horizon view and its components
• Provided complete L3 support for VMware virtual infrastructures
• Microsoft Certified Systems Administrator professional
• Hands on Experience in Windows Server Administration 2008 R2, 2012 R2 and 2016 Servers
• Installation, Configuration, administration and managing Active directory, DNS DHCP, Group Policies
• Hands on Experience managing the Microsoft components SCVMM, SCOM, FCM
• Ensuring that the goals of the Incident Management process are achieved; restoring normal service as soon as possible based on customer perspective and within defined SLA; detecting, logging, categorizing and prioritizing incidents; providing initial Incident Support.
• Closing incidents after verification from users; defining and planning separate procedures for major incidents and ensuring adherence to SLA and priority based management.
• Resolving problems & issues within set timelines thereby developing the Knowledge Base; ensuring that the issue does not happen again
• Good understanding of networking pertaining to LAN, WAN, IT Communication, Server Administration and Maintenance in a multi-platform environment
• Knowledge on setting up firewall rules to open/block ports on windows
• Experience to configure VIP, end points, load balancing
• Experience on managing Confidential P2000, 3PAR, RAID technologies
• Good Knowledge on NetApp storage management and its support model tools
• Basic knowledge on routing protocols and using netstat, portqry for troubleshooting
• Knowledge on AWS EC2, VPC and Workspaces
• Hands on experience in Azure Classic services and Azure Resource Manager portals
• Adding/Configure storage pools and other services to allow network exchange communication between On-Prem & Cloud servers
• Configure Cluster and load balancer for applications load balance and knowledge on configure alerts/usage metrics
• Maintain and manage servers according to business requirement and schedule the call with vendor support when it require to fix issues

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Sr. Systems Engineer

Technologies Involved: Citrix, Windows, VM Ware

Responsibilities:

• Providing 24*7 support around 1200+ Citrix server boxes
• Totally 16 Citrix Farms are covered and categorized with EC & NON-EC scope of support
• Environment is configure with Test, Pre-Prod and Production for all tests/upgrade
• Environment is configure with legacy Citrix versions 4.5, 5.0, 6.5 support and latest versions 7.6
• Involved in management of Citrix Infrastructure Solutions, design and implementation of Citrix and Key-Role to upgrade/build to Citrix 7.15 version currently
• Responsible to handle on management activities as a lead in the Team, prepare and deliver shift reports, monthly source reports using different tools (Service-Now, SCOM, HPSA and Citrix Director)
• Adhere to follow ITIL process according to Confidential Standards
• Maintain and managing Citrix Netscaler and Secure Gateway
• Managing and providing to support for WYSE Terminal devices (Thin-Client) for Confidential Healthcare
• Providing end-to-end support for all user issues and also support for business clients on any support in-terms of Citrix related
• Provide support to perform application installation and its updates with customer to publish it in Citrix
• Maintain and managing Citrix license management, Storefront, Director and other infrastructure servers
• Always co-ordinate with On-shore/Off-shore support team
• Decommissioning the Old Citrix Farm servers and maintains up-to-date
• Understanding on Farms, Zones, Server load, Load Balancing and Load evaluators.
• Configuration of Citrix Server policies, Load Management and Sessions in the Farm
• Assign, modifying application access to the users.
• Amending the GPO’s as per request
• Review the Event Logs for Errors and troubleshoot accordingly.
• Install and Configure Terminal Services and Licensing
• Create and assign load evaluators and configure, apply and prioritize policies in a XenApp environment
• Contribution on writing KB Article, KT Plan, IID and SOP’s up-to-date as per Confidential guidelines
• Applying the MS-Patches installation and other Microsoft recommend products installation using SCCM
• Monitor the alerts from SCOM and fixing the issues
• Available to team and actively participate in troubleshooting activities for Citrix related issues and closely work with support teams (Wintel, VM Ware, Backup & AD Team)
• Experience on implementation to build VDI, XenDesktop 5.6 and 7.1 and 7.6 versions
• Around 800+ desktops are published with managing master images according to department wise
• Knowledge on configuring and managing the XenDesktop and PVS Environment
• Managing Provisioning Servers and updating Vdisks
• Creating Desktops from the Vdisks and update the Vidisk as per business requirements.
• Deploying Vdisk images streamed catalogue
• Trouble Shooting the Environmental Issues with Desktops
• Hands on experience in configure and managing Netscaler MPX 10.x versions
• Good Knowledge on Netscaler products and its version VPX/MPX & SDX
• Knowledge on configure High Availability (Load Balancing), Rewrite, Responder and URL Transformation
• Manage and configure the SSL certificates revocation when it require
• Knowledge and configure the policies and deploy according to business requirement
• Perform and review the backup plans as a preventive maintenance
• Extract and Audit AAA logs and review it if require
• Monitor the network traffic and usage
• Configure Load Balance using RR & LL Techniques
• Citrix Vendor Management setup and co-ordinate for any update
• Understanding management configurations of Netscaler IP’s

