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System Engineer, Windows 10 Migration Specialist Resume

Richmond, VA

SUMMARY:

  • CompTIA A+ and Security + Certified Professional System Engineer with an extensive experience in installing, configuring, maintaining, and troubleshooting personal computers, Cloud based Platforms, Windows networks and operating systems, file servers, network cabling, and other related equipment, devices and systems.
  • Hands on experience in Engineering and troubleshooting Windows Client & Server OS Deployment techniques using SCCM and deploying operating system images via Clonezilla, PXE Boot, and Windows MDT.
  • Proven experience in developing, testing desktop and laptop images for customer’s enterprise, consistent with best practices and assisting with the customization of .MSI files and Script configurations
  • Extensive knowledge of ITIL processes
  • Highly skilled in providing technical support for the integration of requirements, design, and technology.
  • Strong experience in designing and preparing Automated Software Packages for enterprise wide deployments and managing host security, file permissions, file system integrity, and user accounts via Active Directory.
  • Responsible for the accurate documentation of issues found during verifications and worked tickets and utilizing a wide variety of ticketing systems
  • Experience utilizing Powershell to automate various tasks and procedures.
  • In depth knowledge of server environments including configuration, installation, and administration of applications.

TECHNICAL SKILLS:

Network Administration: Cisco Meraki Routers/Switches, Wireless Access Points, TCP/IP, VPN, DHCP, DNS, SNMP, SMTP, VOIP

Operating Systems, Servers and Virtualization: Windows Servers (2008 R2, 2012 R2, and 2016); Windows OS (7, 8, and 10); Citrix, MS Exchange, EXSi, VMware, MS Azure, Mac OS

Technical Support: Troubleshooting Hardware (desktop computers, laptops, and peripherals), Software (Microsoft OS, Exchange, Office, virus protection, PKI/CAC) in an Enterprise environment, DHCP, DNS, file storage, print servers, LAN/WAN network troubleshooting (VPN, Cisco)

Ticketing Systems: Nagios, Quickbase, Service now, Connectwise, Service Desk, IT Glue

Backup Solutions: Storage Craft, Barracuda, SAN

Image Deployment: Clonezilla, PXE Boot, SCCM

Scripting: PowerShell, Command - line

Enterprise Software Administration: MS Office/Outlook (2010, 2013, and 2016); Citrix, (GPO), (LPO), LDAP, MS Exchange; Active Directory, Office 365, SharePoint, Skype for business

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA

System Engineer, Windows 10 Migration Specialist

  • Effectively communicated both orally and in writing to technical and non-technical audiences at all levels within the organization
  • Conducted meetings with upper management and high-level executives in accordance to Windows 10 migration scheduling and white glove.
  • Reviewed, developed, and procedural documentation.
  • Responsible for creating software data profiles for various departments to help ensure smooth migrations.
  • Developed and conducted effective presentations for department managers prior to migration.
  • Administered and troubleshot Office 365 and SharePoint
  • Created custom Windows 10 images and software packages for various departments prior to production and/ or roll out via KACE
  • Assisted with the administration of SAN environment.
  • Created scripts utilizing both the command line and/or Powershell to effectively, automate various tasks.
  • Deployed operating system images via windows MDT
  • Served as technical support for departments after migrations were complete.
  • Performed miscellaneous job-related duties as assigned.

Confidential, Norfolk, VA

Junior System Engineer

  • Analyzed system requirements and performs design and development activities.
  • Provided technical support for the integration of requirements, design, and technology.
  • Monitored and managed the performance of the individual system elements and its related services.
  • Integrated with NOC operations support system troubleshooting and analyzed impact of outages and initiates responses via Solar Winds.
  • Supported and maintained virtual environments via VMware 6. (Troubleshooting, fail over/ migrations, application support and patching)
  • Utilized PowerShell Script to automate various tasks and procedures.
  • Supported, maintained, and troubleshot SAN environment.
  • Supported the network infrastructure including routers, switches, VPN and firewalls.
  • Troubleshoots network outages and network performance.
  • Worked directly with high-level executives to ensure objectives were met.
  • Engineered and troubleshot Windows Client & Server OS Deployment techniques using SCCM.
  • Provided software and firmware system upgrades for various platforms.
  • Provided maintenance for internal applications, feature requests, creating information storage.
  • Formulated, developed, and implemented integrated network architecture for companies' computer systems.
  • Performed miscellaneous job-related duties as assigned.
  • Managed O365 and SharePoint accounts and troubleshot associated software.
  • Assisted with the customization of .MSI files and Script configurations.
  • Responsible for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility.
  • Performed system configurations (such as configuring Ethernet addresses, configured disks in arrays, loaded kernels, etc.), loaded application software such as databases and middleware applications.

