SUMMARY:

Over 8 years of hands on experience in MS Exchange 2013/2010, office 365, Windows server 2012/2008/2003 , Active Directory. I have a reputation for dedicated management, teamwork, high - energy, work ethics, and commitment to meeting and exceeding client’s requirements.

TECHNICAL SKILLS:

• Exchange Server 2013/2010/2007
• Office 365, ADFS, DirSync/AAD Connect
• Windows Server 2012/2008/2003
• Hyper-V Server, VMware ESXi
• Windows 10, 8, 7, Vista, XP
• ProofPoint, IronMail/Ironport, Fope/EOP
• AD, DNS, DHCP, GPO, WSUS, SCCM
• Lync 2013/2010, Skype for business, SharePoint Online, One Drive
• SQL Server 2012/2008, PowerShell
• AirWatch, Good, BlackBerry, ActiveSync
• Microsoft Office 2016/2013/2010
• Office Communication Office 2007
• ServiceNow, Remedy, RightFax

EXPERIENCE:

Confidential, Itaska, IL

Exchange/Systems Engineer

Responsibilities:

• Migrated over 30,000 mailboxes from Exchange 2010 to Exchange 2013.
• Implemented Windows server 2012 R2 in preparation for Exchange 2013 migration.
• Updated current Exchange 2010 infrastructure to the latest service pack and applied all security patches.
• Installed Exchange 2013 CAS and Mailbox servers with multiple sites and 3 DAGs.
• Installed and configured certificates on Exchange 2013 CAS servers for services.
• Collaborate with server team, networking team, backup team, and security team to complete Exchange required tasks.
• Provided level 3 support by monitored and managed Exchange Server 2010/2013, Cisco IronPort, and Outlook troubleshooting.
• Worked in conjunction with MDM teams to troubleshoot Active Sync issues with Exchange mail and calendar.
• Provided level 3 support for Lync 2013 which includes IM, Presence, Voice features, and Conferencing.
• Develop a centralized standard documentation and findings matrix for a network-wide gap analysis
• Create and populate tracker for SCCM Patching across hundreds of servers, identified and verified clients’ installation.
• Troubleshooting connection issues to SCCM server via remote logins.
• Utilizing CMTrace to analyze logs for errors stopping updates or installations.
• Performing cleanups, uninstall/reinstall of ccmsetup
• Completed inventory of software and verifying authentication

Confidential, Fort Lauderdale, FL

Messaging Engineer

Responsibilities:

• Design and implement hybrid migrations from exchange 2010 to Exchange Online.
• Setup DirSync / AADSync with password Synchronization.
• Coordinated with AD team to installed and configured ADFS and ADFS Proxy servers.
• Performed mailbox migrations to Office 365 and troubleshooting errors and problems encountered during migrations.
• Utilized PowerShell to migrate and monitor mailbox migration progress.
• Configured advanced functions of Office 365 including security, governance and compliance (e.g., DLP, IRM, MDM, E-Discovery, In-Place Hold, Retention Tags, and Encryption).
• Analyzed, developed and communicate key Onboarding process and technology improvements for Office 365 Onboarding for the deployment cycle.
• Coordinating with different teams (Network, Active directory, Windows and other application support teams) whenever need arises for the resolution of infrastructure problems.
• Manage internal and External DNS to add and remove host records.
• Provided support to users with mobile devices with AirWatch MDM.
• Create Documentation, guides and knowledge transfer to pier and top management.
• Provided Level 3 admin support: including DAG databases, Active Sync, OWA, Iron Mail, Outlook Calendar, mailbox restore, and application integration.

