SUMMARY:

• To obtain a position in that will challenge, enable growth and make an impact on meeting business objectives and strategic plans.
• Cisco Switches, patch panels APC - UPS. Cisco Meraki Certified
• Google admin Certified Helpdesk.
• AS400 installation, network and implementations. Dell servers. (Windows 2008R2 administration). Dell SonicWALL.
• VMware - VSpace.
• NComputer. Virtual desktop terminal - L300 Desktop kit. Computer networking implementations.
• Hardware and software configuration for PC, Servers and Laptops.
• Microsoft Office Suite - 365 (e.g. Access, Excel, Outlook, PowerPoint, Word). Software, data recovery and backups.
• Windows XP - Windows 7 Professional Environments-Windows rollout from Windows XP to Windows 7. APs, network printers, MFDs and peripherals.
• Pc and laptop partition, image (DIX drive-image XML, Clonezilla, KXP imaging) Apple Computer / Software.

PROFESSIONAL EXPERIENCES:

Confidential, Teaneck, NJ

Field Service Supervisor

Responsibilities:

• Onsite field customer support / Phone (Helpdesk) Support / Remote Support.
• Account creation/password reset - A.D, WMS, Maximo, ADP, Air watch, TN1, and PeopleSoft. Phone Support Coverage for the Hardware (Technical Support) Queue and Work Orders.
• NetSuite, STR, Footprint and Kaseya ticketing systems, remote-control software.
• Cisco Merkai switches, routers and AP configuration and administration.
• Installation and support Confidential (Point of sales), printer, Credit Card machines (Inge Nico, VeriFone).
• Computer Images and upgrades - Windows 7, 10, iOS and chrome OS.
• VMware environment.
• Google Admin Console.
• Office 365

Confidential, Newark, NJ

Regional Technology Administrator

Responsibilities:

• Manage all aspects of school’s network infrastructure (Dell Severs, VMware VSpace, SonicWALL firewall, shared storage, Cisco Switches. Cisco Merakis APs).
• Implementation of Microsoft Server platforms (Active directory, group policy, Domain controller, desktop image design and deployment).
• MS office 365 Support. MS Exchange online.
• Microsoft Windows Virtual server administration.
• Manage and support staff, teacher’s and student’s accounts, distribution lists, GPO.
• Manage, implementations and troubleshooting SonicWALL firewall and Layer 7 Cisco Meraki.
• Manage repair, images of Lenovo and Dell Laptops. Deploys and project manages large-scale deployments and reimaging projects for hundreds of laptops for teachers working virtually and onsite
• Manage and deploy VMware Thin Client L300 devices on a large size network.
• Helpdesk environment to better streamline technology responsiveness to outstanding technology issues and acts as a single point of contact for all teachers and staff.
• Installation and management of all CCTV security cameras and smart board projectors. Maintains asset control for all schools and corporate assets in the field.
• Print manager - configurations to existing and new printers.
• Maintains and builds out local computer labs for schools and students.
• Administering user’s accounts, rights, Develops and delivers new hire and professional development technology training to teachers and school staff.
• Contracts and manages vendor relationships for outsourced systems and services, e.g. security, remote backups, VOIP phone services, internet service providers.
• Performs troubleshooting and problem analysis for the purpose of diagnosing, repairing and/or replacing equipment.
• Virus/spyware removal.
• PC data migrations and recovery.
• Manage Helpdesk environment to better streamline technology responsiveness to outstanding technology
• Issues and acts as a single point of contact for all teachers and staff.
• Oversees all technology purchases for staff, teachers and students, include purchasing, installing, deploying, updating, repairing all equipment.
• Reports needed changes/repair/projects to VP operations to insure a secure and clean environment. Vendor inquiring for multiple projects around the school.
• Project planning and developing.
• Trained and coached staff to ensure smooth adoption of new and existing programs essential to their job functions.
• Maintains and build local computer labs for school and students and Ncomputing Thin client environments.

