SUMMARY:

• 11+ years of experience as a Network administrator/ Network Engineer/Project Manager
• Hands on experience with designing, implementing, monitoring documenting and troubleshooting Cisco based network
• Performed System Administration activities in a Linux and SQL environment
• Ensuring the highest levels of service availability (up - time) by being the technical subject matter expert (hands on) during the most complex incidents/outages related to Workday's online services.
• Manage and troubleshoot OSPF, BGP, EIGRP and load balancing issues.
• Performed Troubleshooting between different sites and documented all network updates and changes.

SYSTEM EXPERIENCE

Managed Network Services Platforms: HP Service Desk, Remedy, Smart, Netcool. Clarity

Operating Systems and Software: MS Office, Project, Visio, Cisco IOS, Juniper, Check Point FireWall-1 & Sonic Wall & ASA firewall, VPN, HSM, McAfee

Protocols: TCP/IP, UDP, SNMP, SMTP, POP3, DHCP, DNS, NAT, ARP, IPSec, CHAPPAP, IPX/SPX, VTP, RIP, IGRP, OSPF, BGP, F5, MPLS, TACAS+.

WORK EXPERIENCE:

Confidential, Allen, TX

Sr. Solution Architect

Responsibilities:

• Designing, implementing, troubleshooting and expanding the network infrastructure in and out of state.
• Plan, schedule, and implement network maintenance's that include firmware upgrades and hardware replacement. Monitor key aspects of critical Workday systems via tools and performing proactive health checks for incident detection.
• Deliver in depth technical presentations as well as high level business value presentations to position recommended technologies
• Executing test cases, deploying / implementing specific IP and Datacenter solutions
• Deliver in depth technical presentations as well as high level business value presentations to position recommended technologies
• Maintaining Cisco Routers, Cisco Switches, Firewalls, Cisco ISE (Identity Services Engine), Cisco Unified Communication and Wireless Technology.
• Actively support the management and prioritization of the design, maintenance, development and evaluation of the all infrastructure / network systems including LANS, WANS, internet, intranet, security, wireless implantations and phone systems.
• Traveling to client sites to do enterprise, commercial and non-local deployments
• Provides Tier 1, 2 and 3 support by troubleshooting and resolving network production problems
• Monitor key aspects of critical Workday systems via tools and performing proactive health checks for incident detection.

Confidential, Dallas, TX

Network Analyst / Network Administrator

Responsibilities:

• Monitor key aspects of critical Workday systems via tools and performing proactive health checks for incident detection.
• Upgrade routers ios
• Troubleshoot routers and switches, firewalls, LAN/WAN
• Responsible for overall availability, communications and first level support for the production environments.
• Pro-actively monitor the network, voice and applications infrastructures to maintain availability, integrity, confidentiality & performance.
• Execute management & support personnel escalations in the event of any performance degradation or production issues.
• Execute daily operational checklist of the network, system and application production environments to ensure optimal availability & performance.
• Review, analyze, and execute network change requests
• Excellent analysis, problem determination, written and communication skills.
• Execute & coordinate on-call escalations for 24x7x365 support to production environments.
• Administer and maintain Standard Operations Procedure documentation for all IT infrastructure technologies.
• Documenting troubleshooting guides and recovery procedures for service impacting incidents that can be used by Network Operations Center resource

Confidential, Irving, TX

NOC Shift Manager / NOC Engineer

Responsibilities:

• Schedule and oversee daily tasks and workflow
• Peregrine ticket queue management
• Tracking / reporting all Sev1 / 2’s to restoral
• Awareness and compliance to QMS standards
• Schedule staff / post schedule
• Provide technical leadership
• Updates process documents
• Provide general training
• Update NOC Metrics reports daily / weekly
• Prepare Monthly NOC Metrics report
• Review tickets daily for compliance audit to Peregrine workgroup instructions
• Create daily Service Delivery Report for Incident Management review
• Assign ticket to NOC tech's daily
• Respond to client initiated trouble calls
• Open Peregrine Trouble Tickets
• Open break/fix change record
• Perform Initial problem determination
• Assess impact and potential severity level
• Notify supervisor and/or incident manager of all Sev1 / Sev2 tickets
• Dispatch for remote testing with telco
• Coordinate and dispatch wiring, hardware and/or telco
• Escalate within vendor NOC
• Escalate to vendor account service manager
• Work with vendor onsite or off prem to isolate problem and restore service
• Verify service restoral with business partner
• Post problem follow-up:
• Update ticket with resolution.
• Close ticket and all vendor dispatches.
• Continuous improvement through study and training.
• Update ESS timesheet weekly
• Data Network knowledge:
• Work on WAN connectivity, LAN connectivity (down to switch port)
• ISDN / Dial-up, Hardware diagnostics for C, D, or E sites
• Serial interfaces utilizing SNA/SDLC protocol
• Use of Data Network Tools for the reporting and troubleshooting of issues
• Use of Voice Network Databases for the reporting and troubleshooting of issues