Confidential, Tampa, FL

Messaging Support Engineer

Responsibilities:

• Provided support for over 35,000 Exchange users worldwide in a DAG environment across 2 datacenters in a multiple forest/multiple domain environment.
• Migrated Exchange 2010 from the Tampa Datacenter to Exchange 2013 to a High Availability Site resilient model in Austin.
• Created task plans for different projects including the storage restructure of the Exchange 2010 system to accommodate for growth, best practices and high availability allowing for 2 Mailbox server failure.
• Performed Exchange Server upgrades including service packs and post service pack installation.
• Performed mailbox migrations from Exchange 2007 on a federated domain to Exchange 2010 utilizing exchange provided tools and Forefront Identity Manager.
• Developed PowerShell scripts to automate reports and operational tasks on a daily basis (Password expiration notification, Exchange Storage use to SQL, Mailbox Usage to SQL, Mail Submission to SQL).
• Provided 3rd level support for MDM with Good technology

Confidential, Buffalo, NY

Exchange Engineer

Responsibilities:

• Implemented Exchange 2003 Datacenter Relocation by installing 15 Exchange 2003 servers to move all 18,000+ users from Delaware Datacenter to Commerce Drive Datacenter, move all users to the new environment.
• Fully executed the corporate Exchange 2003 to Exchange 2010 migration; resolving daily issues, performing script automation, documentation (Visio Diagrams), task plans for projects.
• Moved from a 63 Databases, 1 DAG configuration to 3 DAGS, 28 DBs max per DAG (72 DBs) and moved users from DBs 29 up to the new DAGs.
• Designed Mailbox Database rebuilds - moved users and recreated databases where disk drives were lower than 20% free space.
• Performed datacenter relocation/expansion by installing 45 new exchange servers in preparation for the Baltimore to Millsboro datacenter relocation.
• Uninstalled Exchange from all the Baltimore servers in preparation for decommissioning the legacy environment.
• Implemented Bank-wide Journaling where all users email is going to be journaled for 120 days for ingestion into EMC SourceOne.
• Enabled Retention policy on users created after May 2011 - Users created after May 2011 where setup without a retention policy.
• Performed Litigation Hold cleanup by identifying all users in Litigation Hold for mail ingestion into SourceOne to recover Exchange DB storage.
• Performed Daily Health checks, Service Center Tickets, and installed updates and rollups.

Confidential, Cambridge, MA

Microsoft Exchange Engineer

Responsibilities:

• Assisted on upgrading 4 Exchange 2007 servers to 12 Exchange 2010 servers with 6 in a DAG on Windows Server 2008 multiple datacenter sites.
• Planned and migrated 5,400 mailboxes to Exchange 2010.
• Performed migration of the mailbox data from SAN storage to a DELL Power Vault DAS for the new Exchange 2010 mailbox servers.
• Prepared pre-requisite checklist for Exchange 2010 servers.
• Prepared migration and training documents.
• Used HP Sizing Calculator for capacity planning.
• Review environment and confirm it remains secure and compliant with corporate standards
• Develop, test, and document PowerShell scripts to automate changes and administrative tasks
• Provided L3 support for Lync 2010 and Outlook Web App (OWA) access to all remote users
• Escalation point for complex troubleshooting
• Design and build lab environment for quality assurance and testing

Confidential, Sacramento, CA

AD/Exchange Administrator

Responsibilities:

• Provide day to day administration and Maintenance of Active Directory and Messaging Environments on Windows Servers 2003, 2008.
• Manage and Administer servers in remote locations across the country including Domain Controllers, File Print Servers and Altiris Servers.
• Ensure mail flow and Exchange services to ensure daily operations.
• Develop PowerShell scripts for Exchange and Active Directory Automation and to execute daily operational tasks.
• Created numerous Ad Hoc Active Directory scripts for the use of other Groups and Teams
• Maintain and Update DNS, DHCP and GPO's as requested and Approved
• Provides MDM support for users with blackberry devices
• Migrated accounts, groups, and mailboxes across forests.
• Made use of tools such as Active Directory & Remedy Ticketing system.

Confidential, Deer park, TX

System Administrator

Responsibilities:

• Provided IT support for ~1,400 employee workstations running Windows XP/7 in an enterprise environment
• Administered company terminal servers running Windows Server 2003/2008 R2
• Managed users, workstations, and groups within Active Directory.
• Configured, secured and maintained wired, wireless networks, and Internet services Managed IT purchasing and tracked hardware and software assets
• Provided troubleshooting and resolved hardware, connection, printer and software issues
• Provided troubleshooting and resolved all problems encountered with IT infrastructure
• Performed setup and installation OS and software on new or repurposed computers and tablets within a domain environment
• Supported remote users in accessing the main systems and configuring devices
• Monitored and removed virus, spyware and other non-authorized software