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System Support Engineer Resume

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Allentown, PA

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SUMMARY:

  • Seeking a position that will utilize my 18 years of technical and analytical experience, in an environment where I can apply my skills of evaluating user and customer demands for new or customized programs, while contributing to the growth and development of the organization.
  • Over 18 years of experience in developing and testing applications in a PC environment, Using Realia & Fujitsu COBOL compilers, Btrieve, Pervasive, MS Access & Databases.

TECHNICAL SKILLS:

Software: COBOL, COBOL II, MS Visual Studio, SQL Server 2010, Crystal Reports 8.5, MS Excel, MS Access, MS Word, SQL, Visual Basic 6.0, MS Visual Studio, MVS/JCL, SQL, Microsoft Project, Fujitsu & Microfocus COBOL Compilers, SSIS & SSRS

OS/Hardware: IBM 3090, IBM PC

EXPERIENCE:

Confidential, Allentown, PA

System Support Engineer

Responsibilities:

  • Developed new system for EDI 210 & 810’s. Over 1,000 transactions a month.
  • Supported Internal TMS System
  • Supported, Maintained and setup new & existing EDI 204 & 214 transactions, over 4,000 transactions a month.
  • Supported & Maintained Rating & Contract databases.
  • Supported Tendering, Tracking & Tracing internal Systems.

Confidential, Branchburg, NJ

EDI Manager

Responsibilities:

  • Supervised EDI Coordinator & EDI Programmer.
  • Managed EDI needs, development, coding, testing, debugging, documentation, modification and installation of all EDI processes.
  • Oversaw over 310,000 monthly EDI 110, 210, 310, 410 & 214 transactions.
  • Designed the implementation of EDI data transfers into organization’s operational systems.
  • Managed the development of EDI solutions to help reduce manual data entry (Created Quasi EDI for carriers with no EDI Capability).
  • Review daily, weekly, monthly reports to identify any deficiencies.
  • Worked closely with Business Analysts & Customer Service to ensure accurate and required data were present.

Computer Programmer Analyst

Confidential

Responsibilities:

  • Develop numerous reports for clients including least cost carrier, Accessorial, Data file creation.
  • Wrote programs for internal use, including BOL loads, Data entry, Password creation.
  • Instrumental in rewriting, several DOS based applications & Window GUI screens to be more efficient and user friendly.
  • Converted Numerous DOS based applications to Windows based.
  • Wrote technical documentation for internal and external users.

Confidential, Bethlehem, PA

EDI Specialist

Responsibilities:

  • Monitored 65,000 214 Transactions.
  • Ensure Locations followed client’s specifications in regards to reporting statuses.
  • Monitored and provided support of all EDI activities.
  • Report on metrics of the transactions and project deliverables.

Confidential, Brielle, NJ

Consultant

Responsibilities:

  • Was responsible for writing, enhancing and trouble - shooting accounting, grading and attendance programs for 12 public school districts.
  • Converted numerous programs from DOS based to Windows based.
  • Handled various requests for client ad-hoc reporting solutions.

Confidential, Secaucus, NJ

Telecom Analyst

Responsibilities:

  • Tape management / back-up and recovery operations.
  • Monitor system conditions, performing escalations as required.
  • Investigated error conditions in computer processing, equipment malfunction and / or network performance, in order to determine and / or apply the required corrective procedure or action.

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