SUMMARY:

• Analytical, highly adaptable professional with extensive experience enhancing IT operations across enterprise. Skilled in aligning end - user needs with long-term resolutions to complex IT challenges. Track record of success architecting, designing, developing and enforcing business/infrastructure standards, including associated controls, procedures and monitoring to ensure compliance and accuracy of data.
• Keen ability to quickly learn new environments, collect data, define problems, establish facts and draw valid conclusions.
• Advanced expertise in ensuring the reliability, performance, recoverability, administration and maintenance of multi-site IT infrastructures.
• Highly-Skilled troubleshooter continually focused on identifying, isolating and resolving complex technical issues.
• Strong knowledge and comfort with VMWare, EMC and Microsoft server-based environments, along with all peripheral processes.
• Accomplished Communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.

OBJECTIVE:

I really want to contribute to the growth of an IT department and transfer the knowledge and experience of my project work a fulltime position. I’ve been fortunate enough to work in a lot of environments and participate in the full lifecycle of many different projects. I’ve learned a lot and really enjoyed the travel But now, I’m looking for a permanent home to settle down in. My current objective is to find direct employment and/or a contract to perm opportunity.

EXPERIENCE:

Confidential

Infrastructure Engineer / Office 365 Systems Admin

Responsibilities:

• Migrating 10 on-premise Exchange environments with a total of 25 thousand user mailboxes to a single Office 365 tenant.
• Administer entire Exchange environment for 25,000 users across multiple versions of Exchange ranging from 2007 to Office 365.
• Manage the Quest Collaboration Services environment across multiple domains.
• Manage all send and receive connectors for all domains.
• Partner with information security to update the Cisco IronPort dictionaries and HAT rules as well as analyze new spam campaigns and malicious email sources.
• Perform anti-virus scans on Exchange with MacAfee as well as individual email diagnosis for suspected email attachments.
• Meet with directors and project managers to design and implement work processes for large-scale infrastructure implementations, including the migration to Office 365.
• Perform routine maintenance to the Exchange environment.
• Provide level 3 support to resolve Exchange related incidents.
• Mentor level 1 and 2 engineers to help resolve email related issues involving OWA and Outlook.

Confidential, Dallas, TX

Sr. Systems Engineer

Responsibilities:

• Created new clusters and migrated VM’s and hosts from Hyper-V to VMware, configuring ESXi 5.5 servers and NICs for Management, Network connectivity, DMZ and vMotion, then re-connected LUNs.
• Re-engineered Setup alerts and EMC call-home feature so that critical errors are dealt with in a efficient manner.
• Improved VMWare infrastructure by upgrading all hosts and V-Center servers to ESXi 5.5, making V-center web client available for management and application owners.
• Implemented best practices repurposing existing Hyper-V Servers for multiple DEV and UAT Environments.
• Supported Development Teams efforts by maintaining High Availability for Prod, Dev and QA environments using Failovers.
• Support global infrastructure needs through Service Now ticketing, systems alert and/or direct contact.
• Assist cleanup of Active Directory Groups and File Server permissions and Group Policy Objects (GPO’s).
• Manage day to day Server tasks and upgrades using SCCM, Horizon View, Comvault, and other apps .

Confidential, Fort Worth, TX

ITIL-Problem Manager

Responsibilities:

• Close all problem records and manage the Known Error Database.
• Carry out the Process Manager responsibilities for the Problem Management process.
• Management of the Major Incident Management process and ensure adherence of the process and escalation requirements within the various support and delivery areas.
• Manage the relationship and execution of the outsourced service desk and participate in the extended Governance and service level assessment processes for service level agreements.
• Analyze root cause; identify Known Error and coordinate actions to fix the error.
• Coordinate day-to-day execution of the process; identifying and implementing changes, exceptions and deviations, as well as management of these situations. Communicating new and changed policies.
• Ensuring the standards and procedures are being followed. Facilitating resource commitment and allocation.
• Identifying and implementing process improvement; creating, analyzing and distributing process reports.
• Act as focal point for process, communicate with clients, service providers, and management.
• Facilitate resolution of issues with items not complying with the process following defined escalation path when needed, as defined in the escalation policy.
• Notified the participants in the process when standards and procedures are not being followed.
• Performed day to day process administration; ensuring completeness and integrity of information collected to conduct daily operations.
• Established measurements and targets to improve process effectiveness and efficiency.
• Responsible for evaluating the performance of the process; assisting auditing of the process for compliance with documented procedures, defining those parts of the Process Framework not defined by the Process Owner

