SUMMARY:

• I have 20 plus years of experience in the information technology environment providing customer support, desktop support, and applying hands on experience with application, hardware, operating system software, database administration, and server administration. I have a lot of experience as a manager, project lead, and team lead in a technical environment.

TECHNICAL SKILLS:

Monitoring Systems: ForeScout, Solarwinds, Scrutinizer, WireShark, CA Spectrum, What s Up Gold

Ticketing Systems: Remedy, CA Service Desk Manager, HPSM, ServiceNow

Operating Systems: Windows XP, Vista, 7, 8, 10; Windows Server 2003, 2008, 2012; SQL Server 2005 - 2014;

PROFESSIONAL EXPERIENCE:

Solarwinds & ForeScout Manager/Systems & Network Analyst/COR/Project Manager/Investment Manager

Confidential, Silver Spring, MD

• Network Investment Manager responsible for investment valuing over $35 Million dollars in network budget resources. Responsible for the ongoing update of the portfolio by reporting budgetary requirements, contract status, and human capital requirements. Portfolio is reportable to OMB.
• Contract Officer’s representative managing over twenty-five contracts and $20 Million dollars in contracts
• Program managed over 100 contractors and their issued government furnished equipment
• Project managed several IT-based projects related to enterprise infrastructure modernization
• As the Solarwinds manager, I directed the implementation, configuration, and upgrade of the Solarwinds Orion Suite. Through innovative ideas, I was able to bring the FDA into 100% FISMA compliance and mitigate network and enterprise intrusion.
• As the ForeScout manager, I directed the implementation and configuration of the ForeScout Counteract Suite. Through regulatory mandates, we used ForeScout to automate policy-based controls to limit access to appropriate resources, and to find and fix endpoint security gaps to bring the agency into FISMA compliance and mitigate network and enterprise intrusion.
• Created enterprise Solarwinds dashboards/monitors which give enterprise stakeholders a real-time view of the FDA enterprise.
• Researched, planned, installed, configured, troubleshoot, maintain and upgrade operating systems, hardware, and software
• Analyzed and evaluated present or proposed business procedures or problems to define data processing needs
• Prepared detailed flow charts and diagrams outlining systems capabilities and processes
• Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration
• Conducted technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current system
• Responsible for analyzing servers, applications, databases, and agency related applications and software

Confidential, Rockville, MD

Systems/Database Analyst and Project Lead

• Project Team Lead
• Collect information to analyze and evaluate existing or proposed systems
• Research, plan, install, configure, troubleshoot, maintain and upgrade operating systems, hardware, and software
• Analyze and evaluate present or proposed business procedures or problems to define data processing needs
• Prepare detailed flow charts and diagrams outlining systems capabilities and processes
• Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration
• Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current system
• Document system problems and resolutions for future reference
• Responsible for analyzing database related applications and software
• Responsible for analyzing the database applications and database programming
• Responsible for supporting and helping SQL server programming team
• Write SQL queries to update, change, or modify existing tables and data

Confidential, Washington, DC

Senior Desktop Lead

• Perform installations, upgrades, platform integrations, configuration and maintenance of hardware and software
• Created and Setup Windows Profile for new users
• Used Active Directory to change user profiles and configure password
• Setup/Configured and tested VoIP Phones
• Reconfigured 500 PC, printers, and other peripherals
• Performed Cat5 cabling procedures
• Responsible for installation/configuration of Blackberry mobile devices

Confidential, Ft Wayne, IN

Technical Development Manager

• Perform installations, upgrades, platform integrations, configuration and maintenance of hardware
• Plan and implement solutions to improve performance, security, and manageability of system
• Developed computer One Healthcare Solution software suited tailored to customers’ needs
• Conducted Technical sales with potential clients
• Developed software using VB.Net/Visual Studios

Confidential, Ft Wayne, IN

IT Administration Assistant

• Perform installations, upgrades, platform integrations, configuration and maintenance of hardware
• Plan and implement solutions to improve performance, security, and manageability of system
• Developed computer One Healthcare Solution software suited tailored to customers’ needs
• Conducted Technical sales with potential clients
• Developed software using VB.Net/Visual Studios

Confidential, Ft Wayne, IN

IT Technical Lead

• Perform installations, upgrades, platform integrations, configuration and maintenance of hardware
• Provided daily desktop support (ExDesk) to desktop/laptop users
• Purchased upgraded software/hardware for Waterfield computers
• Created Access database to track and record incoming certified business mail

Confidential, Campbell, KY

Platoon Sergeant & Staff Operations Supervisor

• Supervised platoon of forty soldiers; staff of twenty-five workers
• Implemented staff operations protocol and instituted an office computer network system
• Responsible for the accountability, dispersement, and operation of $1,000,000 worth of IT and US Army equipment
• Supervised staff’s IT Department
• Chaired weekly and monthly staff meetings