SUMMARY:

• Ability to handle ambiguity, multi - tasking, and changing priorities are some of the skills set I’ve developed from being in self starter roles and positions.
• I have experience and a good knowledge of SDLC, System Administration, ITIL Management, in particular Incidents, Problem, and Change Management, meeting SLA demands in software delivery and testing efforts for software, hardware for analyzing software test results, plans, creates/modifies test cases and executes the testing of production software, Operating Systems, Operating System builds, Enterprise Builds, Telegence, Infrastructure and application server builds, standard hardware, KORN/BOURNE/C Shell and Perl Scripting.
• Research of critical error messages and system log files.

SKILLS:

• Understand SLA measurement and able to meet or exceed the established expectation of SLA metrics
• UNIX, SUN Solaris 9, 10, and 13, AIX 5.2 and 5.3, Red Hat Linux, Windows 2000/2003 Server, MySQL, Windows 10, NX-OS, JunOS
• Router Configuration with CLI functionality and Network Equipment Management
• Routers (Cisco, Border, PIP, Netgear), Switches (Nexus, Cisco), Bridges, Gateways, VMWare NXS, F5 BIG-IP(load balancer), Wi-Fi Wireless networking, (VPN, VLan, Firewalls, T1’s, Active Directory management
• Experience with Server, Network, Desktop/Laptop/maintenance, ITIL Management, Network Node Management technologies, IP Addresses, Subnetting, SOHO, ESS, BSS, LAN/MAN/WAN Provisioning, Configurations/Troubleshooting, DHCP, DNS, UDP, SSH, ATM, PPP, MPLS, VPN, ACL, TCP/IP, BGP, FTP, IPv4, IPv6, EIGRP, RIPv2, LDAP, OSPF, VLAN, Frame Relay traffic management
• Firewall (Cisco ASA, NXS, Checkpoint)
• SiteScope, HP (NNMi, BSM Management, and Service Manager), DRE Activities, troubleshooting/Technical Support/Customer Support, Remedy (ARS Ticketing System management)
• Being a Fast-learner and driven to expand my network knowledge and skills on existing and emerging technologies

WORK EXPERIENCE:

Jr Network Engineer /TWAI Service Desk

Confidential

Responsibilities:

• Working knowledge of Networking Tools such as NetBackup, Network monitoring and Network management technologies.
• Experienced with Cisco network equipment used within LAN and WAN environments such as switching, routing, network security, and network management.
• Administered, evaluated, maintained, and provided support for LANs and WANs including backbone components such as routers and switches.
• Working knowledge of design, test and implement interface programs.
• Working knowledge of design, testing, and implement large scale LAN and WAN network applications and troubleshoot problem areas.
• Maintained and executed necessary procedures to ensure that Network/systems are operated in accordance with applicable policy, procedures and laws.

Confidential

Network Administrator

Responsibilities:

• Knowledge of Solar Winds, TCPdump, Wire Shark, Cisco Works, and management technologies
• Expertise with Cisco network equipment and LAN and WAN technologies such as switching, routing, load balancers, TCP/IP, QoS, multicast, network security, and network management. Develop and maintain documentation of network environment.
• NOC Technical Support to administer, evaluate, install, maintain, and provide overall support for LANs and WANs, including backbone components such as routers and switches. Perform planning, cost analysis, and all aspects of large-scale projects.
• Knowledge of Design, test and implement interface programs, develop security procedures, and regulates usage.
• Experience of Design, test, and implement large scale LAN and WAN network applications and troubleshoot problem areas.
• Diagnose and troubleshoot complex data/cellular, Wi-Fi, wireless interfaces with customers, network and other technical issues.

Confidential

Software Engineering - Software Delivery

Responsibilities:

• Cover software delivery and testing efforts for telecommunications software applications and Web Based IT applications delivery through the use of team activities in NOC Technical Support for domestic and international media gateway switches, end users, ITIL Management, controls and management. Technology insertion, patches updates, manage and deploy solution globally. Coordinate all packaging, testing, and deployment. Supporting and maintaining software source code control systems. Support bug-tracking systems, report generation and running software builds.
• Responsible for the continuous operation and maintenance of telecommunications software for General Bandwidth’s Universal Media Gateway products (C3/8000/G9/T7000). Install and maintain various software tools and utilities, Cisco Routers, Switches, LAN/MAN/WAN Configurations/Troubleshooting, DHCP, DNS, VPN, ACL, and Subnetting.
• Utilize skills in UNIX, Sun Solaris 10, C and C++ which contributes to the hardware and software interfaces for VoIP (CallManager, Unity and CallManager/Unity Express), SIP, TCP/IP, BGP, EIGRP, RIPv2, PSTN protocols (GR-303, TR-008) and gateway redundancy.

Confidential

Tier 2 Technical Support

Responsibilities:

• Testing of U-Verse defects, pulling detailed XML logs, and troubleshooting environment/code/data issues until resolved. Core end to end testing, Quick Test Pro, Testing Portal, UNIX Environments, Windows, XML Software Testing, and Telegence CSM Application.
• Troubleshooting and addressing U-Verse XML software issues encountered by Sales, Field Engineering remote and in-house with Level II Technical Helpdesk Support.
• Experienced with U-Verse Processes, Middleware, Business Process flows

Confidential

Software Engineering - Software QA Tester

Responsibilities:

• Project Tracking, Monitoring, Reporting and Coordination, Application Development.
• Gathering and reporting testing, analyze test results, plans, creates/modifies test cases and executes the testing of software, Operating Systems, Operating System builds, HP-UX Enterprise Builds, HP SiteScope, HP Service Manager, Infrastructure and application server builds, clustering, high availability, load balancing, Standard Hardware and HP/Mercury - Quality Center Test Analyst. Hardware: Intel Servers, Mid-range Servers, Dell Servers, IBM Servers, HP (Pa Risk and Itanium) Servers, Desktops/Laptops, Printers.
• Testing includes, but not limited to Operating Systems: XP, MS SQL MySQL, Server 2003 and 2005, VPC/OS2, SUN Solaris 9 and 10, AIX 5.2 and 5.3, HP-UX B.11.11, B.11.23, and B.11.31, Windows, Unix, Linux Red Hat, and the use of VM Ware
• Verify that the application (Marimba, Web-based) installs and uninstalls properly, verify dependencies and that the application functions accordingly to expected results.