Confidential, Richardson, TX

Network Engineer

Responsibilities:

• Provided First, second and third line support.
• Resolved Firewall issue and Monitor Network security
• Managed and troubleshoot OSPF, BGP, EIGRP and load balancing issues
• Performed Troubleshooting between different sites
• Created Tickets including customer’s issues and paths taken to resolve them.
• Provided intranet VPN solution using Cisco 2621 and IPsec Tunneling
• Secured remote access network connection using VPN
• Analyzed network with wireshark and Ethereal
• Managed User accounts using Active Directory
• Responsible for event notification acknowledgement, correlation, and notification to affected customers in a rapid manner
• Troubleshoot complex Layer 1 through Layer 3 technical issues
• Work with customers on troubleshooting, resolving, and communicating technical issues
• Provide technical Tier support for CDMA roaming only networks
• Assist in special projects with respect to MPLS and Internet based product and service developments and improvements
• Assisted in trouble ticket and technical escalation path forward and resolution
• Working on juniper M320 providers Edge router
• Working on Redback routers for ADSL
• Cisco Catalyst switches, 2960, 3500, 2950, 3560, 1800, 3750
• Cisco router, 1841, 3750, 2800 and 12410 a Providers Edge router
• Troubleshooting ATM, Metro-E, Frame relay, T1 DS3, OC-3, OC-12, and OC48 WAN circuits for connectivity.
• Resolved Firewall issue and Monitor Network security
• Managed and troubleshoot OSPF, BGP, EIGRP and load balancing issues
• Performed Troubleshooting between different sites
• Created Tickets including customer’s issues and paths taken to resolve them.
• Provided intranet VPN solution using Cisco 2621 and IPsec Tunneling
• Secured remote access network connection using VPN
• Analyzed network with wireshark and Ethereal
• Managed User accounts using Active Directory
• Managed the email system
• Documented all network updates and changes.
• Created Tickets including customer’s issues and Path taken to solve them taken.
• Monitored the customer’s circuit with SMART or NETCOOL and have the problem resolved as soon as possible.
• Managed the email system
• Documented all network updates and changes.
• Created Tickets including customers issues and Path taken to solve them taken.
• Monitored the customer’s circuit with SMART or NETCOOL and have the problem resolved as soon as possible.

Confidential

Network Technician

Responsibilities:

• Worked in collaboration with contractors to install and troubleshoot wireless networks ( DAS System) to handle 2-way communications
• Integrated In-Building Cellular and Wi-Fi 2G and 3G coverage
• Helped set up Base stations, Multi-use wireless infrastructures, Access Points (AP) and cell sites or (BTS)
• Assisted in supporting all technical aspects of the daily network operations.
• Provide support for the network infrastructure
• Manage the engineering, configuration, installation, maintenance and upgrade of the network hardware and some supporting applications.
• Monitor network performance to ensure maximum reliability.
• Addresses complex production problems involving network components and ensures solutions adhere to Technical and security standards.
• Performed the design and configuration of new network components and implement the designs to specification.
• Plans future network component replacements, considering the technical and financial impact to the organization.
• Lead the testing and execution of business continuity operational plans for the network environment.
• Participated in System-wide technical groups that create standards for network equipment design and security specifications
• Provide Level 1 LAN/WAN support, perform hands on problem determination, and manage break fix vendor/carrier problems.
• Develop and maintain relationships with the teams/businesses and external vendors such as Sprint, Verizon, Confidential &T, Aruba and Mobile Access.
• Implement and support both wired and wireless LAN's solutions.
• Installed, implemented, supported and monitored equipment such as: Cisco equipment, including 2900,3700,6500; Aruba AP-124, Mobile Access Antennas and Cisco 7960 IP phones