IT Technical Lead Resume

SUMMARY:

CCNP Certified Professional with 10+ years of experience in Network Engineering. Skilled in routing protocols, switching, and VPN

TECHNICAL SKILLS:

Certifications: Cisco Certified Network Professional (CCNP), NetASQ Firewall Certified Network Administrator (CNA), SDN BigSwitch Solution, PMP

Systems: Windows Server (2003, 2008, 2012) Windows (XP, 7, 8)

Administration: Active Directory

Antivirus: Symantec Endpoint Protection, Kaspersky Endpoint Security, McAfee Internet Security, etc

Virtualization: Citrix XenServer, MS Hyper - V

Cloud: AWS

Networking: TCP/IP, LAN/WAN, VoIP, QoS, SMTP, POP3, IMAP, SNMP etc. Routing, Switching

Security: VPN, HTTPs

Hardware: Cisco/HP (Servers, Switches, Routers), cabling (UTP/Optical Fiber)

Firewalls: NetASQ

Software: MS Office, Project, Visio

PROFESSIONAL EXPERIENCE:

IT Technical Lead

Confidential

Led project to convert a physical data center to virtualized data center using Citrix XenServer; minimized cost by one-third
Upgraded Windows Servers from 2003 to 2012
Established layer 3 VPN between HQ and Kenya branches using IPSec over GRE
Managing the company Switches, routers and Firewalls
Configured Avaya IP Office VoIP system ;assisted top management in communication and monitoring
Implemented High Availability on Servers using XenServer Pool and ReadyDATA storage
Managed project to elect new ERP vendor; coordinated with stakeholders at the head department on requirements & created proposal for new ERP system

IT Technical Lead

Confidential

Established mobile data center in remote location with help of external vendor
Supervised installation of on-site CCTV system for Monitoring Gold Production area
Configured firewalls to mitigate threats and increase bandwidth efficiency
Established IPSec VPN connectivity between mining site and HQ; facilitated communication & centralized systems
Establishing Point to point wireless connectivity on Filed Areas.

Confidential

Business Improvement and Efficiency Manager

Ensured company procedures were followed by conducting audits
Created documentation for local policies and procedures; trained operations team of 15+
Conduct management review; met with quality committee semiannually for preventive& corrective actions
Assigned corrective action to team members; debriefed head department on root case analysis, outstanding and closed corrective actions
Generated annual report to senior management on potential areas for quality improvement

IT Team Lead

Confidential

Migrated 40 desktop computers to new company domain by backing up all employee data, disjoined computers from old domain to new domain
Created new users and permissions; supported and troubleshot for 40 users
Administered LAN and Windows Server System 2003
Worked with Vendors to refurbish all company network cables of 100 nodes
Installed Active Directory using Windows Server 2003; centralized computer management & applied security policies
Coordinated HQ IT Department on AVAYA VoIP System in Khartoum Branch and vendors to install new Server room in Khartoum Branch
Helped establish Business Improvement and Efficiency department (BIE) and as result I was appointed as the head of the BIE Department