CORE COMPETENCIES:

• Problem Identification Strategic and Tactical Planning Budget Control Contract Negotiation
• Project Management Relationship Management Training Data Analysis Cost Reduction
• Emergent Technologies D esign Review Product Development Technology Integration Help Desk Hardware/Software Installation and Configuration Advanced CRM Competency - Microsoft Dynamics CRM Customization UX/UI Design and Development Web Application and Site Development

TECHNICAL SKILLS:

Hardware: Cisco series routers/switches such as 2600, 28002900, 3500, 3700, 7200, 7600.

Software/Protocol: Cisco IOS, ARP, NAT, LERG,VOIP,SIP, MGCP, DNS, POP3, FTPTCP/IP, UDP, SMTP, SNMP, ICMP, DHCP, EIGRP, IGRP, BGPOSPF, ATM.

Technical Skills: Languages SQL, JavaScript(5), AngularJS(1)BackboneJS(1), JQuery(5), ReactJS(1)UnderScoreJS (1), Python(1), HTML(10)CSS(10), SASS(1), Git(2), Gulp(1)Mocha(1), Chai(1)

Databases: Oracle, SQL Server and MS Access

OS Platforms: Mac, Microsoft Windows XP - 10, UNIX

Methodologies: Agile, Waterfall, Iterative and Rational Unified Process, Agile-Scrum

Others: SQL Analyzer, Microsoft Project 2010Sure Step, Unity3d, Blender, Jira

PROFESSIONAL EXPERIENCE:

Confidential

Front-End Engineer

Tech: Angular, CSS3, HTML5, JavaScript, AWS, Node, Express

Responsibilities:

• Provided advice on CRM features and the use of the system.
• Subject matter expert during requirement qathering sessions
• Configured CRM to meet client’s requirements
• Customized CRM as client’s needs change.
• Reviewed, updated and deleted JavaScript as needed
• Conducted root cause analysis for systems issues..
• Resolved CRM applicaton errors and provide a solution to the issues in a cost-effective, efficient, and timely manner.

Confidential

Front-End Engineer, Atlanta, GA

Responsibilities:

• Built web apps and websites leveraging HTML5 and JavaScript (Plain, Angular, JQuery, React)
• Styled using CSS3, SASS, Foundation
• Collaborated with others on projects
• Used Git for version control
• Worked with RESTful web services
• Assured all user inputs are validated before submitting to back-end

Confidential, Dublin, OH

MS Dynamics CRM Implementation Consultant

Responsibilities:

• Handled all aspects of client communication
• Utilized an automated issue tracking system to manage large complex projects
• Addressed prioritization and issue resolution
• Utilized a formal Change Management process to manage change approval and scope creep
• Assured project completion on time within budget
• Completed Business Requirement definition sessions with clients
• Converted Business Requirement into Functional requirements
• Tailored the Microsoft Dynamics System in a “shoulder to shoulder mode” with the client demonstrating the system capabilities
• Developed client specific training plans
• Developed training materials tailored to the client’s CRM system configuration
• Built CRM Lab exercises that mirrored the training materials and reinforced knowledge
• Front-end development using JavaScript, HTML, CSS

Confidential, Atlanta, GA

MS Dynamics CRM Implementation Consultant

Responsibilities:

• Gathered and documented clients business and technical requirements.
• Coordinated technical resources for installations, migrations, data cleansing, integrations, and other custom development
• Executed all project management activities including status meetings, status reports, issue tracking, budget management, and risk management.
• Managed to client satisfaction and application/solution quality goals.
• Contributed to the company’s implementation methodology by creating toolsand templates
• Used HTML and CSS to create marketing emails.
• Researched and provid training materials for CRM Team.

Confidential, Norcross, GA

MS Dynamics CRM Consultant

Responsibilities:

• Designed and implemented strategies for creation of Business Units and Security Roles.
• Created and configured Microsoft Dynamics CRM Users and Teams.
• Created and configured fields for custom and system entities. Design, create and configure relationships between entities.
• Created and configured Views, Charts and Forms for system and custom entities.
• Implemented Field Security in Microsoft Dynamics CRM.
• Designed, created and configured Solutions in Microsoft Dynamics CRM; implementing both managed and unmanaged Solutions.
• Used JavaScript, HTML and CSS for web applications

Confidential, Peachtree City, GA

Helpdesk Support

Responsibilities:

• Managed calls and utilized the Remedy ticketing system to monitor and follow up on open cases.
• Performed troubleshooting on hardware and software, performing root cause analysis and ordering replacement parts.
• Followed standardized departmental policy and procedures for diagnostic, troubleshooting, and problem solving completing special projects as assigned.
• Met corporate and departmental objectives effectively, anticipating problems and recognizing the when to deviate from standard practices.

Confidential, Marietta, GA

Cyber Transport Specialist

Responsibilities:

• Provided mission critical voice, data, and video services, installing systems/circuits/IP-based, and managing infrastructure devices and systems using the latest approved software tools.
• Removed and replace assemblies and subassemblies to optimally sustain voice, data, and video networks, effectively managing projects and isolating malfunctions using diagnostic software, technical data, block diagrams, voltage and waveform measurements.
• Maintained network and circuit databases, records, and forms, coordinating requests for service orders, reviewing and recommending changes to communications-computer systems installations records (CSIR).
• Updated and verify entries on system, facility, maintenance, and inspection records.
• Initiated, tracked, and maintained shipping, receiving, supply, and equipment documents.
• Conducted periodic inspections of systems installations and repair activities, interpreting inspection reports and implementing corrective actions, document inspectionand maintenance actions.
• Ensured equipment and components to meet installation practice technical order and are accepted for commercial installation specifications.
• Served as advisor at meetings for facility design, military construction programs and minor construction planning, evaluating base comprehensive plan and civil engineering projects.

Confidential, Atlanta, GA

Quality Assurance Analyst

Responsibilities:

• Prepared test cases by going through the Design documents and Functional Requirements, performed extensive Manual Testing and System Testing of the application, and executed Manual Test Cases.
• Created the test data for regression testing, reviewing initial BRD, and documenting the overall requirements.
• Developed the Use Case documents and Test Plans for various New Products, serving integral role in Development End testing and PLI testing. Conducted FACETS testing and collaborated with developers to close the defects.

Confidential, Atlanta, GA

Quality Assurance Analyst

Responsibilities:

• Performed extensive Manual and Black Box Testing of the application, documenting Test Cases for Integration, User Acceptance testing, and Functional testing.
• Tested back-end using SQL statements for data manipulation and created weekly status reports showing the progress of Manual Testing effort.
• Developed expertise in PeopleSoft Financials Applications testing (BI,AR, AP,GL Purchase, Billing) modules.

Confidential, Atlanta, GA

Quality Assurance Consultant

Responsibilities:

• Developed and executed test plans, prepared work schedules, resourced planning and performed reporting. Documented Test Plan and Test Cases, implementing
• Regression testing, Functionality, and Black box Testing using Win Runner.
• Performed End-to-End testing and developed traceability matrix to trace requirements during the QA testing phase and -maintained the requirements traceability matrix.
• Performed database testing using SQL queries within Oracle.
• Executing test cases and identified mismatches.
• Developed documentation for User Acceptance Testing and trained the users about the system.
• Automated baseline scripts generated using Win Runner to perform Regression testing for different application builds.