SUMMARY:

• Credentials of progressive responsibility with documented success at various organizational levels.
• Technology experience including Infrastructure solutions and deployment.
• Successfully led multiple engagements to deliver measurable business value by architecting new services and technology.
• Effectively aligns and integrates resources and processes using service management and assurance best practices.
• Designer of solutions across sectors using various technologies in private and shared environments.
• Adept in completing work for networks, applications and cloud migration.
• Skilled project manager of onshore and offshore projects and initiatives to deliver services and products that aim to meet targets.
• Presentation and interpersonal skills are demonstrated based on working with senior management in various enterprises.
• Versatile contributor with experience in lot of core technologies, team building, top - flight consensus-building, problem-solving skills and the ability to take difficult decisions.
• “Hands-on” approach with successful delegation of work to team members.
• Swiftly comprehends the “big picture” and executes the boldest of organizational visions.

CORE COMPETENCIES:

• Infrastructure Architectures & Management
• System and Network Management
• Operations management
• Program/Project Management
• Service Delivery and managed services
• IT Management
• IT design, transformation, operation
• Risk and Performance Management
• Technology assessment
• IT security
• Cloud management
• IT/Service Strategy
• Software development
• Servive management-ITIL

TECHNICAL SKILLS:

Project Management Tools: SharePoint, Microsoft Project, Visio, PowerPoint, Excel

Infrastructure Monitoring tools: Solarwinds, Zenoss, HP NMMi, CA Suite(Spectrum), Wireshark, PRTG, Nagios, Splunk, WhatsUp Gold, ServiceNow, Science logic

Operating Systems: Windows (XP, Vista, 7, 8, 10), Solaris, Unix

Virtualization environment: VMWare, Citrix

Network devices: Cisco, Juniper, F5, Brocade

Cloud: Amazon, Microsoft Azure

Security: IDS/IPS, Firewall, Load balancer

Productivity Tools: MS Office, WebEx, WebEx Connect, Adobe Connect, Skype

Storage: EMC, HP, Dell, Netapp

EXPERIENCE:

Confidential, Washington, DC

Manager - Infrastructure

Responsibilities:

• Selected to be manage account as technical lead from out of region of host country to assess and design a shared infrastructure and services for all banks and financial services for host country.
• Made a saving of 12% by reducing the resources for a project of $1.6 million
• Created the project plan and approach for solution.
• Developed requirements based on workshops and meetings with more than 30 financial institutions to create requirements statements for approval from CIO/CTO of all banks.
• Developed RFI for carriers to devise realistic high-level design.
• Crafted a migration plan for banks to help them move from their own network to a shared infrastructure. Introduced service management based on ITIL for process management
• Business case was developed that was accepted all banks and federal government officials
• Approval given by federal government for deployment phase based on quality and in-depth work done in first phase.
• Nominated by CMD for two additional works
• To develop a five-year IT strategy and business case for a bank’s IT transformation To work on QA services to develop outsourced service management for a bank.
• Trained office teams to develop skill sets like Service Management, assessment, network migrations etc.
• Lead to develop a plan for single domain post-merger of two companies based on applications and network services.
• Created a plan after analysis of applications and data center setup for future capabilities. It covered the applications and licenses that can be merged or retired with timeline.
• Recommended solutions for DHCP, DNS and IP address management system.
• The client provided additional work on service management to comply with ITIL standards for fault, performance and configuration with integration to ticketing system.

Confidential

Responsibilities:

• Negotiated the contract and pricing with client
• Developed an approach to cover security, project management and future plans.
• Existing setup analysis and the risk mitigation results were developed.
• Recommendations were made to improve operations management
• Integrate security and multiple system management systems using Unix and Windows.
• It was first project work with client and was delivered on time with quality that lead to future projects.

Confidential

Responsibilities:

• Initiated the work when client had planned migration date with assumption of being ready for migration.
• Created a tool that was used for first time providing requirements for migration with realistic view of site readiness
• Developed a new migration plan based on the actual state that helped client save around 10 % of cost
• Recommended a training plan for users before migration to avoid post migration issues
• Developed a solution based on fact that VMware was in use. VMware NSX features were highlighted for network services with new enterprise security standards. Approach to SDN was introduced with VMWare NSX.
• Leveraged the distributed firewall to manage traffic between servers and access to the network.

Confidential, Gaithersburg, MD

Consultant Infrastructure and Service Management

Responsibilities:

• Deployed SaaS and PCI compliance for a software company. Was a single point of contact for customer’s solution and worked with cross-functional teams from different countries for customer’s solutions.
• The work of SaaS, PCI and solutions was completed without adding any resources in USA.
• The solution was based on Cisco firewall and F5 load balancer in Oracle environment
• Implemented service management tools for Washington Metro transport authority that was on hold due to vendor, technology deployment timeline and operations team issues. Implemented a process that kept all parties in sync for deployment.

Confidential, Baltimore, MD

Network Engineering Manager

Responsibilities:

• Managed teams for TV, VOIP, Internet access and enterprise network. Worked on root cause analysis and upgrades with support desk.
• Staff management duties included annual performance reviews and personnel growth plans.
• Managed the yearly budget of $4.6 million
• Analyzed usage and developed capacity plan based on forecast and planned improvement in subscriber's services.
• Identified, planned and designed Network Access Control for the engineering network to reduce the risk.
• Developed asset management to leverage resources across region reducing cost.