Confidential, Redmond, WA

Sr. Systems Engineer

Technologies Involved: MS Windows Server, MS Azure, Hyper-V, SCVMM, FCM

Responsibilities:

• Supporting as Infrastructure Engineer for Microsoft Retail Stores, works 24*7 support for 2000+ servers
• Environment is configured with Physical Confidential G8 Host’s and Virtual Servers is hosted using Hyper-V (SCVMM)
• According to business critically CI’s are build, managing and maintaining in Azure (Cloud) and co-ordinate with Vendor support for troubleshooting
• Create and configure 32 Node clustering using windows FCM and hosting through Hyper-V
• Around 300+ retail stores are managing in scope of support using latest technology in-terms of Network, High-Availability, Store devices accessing (POS, Cash Drawers)
• Installing and configuring Active Directory Services
• Managing and implementing various services such as DNS, DHCP and RDS
• Creating users/groups and OU's manage permissions and administrator rights.
• Ability to create shares and give user access to the share folders.
• Managing and securing users and applications by enforcing group policies.
• Ability to create and modify group policies.
• Extensive hands-on on virtualization technology predominantly Hyper - V 2012 R2 and VMware
• Enhanced internal processes for support services involving external/internal customers
• Simplified procurement process and automated relevant procedures involved for Asset Management
• Storage administration for Confidential P2000, Confidential 3PAR Storages.
• Attach disks from storage, create and configure the storage pools
• Reclaiming the storage space from the decommissioned Host servers.
• Co-coordinating with vendor ( Confidential & DELL) for hardware replacements.
• Administering/Maintaining Virtual machines using Hyper-V / SCVMM 2008R2 and SCVMM 2012
• Part of SCOM team to perform SCOM day-to-day Operations (monitoring, suppressing, during scheduled & emergency activities)
• Installing IPAK and MSN Patch for the Windows servers (Production, UAT and Test Environment) on monthly basis as a part of Patch Management
• Creation of VIP (Virtual IP) for production servers using IP DNS tools
• Good experience as remote administrator, Microsoft Windows Server 2008R2/2012 R2, Active Directory
• Coordinating with different teams during the activities & driving them to success was major part of my job
• Ensuring the Change requests to go through the Changes within the scheduled times
• Experience in working with the ticketing tools like System Center Service Manager (SCSM) and Service-Now
• During the Major/Crisit incidents, we follow ITIL Processes & coordinate with different teams & update the situation on regular basis until the issue gets resolved & notified to all (Change Management, Incident Management & Problem Management etc..,
• Regular activities such as increasing disk size, adding additional drives
• Testing and verifying hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data
• Management and Administration and Troubleshooting of Microsoft Clustered Servers 2012R2
• Restructured internal Processes for Service support and service delivery and Enhanced SLAs
• Experience in Microsoft-Windows-Azure (IaaS) provisioning, managing and monitoring Microsoft Azure cloud environments.
• Experience on deploying Azure VM builds and decommission
• Configuring and managing Virtual Machines in Windows Azure platform
• Deployed Azure IaaS virtual machines (VMs) and Cloud services (PaaS role instances) into secure VNets and Subnets.
• Configuring & monitoring the cloud services and configuring alerts in Azure
• Create customized images for latest Windows and upload VHD’s
• Settings include reserved IP addresses, access control list (ACL), internal name resolution, load balancing endpoints, public IPs
• Scale up and scale down VM sizes, configure availability sets

Confidential

Sr. Systems Engineer

Technologies Involved: Citrix Administrator

Responsibilities:

