PROFESSIONAL EXPERIENCE:

Network Administrator / Help Desk

Confidential

• Support networks in 6 locations over a large geographic area ensuring all sites maintain connections via site - to-site VPN, recently opened newest location migrating user files and services where applicable.
• Maintain a data center with 13 Windows and Linux servers, migrating to a VMware virtualized server environment wherever possible to reduce rack space and reduce downtime.
• Coordinate daily, weekly and monthly backups using various cloud, disk to disk, and tape library solutions ensuring reliability of data.
• Support over 300 smart phones and lines of service through Verizon to assist in real-time change of duties to associates in the field.
• Oversee support and maintenance of 200 Voice Over IP desk phones for all locations and maintaining E911 standards across the sites.
• Support and maintain an Exchange 2010 email solution providing service for over 275 separate email accounts. Also oversee an external mail service hosted offsite.
• Provide support for more than 300 networked end user devices including desktops, laptops, printers and scanners and Multi Function Devices.
• Migrating end users to Windows 10 on newly deployed machines.
• Maintain a scripted install of all line of business applications, updating the applications whenever needed to ensure end users receive all applications necessary to conduct business.
• Instituting best practices to assure uniformity and scalability of deployed resources.
• Manage all aspects of Active Directory, including Sites and Services, Group Policy, file security, as well as security and distribution groups.
• Field all Help Desk trouble tickets and provide remote assistance whenever necessary to assist end users with computer issues.
• Onboard new associates to familiarize them with tech procedures.

Technical Support Specialist

Confidential

• Set up and implemented Microsoft System Center Configuration Manager, Casper JAMF software provisioning solutions and WSUS to automate and managed deployment of Windows and Macintosh operating systems and applications as well as ongoing patch management, streamlining and accelerating the annual software deployment timeliness of patch and update processes.
• Maintained up-to-date software environments for desktops, servers and services to latest Operating System standards, including migrations from Win 95 to XP to Windows 7, Server 2008 through Server 2012r2, and SCCM 2007 to SCCM 2012.
• Was responsible for client configuration changes on Mac and PC systems based on Novell to Active Directory conversion, ensuring reliable client connectivity. AD conversion was completed district-wide in four months.
• Managed all aspects of Active Directory including Group Policies, User Creation, Organizational Units, and Security Groups.
• Maintained and administered district wide deployment of enterprise antivirus software.
• Managed licensing of operating systems and system software using Microsoft volume licensing tools and third party network licensing applications.
• Setup and maintained a district-wide print fleet management platform supporting over 100 printers and 150 multi-function devices, streamlining the provisioning of new devices and enabling proactive maintenance and monitoring.
• Served as project lead in testing, deployment, and advanced configuration troubleshooting of new hardware and software: followed standard project management methodologies reducing the product evaluation, testing and deployment readiness phase from five months to two months.
• Managed and maintained configurations and deployments for major software titles used throughout the district such as AutoCad, Project Lead The Way, MathType and Science probe-ware.
• Worked with Northern Suburban Special Education District as lead support technician to help the district’s special needs students utilize assistive technologies. In this role I improved the response time and issue resolution for complex assistive technology related problems from several weeks to less than a half day.

Computer - AV Technician / Computer Lab Manager

Confidential

• Researched and instituted an action plan for “Y2K” compatibility issues for the district.
• Provided computer and audio/visual technical support for Glenbrook North, including troubleshooting in a Help Desk capacity.
• Setup and maintained computer and AV equipment including: PC and Mac workstations, printers, overhead projectors, VCRs, slide projectors, computer projection systems, microphones - PA systems, video taping equipment, and sound systems.
• Managed computer lab for the Science Department.
• Supervised students in Radio Broadcasting classes on the air after school.

Private Tutor

Confidential

• Tutored students in business classes offered at Elgin Community College, including: Business Statistics, Macro and Micro Economics, and Financial and Managerial Accounting.

Assistant Restaurant Manager

Confidential

• Managed kitchen operations.
• Responded to customer complaints, requests and issues.
• Collected inventory information and placed orders through a variety of vendors.
• Managed employees, set schedules, oversaw many aspects of the business.