SUMMARY:

• Fulfill a position to utilize my computer networking knowledge with an organization that offers hands - on experiences and professional growth.
• Maintain sub domain of large worldwide enterprise environment. Manage Clustered server farm, Windows Servers, SQL, XenServers, Windows WS, Exchange, and IIS. Set local domain machine, user group polices and configure GPOs, Exchange, and computer accounts in AD.
• Configure/Maintain DNS, KMS, CA and DHCP. Perform system Storage/Backups and recoveries.
• Remotely manage servers/workstations and provide user desktop support. Have Working knowledge of Linux and Mac OS through various client needs. Also minimum exposure to Apache Tomcat.
• Have working knowledge of computer hardware operations and hands-on server and workstation hardware experience.
• Knowledge of major storage arrays, server brands, blades, models, and options. Utilized this knowledge to identify and diagnose problems with various hardware components; removed and/or replaced them as appropriate. Experience configuring server cabinets, site installation and cabling.
• Have working experience building, upgrading, and decommissioning server cabinets according to customer and manufacturer specifications.
• Update LAN Configurations in Excel and floor plans using Microsoft Visio.
• School training and work experience in Word, Excel, PowerPoint, Project, Outlook, SQL, and Access through creations of slide shows, spread sheets, and data bases for multiple projects.

WORK HISTORY:

Confidential

MS System Engineer/Architect

Responsibilities:

• Manage Virtual environments on Multiple platforms through the use of Nutanix, Hyper-V Manager, XenCenter, VMM, Machine Creation Service (MCS), Provisioning Service Console (PVS), and Citrix Studio
• Install and Configure / HP Blade Enclosures and Blades, HP G6 servers and up, Most Dell servers, Knowledge of HPSUM and Dell update services.
• Install and Configure / XenServer6.5-7.0 / XenApp and XenDesktop 7.8 - 7.9 / Provisioning Service 7.8 -7.9 (All things Citrix) also NetScaler 11.1 VPX. Hope to become Citrix Certified. Hyper-V on SVR 2012 R2 with VMM Environment. IAAS Azure lab environment with Equallogic SAN
• Windows 7 to 10 (Desktops) / Server 2008 to Windows Server 2012 R2 / SQL 2008 to 2016 / PowerShell 4.0 with Modules for Exchange, VM, and basic
• Perform server maintenance Enterprise Networks. Mitigate servers to ensure servers are STIGed and current with all updates. Assist in evaluating, testing, and documenting current network topology to determine hardware and software needs.
• Install and configure McAfee EPO 5.3, and WSUS
• Preform on-site and remote technical support to clients accessing COTS, GOTS and Custom Built applications.
• Coordinate escalation of Service Manager Console tickets to other groups, management or Government when assistance is needed.

Confidential

System Engineer

Responsibilities:

• Perform server maintenance over 7 Enterprise Networks. Mitigate servers to ensure servers are STIGed and current with all updates. Assist in evaluating, testing, and documenting current network topology to determine hardware and software needs.
• Management of Network assets updates and patches through the use of tools such as McAfee EPO, WSUS, and BigFix
• Preform on-site and remote technical support to clients accessing COTS, GOTS and Custom Built applications.
• Manage 3 Virtual environments on 2 platforms through the use of Hyper-V Manager, XenCenter, VMM, Provisioning Service Console, and Citrix Studio
• Coordinate escalation of Service Manager Console tickets to other groups, management or Government when assistance is needed.
• Install and Configure HP Blade Enclosures and Blades
• Install and Configure XenServer6.5 / XenApp and XenDesktop 7.8 / Provisioning Service 7.8 (All things Citrix) Hope to become Citrix Certified by the right company.
• Windows 7 to 10 (Desktops) / Server 2008 to Windows Server 2012 R2
• Management of RSA servers and Tokens for Authentication

Confidential

Application Administrator

Responsibilities:

• Perform server maintenance over client application, database, and web servers. Mitigate servers to ensure servers are STIGed per DISA requirements using Gold Disk and Retna scans. Assist in evaluating, testing, and documenting current network topology to determine hardware and software needs.
• Preform on-site and remote technical support to clients accessing COTS, GOTS and Custom Built applications.
• Monitored network utilization and costs to assist customer in future voice /data network requirements and decisions
• Coordinate escalation of Remedy tickets to other groups, management or Government when assistance is needed.
• Developed procedures and policies to assist in functioning more efficiently.
• Assist customers and technicians to trouble-shoot user issues.

Confidential

Senior Customer Service Administrator

Responsibilities:

• Direct support of 13 servers, multiple domains and 15 sites in 13 different countries all in the Middle East and parts of Europe; also help support Sites in the Far East and Europe
• Maintain good working relationship with the inner workings of the Embassies and Consulates. Support multiple agencies requiring access or use of customers Network
• Manage, create and move users accounts, and permissions in region of responsibility
• Support, create accounts, provision and monitor all Blackberries, Android, and iOs devices from Blackberry Exec Server console or AirWatch MDM
• Monitor and maintain all backups for my region of responsibility using Backup Exec 12.5 and Microsoft Service Center 2012 R2 DPM
• Setup and support secured internet accesses in Embassies and Consulates in region of responsibility.
• Transfer large amounts of secure data to and from region, through the use of scripts; in support of international case building, due to customer’s bandwidth restriction
• Provide computer support for security teams requiring access for VIP visits to the region
• Travel to all sites as needed for onsite support, system upgrades, or trouble shoot Network issues to include combat zones
• Perform basic analysis of voice/data network needs and contribute to the design, integration, and installation of customer networks for new sites or site moves in the region
• Provide weekly Status Reports for region of responsibility every Friday of the week

Confidential

Systems Network Administrator

Responsibilities:

• Direct support of 26 servers on a domain and an additional 7 in a cluster environment in the Florida region to include Bahamas.
• Managed, created and moved over one thousand user’s accounts, and permissions.
• Supported, Provisioned and monitored all Blackberries in the Florida region including Bahamas.
• Maintained and supported internet access for the Florida region and Bahamas.
• Supported external systems at customer sites including building, troubleshooting, and training customers
• Setup and configured end user work stations
• Performed file and print migration support to end users at customer sites
• Rebuild replacement network server racks, according to site configuration documents
• Traveled to customer sites to install equipment
• Modified site floor plans, manuals as necessary for each customer site