NOC/SOC ADMINISTRATOR Resume DENVILLE, NJ - Hire IT People

TECHNICAL SKILLS:

All Windows versions, MS Office Suite, Office 365, Microsoft Exchange
JAVA, Visual Basic HTML programming, basic Linux administration.
Mobile device running iOS, Android, and Blackberry OS, BES (Blackberry Enterprise Server)
Barracuda, V - Tape, DATTO, Mozy, Intronis, Carbonite, ShadowProtect, Double Take, VEEAM
Mobile Iron and Airwatch and GOOD Enterprise MDM Agent mobile application support
Solid knowledge of Cisco of a variety of switches/routers. Cisco Systems VPN Client, Cisco AnyConnect and RSA SecureID Token
Good working knowledge of routing protocols such as RIP v1/v2, OSPF, BGP, IGRP and EIGRP
Experience with iLO, iDRAC, VMware ESXi, VSpere, Hyper-V, Symantec Backup Exec (Veritas)
Experience of IP addressing, administrating subnets and device security

TICKETING SYSTEMS:

BMC Promise Remedy System, ConnectWise, Dataman, Assyst, Insite and HP OpenView

WORK EXPERIENCE:

NOC/SOC ADMINISTRATOR

Confidential, DENVILLE, NJ

Responsibilities:

Configured PCs/ laptops, mobiles devices, SonicWall devices, network switches & Wi-Fi equipment. HP Proliant, Dell PowerEdge, Cisco Meraki switches & APs
Performed routine account and security audits to minimize risks
Installed and managed network-based Antivirus solutions
Break/Fix hardware maintenance systems (BIOS updates, hard drives, memory, RAID controller)
Collected and reviewed performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
Monitored a wide variety of information and network systems that include, but are not limited to circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications using N-able (Solarwinds MSP) monitoring
Performed basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
Checked and verified SAN, NAS backup and assisted with network alerts
Monitored security alerts, performed security scans on all devices to eliminate threats

WIRELESS ANALYST

Confidential, PARSIPPANY, NJ

Responsibilities:

Troubleshoot issues ranging from network connectivity, emails access and general questions about the cellphones and tablets
Managed mobile devices using Mobile Iron MDM.
Assisted with APPS issues, configuration and updates, ordering and upgrading mobile devices
Performed migration of devices from Microsoft Exchange to O365
Managed users email accounts from Active Directory Distribution Lists and Mobile Iron Labels
Provided device replacement/loaners while working on getting previous device fixed or replaced

IT ANALYST/ ONSITE SUPPORT

Confidential, BRIDGEWATER, NJ

Responsibilities:

Provided comprehensive technical support services to Client workstations, laptops and mobile devices
Performed data migrations to new systems while ensuring all data is properly migrated from the old system
Assisted users with MS Outlook personal folders, archiving and proper emails procedures
Provided On-site support to mobile devices and assisted with device replacement, AirWatch Management, Mi-Fi set up, Laptop replacement, software & hardware install

SR. TECH SUPPORT REP

Confidential, TOTOWA, NJ

Responsibilities:

Perform weekend checks and server patching
Monitors network devices and overall network health / performance
Assisted customers with network related issues, mostly with TCP/IP, DNS settings, wireless routers set up, and VOIP service
Detects, analyzes, and resolves network switching and transmission system problems while minimizing impact on customer service
Responsible for remotely supporting installation of various computer hardware equipment, and bringing systems “on-line
Provided assistance Datacenter dealing with HP Proliant, Dell PowerEdge servers, iLO, iDRAC remote administration
Assisted with maintenance and server backup administration
Monitored network traffic using software like Cacti, Nagios, and Solar Winds Network Monitoring