Network Engineer Resume Rocky Mount, NC - Hire IT People

PROFESSIONAL SUMMARY:

Network Engineering experience in monitoring, analyzing, troubleshooting, and managing a variety of LAN/WAN platforms in Network Operations Support . Very creative and resourceful with great skill in communication and collaboration. Outstanding people skill. Enthusiastic and quick learner and a great team player and team leader.

TECHNICAL SKILLS:

Protocol Knowledge: TCP /IP, ACL, IPSEC /VPN, VLAN, HTTP, FTP, NAT, VTP, CDP, STP, AD, SIP, EIGRP, OSPF, BGP

Hardware: Cisco routers: 2911,3900,800 ISR, 4000 ISR, ASR 1000, Cisco switches: 3650CX, 3750,385 0,4500E, 6500, Cisco VCS / Telepresence SX20/80, Cisco CUCM 10.5,, Cisco WLC 3540, 5520, 8540 / Microsoft Server 2008/2012

Software: Cisco One, REMENDY, SAP, Symantec Endpoint Protection v.11, Solar Wind Traffic Analyzer, Network Performance Monitor, Network Configuration Manager, TACAS+AAA, Altiris software, VMWare, DNS, DHCP, SSL/TLS, TACACS, RADIUS, Cisco Prime Infrastructure 10.5, HP Network Node Manger

PROFESSIONAL EXPERIENCE:

Network Engineer

Confidential, Rocky Mount, NC

Network Support Analyst

Confidential, Houston, TX

Network Analyst

Confidential, McAllen, TX

Network Support Engineer

Confidential, Baltimore, MD

Systems Support Engineer

Confidential, Washington, DC

Network Support Analyst

Confidential, Hanover, MD

Responsibilities:

Network monitoring using Orion (Solar Winds NPM, NTA, SAM) and HP Open View.
Project Management experience on large scale technical projects.
Update and ensure tickets are complete and accurate.
Provide performance monitoring, management, and reporting of customers’ network issue
Create, update and tracking customer’s problems via e - mail, SAP and Orion.
Updating daily Tasks and Procedures.
Phone calls log and e-mail responds.
Assist Operations Manager in updating team procedures, toolkits and documentations.
Provide performance monitoring, management, and reporting of customers’ network.
Perform installation and modification of network hardware and software as required.
Proactive in preventing the occurrence of outage, breaks, server issues, router and switch issues before they actually occur.
Project lead engineer between the client, service providers, and local management
Monitor Network devices for faults and alerts and respond and resolved network issues
R esolve Tier I and Tier 2 issues with clients in a high assurance manner
Knowledge of configuring and troubleshooting Cisco Switches, Routers and LWAPP.
Provide on-call 24/7 support for production systems, services & infrastructure
Port activation, port flapping and port-security resolution
Calling out circuit issue to ISP for resolution.
Configured IPsec-VPN, VLANs, ACLs and SSH for clients
Support the VoIP network issues of remote and local users
Network monitoring using Network Performance Monitor and Server Application Monitor
Monitor the ticket queue for incoming tickets. Update and ensure tickets are complete and accurate.
Work with service providers to ensure resolution of escalated technical problems.
Supported over 7000 end users and multiple global and local sites, concerning network and Voice issues
I mplement and maintain the solutions that support and help the companys wireline and wireless networks.
Delivered a broad range of managed services, including infrastructure monitoring and management, security management, VoIP telephony management, and I.T. technical support.
Managed and resolved all service-related issues for government client and remote locations.
Monitored e-mail traffic using the Topper e-mail flow statistics monitoring tool
Monitored network performance and uptime and responded quickly to incidents.
Coordinated disaster response plans with department management.
Upgraded system hardware and managed documentation.
Handle the tasks of developing cisco architecture and networking platforms
Perform responsibilities of analyzing network topologies and identifying network performance issues
Collaborated with engineers and project managers regarding parameters of client projects
Optimization and quality of service reporting and VoIP and video traffic management issues
Available to client on a 24x7 on-call basis to address all major issues and concerns, which included building an excellent rapport with the clients' corporate management team, and in-store management and staff.
Managed all severity 1, and 2 outages, from initial troubleshooting, vendor testing, outage notification, and bridge management

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Network Engineer Resume

Rocky Mount, NC

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