SUMMARY:

• Dynamic and results oriented full life cycle professional with commitment to client service and a creative implementation plan.
• Over seven years of exemplary leadership in technical support, software implementation, customer support and employee training. Notable success supporting a broad range of corporate initiatives while participating in planning, analysis, and implementation of solutions in support of business objectives.
• Broad skills in organization and scheduling that excels as an integral member of a collaborative team, actively contributing to quality assurance targets and other operational objectives.
• Experience in coordinating tasks of numerous internal divisions and external agencies to ensure rapid, accurate delivery of equipment, materials and resources.

AREAS OF EXPERTISE:

• Software Support: Working knowledge of computer systems analysis and programming techniques and procedures, including consulting with users to determine software system functional specifications . Experience in design, development, coding, testing, debugging, and modification of programs based on user design specifications .
• Customer Relations Management: Advanced interpersonal and business communication skills with a remarkable ability to establish and maintain long - term customer relationships. Track record in building trust and respect of clients by consistently meeting and exceeding expectations through initiatives that promote efficiency, and organizational effectiveness.

TECHNICAL SKILLS:

• Application Support
• Java scripting
• Unix Shell scripting
• Sql basic
• Remedy and Maximo Ticketing Systems
• EDGE - Mortgage Application
• Mortgage application Calyx Support
• STATUS Mart - Proceeding Application
• AS400 - Programming application for verifying status quo
• ORION - Networking app
• NET VIEW - Networking app
• FRAME RELAY - Bandwidth transmission application
• CISCO Juniper - Verify and troubleshoot network systems
• Big brother
• What up Professional
• Net Cool Live-link
• Identity And Access Control
• IBM Tivoli Tool and console
• McAfee Vulnerability Manager
• Maximo and netcool integrated

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Application Support Analyst

• Supported In house End users in access control in Oracle database applications using Tivoli Identity Manager. Interfaced with application DBAs globally to maintain communications between their database and the Tivoli Identity Manager Application
• Delegated password authentication approval, restore security roles on user groups and account history to view sponsored accounts as well as to communicate CSPIDM administrators group
• Supported tools in administration support on technologies in authentication, authorization and access control domain such as CA Control Minder (eTrust Access Control), RSA Authentication Manager, and Tivoli Access Manager
• Worked with application teams, developers and other SMEs to ensure Information Security tools & services under administrator’s purview are installed, configured and compliant in a standard manner
• Worked together with other teams during on-boarding of applications requiring authentication, authorization and access control services. Extensive knowledge in Active Directory
• Created logical separations of duties for users in the environment and provision & de-provision users within the Tool

Confidential, Dallas, TX

Technical Support II

• Used remote software tolls to assist System Integration and to create a real time Scan configuration and real time scan problems including all issues starting with software and hardware
• Performed advanced network trouble shooting including VPN and access granting and provision in access of Applications.
• Connected end user to network printers and Wi-Fi Network WAN-LAN Network as well as configured and installed using remote access and log with to end user computers if needed particularly on windows 7- 8, Vista and XP
• Strong knowledge in Active directory for creating new users and resetting password as well as Microsoft office suite.
• Provided technical assistance to local and remote end users in response to requests and problem calls using remote assistance VMware tools.
• Installed and maintained Windows server operating systems/applications and its related components.

Confidential, Dallas, TX

IT Networking Monitoring

• Improved visualization integration across network management, configuration, and compliance management, enabling key operational workflows that drive strong integrated workflows Confidential the visualization layer across event
• Used Net Cool system application to monitor network monitoring event checksum error and trouble shoot problems
• Patched server as needed as well as checked functionality of server applications and configured after reboot
• Worked on 802.1x security authentication for wireless networks, managed a client end user which required authentication acting as proxy for the end users and restricting the end user's communications with the authentication server
• Oversaw Monitor-Network-Alert for error check and load balancing. Managed nodes on WAN/LAN network
• Extended integration with Tivoli and third-party software
• Maximo Ticketing system to Communicate create and close request or escalate ticket while working on issues.
• Extending the user interface for directory objects, managing users, managing groups, tracking changes, services logon Accounts, Mutual Authentication using Kerberos.

Confidential, Dallas, TX

Data Security Analyst II

• Assisted in development, testing, and implementation of security plans, products, and control techniques. Used Management Enterprise Control software tools to coordinate and report data security incidents
• Provided technical support for risk assessments; monitored production system logs for unauthorized transactions. Executed security controls to prevent hackers from infiltrating company information or jeopardizing e-commerce
• Performed security risk assessments and disaster recovery/business continuity planning. Administered policies to control systems’ access and maintain firewall. Assisted in development, testing, and implementation of security plans that resulted in more robust/smarter software Company investment
• Used Net Flow Traffic Analyze to identify network traffic and Cacti to monitor metric graph on server power supply
• Applied Nagios System tools to monitor network, and NeDI tools to locate stolen or lost devices. Multitasked with Midrange and Mainframe access provisioning and security systems to identify, analyze and address issues
• Broad skills in backup system of disaster recovery drills, including information security principles, e.g. access control

Confidential, Dallas, TX

Application Support II

• Supported the point system which included maintaining over 3000 lenders and service providers that allows member organization to exchange data easily
• Configured and installed the calyx software in servers and personal computers including network servers while configuring printers to the network traffic and maintain the network computers
• Maintain, diagnose, and trouble shoot network computers on how best they managed while installing the software platform on the system.
• Installed and maintained Windows server operating systems/applications and its related components
• Provided technical assistance to local and remote end users in response to requests and problem calls

Confidential, Dallas, TX

Technical Support Specialist

• Responded to inquiries and requests for assistance with the organization's computer systems by identifying problems and providing consultation to assist users
• Took responsibility for problem resolution and escalation including problem resolution on database
• Monitored network traffic and detected fault to maintain system integrity for maintaining flawless network traffic
• Worked on various rate sheets from different clients that needed updating using VB-6
• Set up new users and resolved basic issue including educating users on how to use proprietary Lender Online site