SUMMARY:

• Highly accomplished IT Professional with years of distinguished performance in technology and service.
• Efficient verbal, listening and writing skills.
• Comfortable interacting with all levels of the organization and public.
• Able to solve challenges rapidly, accurately, and efficiently.
• Committed to providing first - class service and support in an ever-changing world of software and hardware.
• Portfolio of achievements includes; System Security Professional, Product Data Management, Asset Management, Software Delivery, and Advance Helpdesk.
• Design and Install Microsoft Domains.
• Managed IT department that covered 3 locations and 2 countries; US and Mexico.
• Maintained network security with firewalls, and Email / Web filtering.
• Daily duties include monitoring the infrastructure of Servers, Routers and switches.
• Managed licensing of Applications and Operating Systems.
• Hiring and managing consultants, contractors and employees.
• Design and created disaster and recovery plan.
• Participated in Joint Application Development (JAD) to design companies Workflow and Procedures.
• Created Cascade Releases (CR), and Change Management (CM) processes that enhanced daily workflow.

PROFESSIONAL SKILLS:

• Computer Associates Unicenter (TNG) Windows Administration
• Software Delivery Options (SDO) Windows Core Technologies
• Advance Help Desk Options (AHD) Windows Active Directory (AD)
• Asset Management Options (AMO) Windows Exchange 2003, 2010 Email Server
• Install / Customize / Maintain TNG Unicenter Windows Internetworking TCP/IP
• Remote Control Options (RCO) Windows Server Enterprise Technology
• Windows Essentials
• Windows DHCP, DNS
• VMware ESXi 5.1, 5.5 Windows Remote Desktop Server (RDS 2008 R2) vSphere Client and Web Microsoft Security Analyzer v2.0
• Microsoft Hyper-V (2008) Microsoft Group Policy (Example: APPLOCKER)
• Symantec Backup Exec v10 - v11d Barracuda 200 SPAM Filtering v4.1 firewall
• HP 1/8 G2 StorageWorks 448 Autoloader Barracuda 310 Web Filtering v4.3 firewall
• HP DAT 320 Tape Drive WatchGuard 9.1 (Firebox X core E-Series X750e)
• Microsoft Backup WiMAX Motorola Wireless 400 series
• Microsoft Shadow Copy Cisco ASA5505, RV042, WS-C2960/ WS-C3560
• Microsoft DFS (Distributed File System) Cisco System VPN Client v5.0.04
• Protocol & Services IPX/TCP IP
• MS-Remote Desktop, Real VNC, TeamViewer
• Symantec Endpoint Protection Manager
• McAfee Endpoint Protection
• Windows Server Update Services (WSUS) Heroix Longitude
• PRTG (Paessler Router Traffic Grapher) Monitoring
• Cisco Network Assistant v5.6
• Certified Information System Security Professional (CISSP)
• Milestone IP Security Cameras and software (XProtect)
• Visual Basic Login Scripts (login.vbs)
• Kixtart v4.53+ Login Scripts (login.kix)
• Database Importing and Exporting
• MS SQL Database Replication (Publisher and Subscriber)
• Microsoft SQL Database Team Communications Training
• Management and Leadership Training
• Real-World Customer Relations Training
• Sony HD Visual Communication system PCS-XG80 (H.323)
• Venafi (14.5-15.4) Trusted Protection Platform
• Cisco Unified Communications v7.1.2 MS Windows IIS Manager
• Digium SwitchVox 5.5.7 PKI (Public key Infrastructure)

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

System Administrator

Responsibilities:

• Server Configured for Application and Web practices.
• Created dedicated, mounted shares, and clustered hard drives.
• Network Interface Cards included Primary, Backup, Heartbeats, and Teams.
• Level 3 support. Rebuild MS Servers and Installed Venafi Application.
• Trained HPE employees with custom documentations, video, and live demonstration.

Confidential, Houston TX

System Administrator

Responsibilities:

• Built VM Host for Development Department.
• Confirmed offsite backup.

Confidential, Houston, TX

System Administrator

Responsibilities:

• Installed Staffinder, Malware Bytes, Heroix Longitude and many others Server Applications.
• Created and modified login scripts and group policies.
• Successfully supported; Network Devices, Desktop and MS Hyper-V Servers in a Windows 2003 Domain.
• Redesigned Network Topology; Active Directory, DNS, DFS, DHCP, and VPN.
• Configured; Backup and Recovery Solution for, MS SQL Database that included mirroring and transaction replication.
• Modified Exchange 2010 Policies, Public folders and Calendars.
• Merged Eagleton’s Network Systems, Data, and Applications to Confidential .

Confidential, Houston, TX

System and Network Administrator

Responsibilities:

• Setup, Managed and Configure MS Windows Remote Desktop Service (RDS, Terminal Server).
• Installed RDS Web Application for users needing the latest MS Office applications.
• Configured MS Exchange 2010 Mailboxes with Database Availability Group (DAG) to insure email accessibility.
• MS SQL Database Replication (Publisher and Subscriber) successfully configured to replicate off site.
• Administrated Digium SwitchVox (Asterisk) VoIP phone system.

Confidential, Humble, TX

IT Operation Manager

Responsibilities:

• Installed MS Exchanged 2010 and migrated mailboxes and folders from existing 2007.
• Created procedures and step by step documents for backup and recovery.
• Wrote company policies for network security, building access, and email etiquette.
• Successfully Installed Sony HD Video Conference System (PCS-XG80, H.323) between France and US.
• Made the decision to purchase Cisco Unified Communications v7.1.2 VoIP phone system and successfully install.
• Elected to Install and configure Barracuda Firewall (Web and Email Filtering) Security.
• Attended custom Management and Leadership Training.