SUMMARY:

• Operations/Administration/Technical/Network Services on Enterprise IT Platforms
• Operations Lead/Technical/Network Services/Administration/Supervision. Manual/Automated operations for Enterprise Mainframe/Distributed systems.
• Cross Platform/Multi Image/Sysplex management/problem determination/recovery. zOS/MVS/zVM/TPF/zTPF/AS400/i5OS/UNIX/IFL/LINUX/JES2/JES3 system operations. IMS/CICS/DB2/WEBSPHERE MQ transaction system software coverage/maintenance/administration.AS400 - i5/OS OPNAV/ROBOT system operations; CAI/HP AOC/Openview/TWS/BMC/ASG/Unicenter systems support;JCL manual/auto scheduling; Outage/ABEND resolution. Data storage, library,archiving, backup/recovery and dataset maintenance utilizing TSO/ISPF/SDSF/VSAM/DFSMS/LEGATO/BRMS facilities.
• IP/SNA/VTAM/APPN network operations involving CCL/COMM SERVERs; Problem/Error recovery for networks/domains/nodes in SNA/APPC/APPN/TCP/IP formats.
• System monitoring/targeting/resolution for network facilities and OSI Model Layers; IP network addressing; TCP communications protocols( OSI/SNA/SAA/NFS/FTP/SNMP/TCP/IP) environments.
• System management/reporting applications: BPM/TEP/NMDP/NNM/Foglight
• TIVOLI NETVIEW/OMEGAMONto navigate/test/evaluate/expedite data/traffic/objects.
• SYSMOD/DR procedures/migrations for Sysplex/Netplex OpenSystems object/peripheries for various platforms/configurations leveraging ITIL standards/practices.
• Technical support/troubleshooting and recovery upgrades for Gateways/Bridges/Routers/Hubs.
• WEBSPHERE/AIX/UNIX/HPUX/LINUX/Wintel/SUN server operations administration/supervision.
• Windows Server Platforms/AIX/UNIX/WEBSPHERE/SUN/RS6000 support.
• HP-SIM/MS-SCOM/Tivoli/SAP/OVO/IFL/Linux SUSe/REDHAT support.

PROFESSIONAL EXPERIENCE:

Confidential

MAINFRAME OPERATIONS SUPERVISOR / Computer Associate

• Operations and Lead/primary support for daily production/network issues. Responsible for running day-to-day operations in the absence of the IT Manager, ensuring the 24x7 availability of all systems in the NOC/Data Center. zOS/zVM/LINUX/IFL/AIX coverage/maintenance/administration. HMC/LPAR/HCD operations/ configs; JES2/LINUX subsystems; i/p/x Series operations. Technical support/troubleshooting for enterprise system initializations, operations, SNA/TCP/IP communications and network support; event, online and batch monitoring for leveraged systems.
• Operation/Administration of zOS/zVM/LINUX/IFL Distributed cross platform systems to assure maximum productivity in the generation and maintenance of automated data information. Assistance in the analysis and troubleshooting of problem areas by documenting incidents, monitoring system performance level. Optimized utilization of operating systems as required by production and testing schedules. Directed activities of computer operators to ensure accurate response to job stream requirements and schedules.

Confidential

OPERATIONS SPECIALIST / ProcOps Analyst

• Administration of NOC Command Center Operations/Technical/Network environment, providing information/support necessary for resolution and/or reporting/alerting problems/outages to the appropriate area, documenting/ticketing issues and outages, gathering information concerning computer problems and escalating according to procedures and SLAs.
• CA/Unicenter /BMC support; job(CA7/11/CONTROL-M/JTRAC)scheduling. Identify/Report system and network malfunctions and initiate corrective action to maintain throughput; operation of Sysplex (including system, server and network activity displays), TSO/CLIST generation/modification; (NETVIEW/MAINVIEW/OPC/OMEGAMON/TWS/TEP/WLM/HP Openview/BMC products/ASG/ Unicenter AutoSys/Automation Point) by means of system/application control support facilities. Windows/Wintel/Websphere/AIX/UNIX/Mainframe access support/monitoring/administration.
• Administration of the TWS scheduling software package utilizing Tivoli Enterprise Portal,Job Scheduling Console, and TWS/SA/OPC batch operations/production support procedures; provided training/documentation to operators on JCL techniques and protocols/procedures; provided technical expertise and JCL support; responded to hardware and software problems, leveraged with client/applications/programming resources to identify/correct/address job ABENDS and program outages, system failures and storage problems. Assists Tech Services and Network Analysts in complex technical problems within and throughout the Sysplex. Monitor job flow/system performance using appropriate software tools; identify and address possible performance issues, recognize/report deviation from standard, initiate appropriate and necessary action within ITIL methodologies. Data storage, library, backup/recovery and data set maintenance. Maintain JCL streams and schedules; Operation of TWS Application Suite (including system, server and network activity displays).
• Development/Deployment of Disaster Recovery/Migration projects for targeted systems.
• SYSMOD/SOW/HMC/HCD procedures/promotes for modifications/changes for Enterprise system platforms/configurations.
• AS400/OPNAV/ROBOT iSeries management/problem recovery/technical support/troubleshooting.
• I5/OS/AIX/HPUX operations/User support/Help Desk/AS400 operations/problem recovery for servers/networks/domains/nodes; SNA/APPN/TCPIP network operations involving CCP/COMM/CISCO servers/routers;DB2/WEBSPHERE transaction systems supervision for user networks; error targeting/resolution for DTE/DCE hardware, comm facilities and online systems in TCP/IP environments.
• Technical support to computer operators. Performed instruction in scheduling, monitoring and operations of multiple computer systems.

.