OBJECTIVE:

A full time position in a LAN/WAN 24/7 environment utilizing my experience and skills to their full potential, providing excellent customer service and support and to be a member of a team where dedication and hard work are rewarded.

SUMMARY:

• Project Management Institute Completion Certification obtained.
• CCNA Completion Certification obtained
• CCNA Voice Completion Certification obtained
• Linux Comp TIA and Red Hat Admin I/Admin II Certificate of completion
• Linux Red Hat Command Line Skills
• Windows NT 4/2000 Server Implementation/Configuration
• Win 2000, Win XP, Win Vista and Win 7 & 8 Hardware and Software Configuration
• System Monitoring and Field Support in a LAN/WAN environment with comprehensive understanding of IP addressing and extensive network administration.
• Duties and responsibilities related in troubleshooting skills for network devices.
• Microsoft Office (Word, Excel, Outlook, Lotus Notes)

EMPLOYMENT HISTORY

Confidential, Burbank, CA

NOC Technician/Onsite support

Responsibilities:

• Utilizing SNOW ticketing System.
• Troubleshoot and escalate all incidents using Microsoft SCOM and Solarwinds.
• Active Directory Password resets for all end users.
• Running nightly Peoplesoft batch jobs.
• Facilitate multiple simultaneous conference bridges.

Confidential, Los Angeles, Ca

Facilities Engineer

Responsibilities:

• Submit, track and document circuit orders to Local Exchange Carriers, using various internal and external systems.
• Proactively manage Milestones and carrier issues to ensure order completion, within established time sensitive intervals.
• Escalate with carriers for T1 order status and facility completion.
• Use of various provisioning systems including but not limited to ILEC/CLEC vendor systems.
• Support internal customers (including, but not limited to: CSATT/Translations, Field Technicians, RROC, Service Delivery, etc.) with issues related to the various orders that are provisioned.

Confidential, Canoga Park, CA

Network Administrator

Responsibilities:

• Maintain, analyze, troubleshoot and repair computer system and computer peripherals, including documenting, maintaining and upgrading or replacing any hardware or software components.
• Responsible for the cabling of new equipment as well as decommissioning of old. Support and maintain user account information including rights, securities and system groups.
• Keeping system updated with new and emerging technology assuring efficiency of institute.

Confidential, El Segundo, CA

Event Management Technician

Responsibilities:

• Monitoring and identifying all audible alarms in a WAN/LAN environment using SMARTS, Alarm Tracker, Netcool Omnibus conductor, and HP CIM 7 Insite Manager System for troubleshooting and diagnose of all software/hardware faults.
• Manage the trouble ticket queue of technical escalation issues utilizing EXPEDIO/Remedy ticketing system till resolved in a timely manner. This would include making recommendations to improve QoS and any reduction of cost.
• Managing incidents and providing incident management team and engineers with time line of events until incident resolved and closed.
• Assist field engineers with deployment and information pertaining to core network equipment. Accessing network devices remotely and performing pre and post flight test. Identifying RCA which includes running dump, event and application logs.
• Updating the center’s methods and procedures accessing Microsoft Sharepoint.
• Coordinating and implementing Planned Engineer Work (PEWs) for planned works and tasks on network during maintenance window.
• Performing simplexing on duplex paired Confidential ’s prior to scheduled upgrades.
• Assist in firewall/load balancers/proxy server issues and payment gateway isolations. Also cabling of new equipment as well as decommissioning of old.

Confidential, Thousand Oaks, CA

Customer Response Broadband Specialist / Network Operations Center

Responsibilities:

• Circuits on both Frame and ATM platforms and Fiber Optic Services on Cisco Platform for 10M, 100M and 1G circuits.
• Coordinating complex repair requests and services between customers, venders and field technicians to assure excellent customer relations.
• Responsible for auditing and revising trouble ticket maintenance reports to insure data center meets MTTR objectives.
• Also delegated to monitor alarm alerts using NFM Alarm System.
• Head of team to establish and publish M&P s for Repeat trouble ticket investigations 8/2002
• Chosen to participate in tech Summit meet #1 and #2 to implement M&P s for Frame Relay trouble shooting techniques in Washington, DC 1/2003 and New York, NY 3/2003
• This involved running IST test scripts to identify defects prior to due date completion of trouble ticketing system. Also participated in User Acceptance Team prior to going live.
• Nominated and trained to be site Ergonomic Champion observing and correcting employee s work habits and adjust work station setups.

Confidential, Thousand Oaks, CA

Mini and Senior Computer Operator

Responsibilities:

• Managed Confidential and vendor applications on mini & mainframe .
• This would include daily tape rotations for backups also maintaining tape library inventory. Operated and maintained Siemens 3800 & Bull PSSIII laser printers for customer billing statement cycles and company reports
• Successful merger of Confidential /Contel implementing and preparing procedure manuals for billing statements and company reports