Confidential, Virginia Beach, VA

Systems Administrator/ Remote Help Desk Engineer

  • Provided help desk support to hundreds of local and remote users.
  • Installed, configured and maintained personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems.
  • Maintained the network infrastructure including routers, switches, VPN and firewalls.
  • Served as the liaison between entity owners and our company
  • Troubleshot network outages and network performance.
  • Developed and tested desktop and laptop images for customer’s enterprise, consistent with best practices.
  • Deployed VMs and Servers, both virtual and physical.
  • Supported, maintained, and troubleshot both SAN and NAS environments
  • Supported VMs and Virtual Servers via VMware 6 and Windows Azure. (Troubleshooting, fail over/ migrations, application support and patching)
  • Restored files from Storage Craft and Barracuda backup solutions when requested by end users.
  • Designed and Prepared Automated Software Packages for enterprise wide deployments.
  • Managed host security, file permissions, file system integrity, and user accounts via Active Directory.
  • Assisted with administration and management of anti-virus and malware software systems.
  • Created, managed and administered Exchange, Gmail, and Office 365 email accounts.
  • Assisted with administration and management of remote access facilities and support of external users.
  • Interacted with outside system vendors to facilitate hardware and software upgrades and resolved system and end user issues.
  • Integrated with NOC operations support system troubleshooting and analyzed impact of outages and initiates responses via Solar Winds
  • Deployed operating system images via Clonezilla (PXE), and SCCM.
  • Participated in new systems roll-outs and projects.

Confidential, Virginia Beach, VA

Technical Services Technician / Sentara MAC

  • Performed, installations, configurations and troubleshooting of personal computers and peripherals
  • Utilized PXE Boot to image new machines.
  • Administered and managed Share Point and O365
  • Performed installation and troubleshooting of HP and Zebra printers both networked and local
  • Performed Data back-ups and migrations with windows Easy transfer and USMT.
  • Responsible for coordinating deliveries and installations of personal computers and peripherals with customers
  • Traveled regularly to sites throughout our coverage area of Hampton Roads.
  • Performed overnight hours Technical Support
  • Deployed enterprise software using SCCM
  • Regularly worked in Enterprise Network Settings
  • Worked directly with high-level executives to ensure quality of service.
  • Assisted with the design and architect for custom builds and enterprise deployments.
  • Responsible for accurate data entry of service tickets worked.
  • Utilized Quickbase; Remote Tech; and Service Now to manage tasks and inventory
  • Regularly worked with end-users to perform daily job functions.
  • Used customer-service oriented techniques to determine and resolve problems.

Confidential, Virginia Beach, VA

Intern Help Desk - Tier 1

  • Provided remote support for Via-Rail stations and trains
  • Performed daily site verifications of Via-Rail Stations
  • Created and managed Via-Rail employee user accounts via Active Directory
  • Responsible for the accurate documentation of issues found during verifications and worked tickets
  • Utilized Nagios to manage alerts and tickets

Confidential, Virginia Beach, VA

Technical Support - Tier 1

  • Provided tier 1 support for Confidential Franchisees.
  • Assisted with the imaging of Confidential Franchisee PC’s.
  • Regularly performed data Migrations of Franchisee PC’s.
  • Troubleshot PCs, Laptops, and HP Printer hardware and software.
  • Created and Managed Franchisee accounts via AD, and MS Exchange.
  • Performed patching of Franchisee desktops and laptops.
  • Utilized Service Desk to document issues worked.
  • Assisted with deploying software packages via SCCM.
  • Reviewed and created documentation for SOPs and knowledge base.
  • Utilized Cisco WebEx to service customers remotely.

Confidential, Norfolk, VA

IT Consultant- Telecom/ Infrastructure

  • Troubleshot VOIP and telephone lines.
  • Utilized AutoCAD to create various diagrams.
  • Configured, delivered and installed Avaya VOIP phones throughout Old Dominion’s Campus.
  • Managed VIOP accounts via Cisco Call Manager.
  • Configured and delivered Android and Apple mobile phones to ODU employees.
  • Installed and Configured WAPs for campus new dormitories.
  • Assisted in the management of WAN/LAN networks throughout campus dormitories.
  • Provided tier 1 support and maintenance of dormitory computer lab PCs and peripherals.
  • Performed Data Migrations of PCs, Laptops and smart devices.
  • Utilized Clonezilla and PXE to assist with image deployment of PCs and Laptops.

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