Confidential, Mahwah, NJ

PC LAN JR Officer

Responsibilities:

• Utilized and respond to issues escalated by Tier 1 support via CA ticketing system. Responsible to support 23 branches in central New Jersey.
• Migration from Windows XP to Windows 7 (Edge), updates and patches via SCCM 2007. Support bank branches installations and rollouts of new software packages, upgrades.
• Administration of Active Directory, ZAM, Console one & SCCM
• Support of mobile workforce - Blackberry, laptop and remote connectivity.
• Support all hardware platforms, operating systems (e.g. desktop, laptops, scanners, printers, MFDs network devices in Confidential branches).
• Support installation and basic configurations on HP Servers, Cisco switches, APC-UPS. Inventory of software and hardware database support.
• Documenting solutions to problem in tech database.
• Support and administration of Novell & Windows network. Law and finance office support.

Confidential, Hackensack, NJ

IT Helpdesk Support

Responsibilities:

• Utilized Heat ticketing system for tracking, logging in and final close out.
• Helped users on a daily basis with issues specifically related to Desktop hardware and software Processed between 40 and 70 calls per day.
• Active directory/Domain Manager, Password reset, User’s account management. Remote access via VNC, showmypc.com, TeamViewer.
• Email troubleshooting, Outlook, Zimbra webmail.
• Support to real estate offices (e.g. century21, Coldwell banker, NRT, Better home etc.) Citrix support.
• Provided access to networks, internet services and applications.

Confidential, Bloomfield, NJ

PC Helpdesk Support Specialist

Responsibilities:

• Helpdesk Support - Phone / onsite / remote support with remote PC access: VNC, PC Anywhere, GotomyPC.com.
• Desktop/Laptop/Printer Hardware Support - Diagnose, triage hardware issues, replacement of failed hard
• Drives & motherboard monitors and all peripheral throughout the several company’s branches on local and remote associates.
• Processed between 60 and 80 calls per day
• Utilized the in-house ticketing system for tracking, logging in and final close out
• PC/ laptop partitions, images, images restore and backups/restore of user’s daily data.
• Software Support - MS Office 2003/2007 & Outlook Administration - Creation of user’s accounts, .PST files, archiving.
• Windows 7 PC Rollouts - Created company standard image PC’s which were customized for specific users (DNS name, specific applications, and department software requirements).
• AS400 and VAI (GUI) PC configuration.
• Virus detection and removal for Microsoft systems updates.
• Daily computers and peripheral update on database and ticketing.
• Server backups, patch panel, cat5, ports installation & configuration.
• Network issue Triage Troubleshooting - Involving LAN/WAN, connectivity, configuration (DNS, Active directory, VPN setups, static IP addresses, DHCP scope).
• Active directory - setup new users to company’s domains, passwords, shared drives permissions, Domain admin group.
• Desktop and laptop image (DIX drive image XML)
• Assisted on setups, configuration and troubleshoot of Cisco switches and A.Ps. Blackberry Mobile devices and their connectivity to corporate email
• Maximo, WMS administration

Confidential, Denville, NJ

A/V & Computer Specialist

Responsibilities:

• Supported proprietary networking base software.
• Maintained large scale desktop data and video display.
• Controlled and displayed control of any network data source.
• Maintained IP and analog video and RGB sources.
• Serviced and built digital and analog PC, laptops, video, audio, visual projections Supported and serviced standalone and networked setups.
• Provided data and infrastructure security monitoring.

Confidential, Lyndhurst, NJ

IT Administrator

Responsibilities:

• Performed systems administration functions on existing systems including: network and server capacity planning for large companies
• Installed and configured new hardware upgrades for laptops and PCs.
• Performed system software upgrades and conversions.
• Performed problem management including troubleshooting and communicating with users, management and vendors.
• Repaired, maintained and installed current computer equipment, printers, and other peripherals.