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Voip Engineer Resume

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Bloomington, IL

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SUMMARY:

A dedicated and enthusiastic Information Technology professional seeking a career in Cisco VOIP and LAN/WAN Connectivity that can utilize my IT experience and Education.

TECHNICAL HIGHLIGHTS:

Cisco VOIP: Networks using Cisco Unified Call Manager, Cisco Unified Contact Center Enterprise and Cisco Unity Connection.

LAN/WAN INFRASTRUCTURE: Planned and Implemented IP address schemes and subnet masks, Ethernet (10/100/1000), FIDDI, Token Ring, Spanning Tree, IP Routing, ISDN, HSRP, ISL, PPP, T1 leased lines, Frame - Relay, Copper/Fiber Cabling

PROTOCOLS: MGCP, H3233, SIP, BGP, OSPF, EIGRP/IGRP

WAN COMMUNICATION: SONET, Frame Relay, x.25, ATM, ISDN

SECURITY ARCHITECTURE: Checkpoint NG FP3, VPN IPSEC, PPTP, L2TP

NETWORK HARDWARE: Cisco-high-end routers and switches (CRS, 12xxx/75xx/65xx/36xx/29xx)

OPERATING SYSTEMS: CUCM 10.0, UCCE 10.5, CUC 10.0, Cisco IOS, IOS-XR, Windows 2000 Adv. Server, Unix ATT/BSD/SCO

SOFTWARE: Checkpoint NG FP3, Sniffer, Unicenter TNG/SDO/AMO

TOOLS: CATI, LARIAT, HP OpenView, Netcool, Cisco Works, Naviscore, Orchestream

PROJECT MANAGEMENT: Managed client relationship from project inception through implementation, deliverables, schedule, Timeline, status, and maintenance phases.

EXPERIENCE:

VOIP Engineer

Confidential, Bloomington, IL

Responsibilities:

  • Responsibilities included but not limited to troubleshoot CUCM, CUC, CUSP, IP Telephony solutions, Cisco IPT Applications, call routing, number translation, pickup groups, and call handler.
  • Responsible of provisioning and Tier 3 support for all verticals which included Agencies, Operation and Corporate centers.
  • Worked with the business analysts support and Telco’s to perform the cut-over.
  • Configured User Features such as BLF, Coverage Path, Intercom, SNR, and used Bulk Administration Tool (BAT) for IP Phones.
  • Deployed VoIP solution each with distinct requirements including but not limited to CUCM centralized cluster with remote sites running SRST functionality.
  • Provisioned and troubleshot UCCE Call types, Skill group/route and Agent teams as per Application Design Document ( Confidential ).
  • Provided peer reviews to deployment engineers to ensure design compliance.

Network Engineer

Confidential, Bridgeton, MO

Responsibilities:

  • Manage, Support and troubleshoot Confidential & Confidential Core IOS-XR(CRS-3) Single and Multi-shelf system and GSR 12000 and Provider Edge (Juniper M-series) routers worldwide, utilizing Confidential & Confidential proprietary tools.
  • Broad technical knowledge and understanding of large scale, LAN/WAN networks.
  • Understanding OSPF/BGP Routing Protocols, and switching VLAN design plus MPLS on LDP switched network.
  • Familiarity with digital/SONET facilities provisioning and troubleshooting, knowledge of layer 1 troubleshooting on facilities ranging from T1 to OC 768.

Network Engineer

Confidential, Warrenville, IL

Responsibilities:

  • Design of EVPN network solutions for business customers by using Confidential & Confidential proprietary tools.Test and Turn-Up for existing Frame Relay to MPLS migration for Enterprise Project involving US Postal Services, Sears, Cardinal Health Insurance.
  • Responsible for the site installation of dedicated wide area internet and data connections Confidential various speeds from Confidential & Confidential network to various customer locations.
  • Knowledge of IP and Data Routing Technology and Policies - Network design, - Routing, - IP Subnetting - TCP/IP protocol, (BGP, OSFP, RIP, MPLS, and EIGRP) - Security: NAT Configuration, Proxy Server, and Firewalls. - Data communications: OCX, T3, fractional T3, T1's and fractional T1, DSL, ATM, Frame Relay, and Voice Over-IP. - Hardware: Routers, CSU/DSU, bridges, multiplexers, servers and switches configuration.
  • Responsible for the site design, router configuration, database integrity, as well as customer application testing, plus technical data validation, equipment list, IP addressing, technical evaluation, technical troubleshooting, problem solving and application test and turn-up of the customer's LAN applications.

Tech Support Engineer

Confidential, Arlington Hts, IL

Responsibilities:

  • Supporting business customers on mid-range Routers and Switches issues. Carrier coordination, testing, verification and monitoring of Data circuits.
  • Working experience with network topologies such as: ISDN, Frame Relay, T1, T3, DS3, ATM, OC-3 (Sonet). Experience with different protocols such as: TCP/IP, ICMP, UDP, SNMP, SMTP, BGP, and OSPF. Familiar with network monitoring tools and ticketing systems such as Remedy, WFA tools, Netcool, Naviscore, EBTA, HP Openview and CiscoWorks.
  • Single point of contact for dedicated customers seeking technical assistance.
  • Proactively monitor customer’s connections utilizing sophisticated network monitoring tools. Provides initial fault isolation, proactive maintenance, status of data circuits, and monitoring of customer network equipment.
  • Ensure problems are satisfactorily resolved in a timely manner with focus on providing a high level of support for all customers.

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