Confidential, Columbus, GA

Senior Middleware Systems Administrator

Responsibilities:

• Manage projects and work requests as subject matter expert in order to implement enterprise solutions.
• Function as an informal team leader supporting application systems across multiple operating systems, often in areas outside of my area of ownership as a consultant.
• Understand integration of complex systems and make recommendations for solutions.
• Troubleshoot level 3 issues and work to resolve and prevent data loss, connectivity and security issues on mission critical production systems under extreme pressure conditions and time constraints.
• Identify operational problems and provide solutions.
• Performed general operation tasks such as firmware upgrade, user management, capacity planning etc.
• Troubleshoot possible problems during the development of message flows.
• Established node-to-node secure communications between external clients and company in the distributed environment.
• Providing Configuration management support in the operation of a number of PKI systems deployed.

Confidential, Chamblee, GA

Systems Engineer

Responsibilities:

• Contractor assigned to assist IRS Systems Engineers with nationwide hardware upgrades and deployments of Peripheral Gateway Servers and iLO configurations.
• Removed all Windows 2008 (and prior) servers from environment and promoted Active Directory Domain and Forest function level to Windows Server 2012 R2
• Installed/Configured Windows Server 2012 R2 for 60 IRS Server locations throughout the United States.
• Managed/Supported Cisco Unified Intelligent Contact application implementations, changes and reports.

Confidential, Atlanta, GA

Exchange Migration Specialist

Responsibilities:

• Architect and implemented Hybrid Office 365 migration for several small companies transitioning them from Exchange 2010 to Office 365 using ADFS configurations in Cloud infrastructure.
• Configured High Availability failover cluster for ADFS Servers and Proxy Servers.
• Installed and configured Office 365, migrated over 1000 mailboxes, connected users and consulted with fulltime staff to coordinate migration tasks and management instructions after project completion.

Confidential, Atlanta, GA

Senior Active Directory Support Engineer

Responsibilities:

• Joined tail end of project to assist meeting SLA for project completion target.
• Managed Active Directory and Exchange 2010 for all users associated with CHOA within a SCCM/Citrix environment.
• Common tasks include creating/disabling AD and Exchange 2013 accounts, password resets, managing group membership, Exchange public folder permissions & mailboxes (create / permissions), calendars, distribution groups and AD group membership, including tweaking existing PowerShell Scripts.

Confidential, Norcross, GA

Network Engineer/Systems Administrator

Responsibilities:

• Re-architected Windows Active Directory Topology thereby eliminating replication errors and improving replication process, implementing alert system that sends weekly report to Engineering Group.
• Transitioned the company during growth and expansion phase of 80+ virtual machines in a multi-platform environment primarily comprised of VMware ESXi 5.5 hosts and AS 400s.
• Managed critical components of Server and Storage Infrastructure including VMWare Hypervisor (5.x &6), V-Center servers, EMC VNX Storage Arrays, CISCO UCS and HP 7000 Blades Chassis.
• Implemented disaster recovery processes/business continuity procedures for re-establishing servers, databases, and operating systems in the event of a disruption.
• Improved existing network systems and procedures to correct deficiencies and maintain more effective data handling, conversion, input/output requirements, and connectivity.
• Performed traffic engineering to ensure performance optimization and network reliability while minimizing outages.
• Managed Active Directory User Groups, WSUS, Nagios and Exchange 2013.
• Participated in new networking roll-outs, upgrades, testing, and special projects as needed.
• Managed and ensured effectiveness of security solutions, including firewalls, anti-virus solutions.
• Create monthly reports, and recommendations for Managed Services Clients.
• Established and maintained frequent written and in-person communications with departmental administration regarding pertinent network activities.