• Providing support around 350+ Citrix Servers using Citrix XenApp 4.5 & 6.5 Versions support across 24*7
• Using load balance techniques in Citrix two geographical sites configured as Zones
• Environment is setup with Test and Prod farms and all activities perform as per Confidential Standards
• Load balance traffic will through ZDC’s from each sites
• Support to resolve end-to-end user issues like (Access Issues, Application not launch, Receiver, Profile) issues etc
• Migration of Citrix servers to different farm
• Installing Citrix Hot fix and Windows Patches, Service packs
• Moving servers in to Zones and selecting Data collectors as per our requirement
• Creating citrix Policies and GPO’s as per client requirement
• Configure Configuration Logging database for monitor admin user’s activities on farm
• Configuring and customizing Web interface for XenApp web and XenApp service sites
• Environment is configured and published highly no of server desktop’s due to business requirement, hence applications access configure through direct Citrix URL and also configure through PN Agent Site
• All Citrix server desktops are published and access applications through PN Agent and login configured as Pass through Authentication according to business requirement
• Provide complete support on all Citrix Related activities and always be available to provide support with other support teams and co-ordinate Vendor
• Follow strictly ITIL Process using service-now as per Confidential Money guidelines

Confidential

Technology Analyst

Technologies Involved: Citrix Administrator

Responsibilities:

• Supporting around 300 Citrix Servers with 6 totally Farms, maintaining and managing through XenServer
• Acts as key role member in Knowledge Transition phase
• Experience on Knowledge Transition activities and its phases for any new project
• Experience on preparation of RFP Documents, KT Plan designing, MOM, Knowledge Session, IID and SOP documents
• Troubleshooting and Fixing the issues on XenApp 4.5 & 6.5 Versions
• Perform application installation and application updating on XenApp 4.5 version and using Solution 4 Management Tool on XenApp 6.5 Version
• Follows the ITIL Process Management and using Remedy Management CISM Ticketing Tool
• Applying the MS-Patches installation and other Microsoft recommend products installation using SCCM
• Monitor the alerts from SCOM and fixing the issues
• Involved in management activities as a shift lead by maintain L1 Team, prepare and deliver shift reports
• Available to team and actively participate in troubleshooting activities for Citrix related issues
• Follow the escalation matrices in management process and also in Technical aspects

Confidential

Systems Engineer (DSS EMEA)

Technologies Involved: Citrix XenApp 4.5 and IT Operations Management (Windows & VM Ware)

Responsibilities:

• Supports 16 sites under EMEA IT zone for all issues, provide 18*5 support and schedule On-Call rotation as per business requirement
• Support for DSS EMEA Serves in Flextronics
• Experience on installations of XenApp 4.5 and 6.5 Versions
• Experience in deploying and supporting Citrix applications and in isolated environments
• Working knowledge on Citrix Presentation server, Web interfaces
• Experience on Resource manager, farm metrics and installation manager
• Experience on server management and rebooting servers
• Experience on handling user issues in citrix environment and windows
• Following ITIL Process Management and using ITIL Certified Service Now Ticketing Tool
• Monitor on daily schedule job and tasks and maintain Server Documentation up to date
• Creating Templates and update templates with latest updates for all EMEA Sites
• Manage on VM Ware Snapshots of virtual machines and perform cloning
• Maintain and Managing the server services and administration accounts Passwords by using PW Safe
• Performing the BIOS firmware updates of Dell & Confidential Servers
• Installation of PSP (Proliant Support pack) on Confidential server.
• Installing and Configuring the WSUS on supported site servers of EMEA
• Installing the Microsoft Update patches through WSUS of every month
• Troubleshooting on patch installation issues and fix it
• AD Clean Up Project on half annum
• Maintain monitoring alert settings with the help of flexsense tool by Nagios OS
• Monitor space on disk drives and fix issues using third party tools
• Windows 2003 Active Directory Management of L1 tasks like User creation, Mapping the network drive and running the logon scripts
• Schedule backup jobs and troubleshoot incase if any backup fails by using Symantec Backup Exec V11

Confidential, Kenilworth, New Jersey

Senior Analyst

Responsibilities:

• Supporting Confidential Infrastructure Windows AD Servers
• Creating DL’s, Mailbox, User Accounts, GPO’s and applying through directory services
• Support through remote tools (mremote)
• Creating/Modifying accounts and providing access support issues around 1500+ Pharma Applications
• Performing on health check in critical servers
• Monitor on daily schedule job and tasks
• Providing access to users to connect remotely using RSA
• Providing access to Shared files services and login credentials to UNIX servers using blade logic tool.
• Registering the IP’s using QIP Tool.
• Closing the tickets along with priority and maintaining SLA
• Business Unit: Amedha Pvt Ltd, Hyderabad, India