Confidential, Conyers, GA

Systems Administrator

Responsibilities:

• Principal strategist and visionary for creation and implementation of IT process improvements.
• Implemented Unitrends Backup and Recovery system and Trend Micro Anti-Virus Solution.
• Performed Active Directory cleanup and domain renaming.
• Installed Dell EqualLogic SAN and NAS Storage devices to increase space and maintain stability.
• Reconfigured Active Directory and established Group Policy to manage all network Systems.
• Installed new Windows Server Clusters with load balancing using multiple ESXi5.5 hosts, VMware and Hyper-V, configuring hardware, NICs, peripherals, services, settings, directories, storage, etc.
• Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups and windows updates using WSUS.
• Made all IT purchasing decisions and inventory monitoring.
• Installed/managed Unitrends, Trend Micro Anti-Virus Solution, Windows IIS configuration, VMware ESX 5.1, WSUS Server, Cisco ASA, Office 365, Adobe, Rockwell, AutoCAD, Solid Edge, Step 7, SAP B1, and Camos. Managed licensing for all software.
• Managed User Desktops, Laptops, Desk and Cell phones, AV equipment and IT venders.
• Trained and assisted intern IT areas that where needed.

Confidential, Marietta, GA

IT Administrator

Responsibilities:

• Local Contractor during transition, tasked with assisting company in relocation project from Atlanta to DC area.
• Effectively provisioned, installed/configured, and maintained hardware and software related revamping TerraGo’s Tech/Reach 360 IT infrastructure.
• Managed SharePoint, VMware/VSphere ESX/ESXi 5.1, Veeam Backup and Replication.
• Managed Hosted Microsoft Exchange, Nagios (UNIX) Server, WUG Server, and WSUS Server.
• Managed Network including firewall, switches, NAS, VPN etc.
• Communicate status and results with Executive stake-holders

Confidential, Alpharetta, GA

Technical Support Engineer

Responsibilities:

• Installation Support Engineer for What’s Up Gold in Multi-platform Server environments.
• Configured new implementations and developed processes and procedures for ongoing management of Confidential ’s internal server environment.
• Identified, diagnosed, and resolved document defects and feature requests - proposed steps to reproduced relevant logs and snapshots.
• Mentor Junior Engineers, promoting collaborative work culture.

Confidential, Atlanta, GA

Operating Systems Engineer/Administrator, Sr

Responsibilities:

• Restructured Active Directory policies, users, permissions, folders and OU structure.
• Provided day-to-day Server level Systems Administration and Desktop Support for the Infrastructure and applications used by Confidential Library Students, Faculty and Staff.
• Upgraded Domain Controllers and repurposed servers as needed. Installed Nagios Server Alert Software on all servers and UPS devices to provide real time alerts, enabling me to fix incidents before users noticed.
• Managed Microsoft SCCM deployments; oversaw deployments of large and complex applications targeted for mass audience.

Confidential, Philadelphia, PA

Night-shift NOC Specialist/Server Administrator

Responsibilities:

• Maintained Confidential ’s Inc. internal network; provided remediation and notification to internal and external clients as required.
• Administrated Level 2&3 Helpdesk support for multiple companies equipped with Windows, Linux, Oracle and Citrix based environments; maintained permissions, roles and troubleshooting.
• Monitored server performance and prevented hardware failures overnight.
• Monitored server backups using multiple tools and programs such as, Vembu Storgrid and Backup Exec and resolved issues.

Confidential, Philadelphia, PA

Senior IT Support Specialist/Systems Administrator

Responsibilities:

• Primary support for faculty, staff and graduate students in the Mathematics and Physics Departments.
• Evaluated, implemented, tested, customized, and maintained new release of all hardware/software products and lifecycle.
• Designed software configurations, imaging process, inventory and policy for Windows and Linux desktops.
• Managed systems using Active Directory and assigning group policies.