PROFESSIONAL SUMMARY:

• Over 9+ years of IT experience in Infrastructure Administration and support of multi platform Operating System environments with an understanding and experience of operating systems include troubleshooting and maintenance
• Extensive experience in design and installation of Microsoft System Configuration Manager
• Expertise in deployment, administration, troubleshooting Systems Management Server and System Center configuration Manager (SCCM R2 / R3) and MDOP 2010 / APP - V 5.
• Upgrades of SCCM 2007 to SCCM 2012 with Endpoint Protection
• Migration of SCCM 2007 packages to SCCM 2012 environment using migration tools
• Experience with OSD and MDT within SCCM as well as MDT stand-alone deployments
• Architectural exposure on Windows Operating Systems & Debugging Full, kernel and application dumps
• In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues.
• Expertise in Maintaining VMWARE ESX 3.5 Environment and Hyper-V.
• Successfully worked on the design and deployment of mid to large scale SCCM infrastructures.
• Working knowledge of Citrix and Terminal services Environment.
• Expertise in Design and administration of Web servers (IIS 6/5)
• Expertise in Packaging applications with Wise/Admin Studio and Virtualizing applications using APP-V and Thin APP.
• Design and implement test and QA plans
• Strong Experience in Mobile Device Management, Active Direcotry, Operating Systems.
• Strong experience with SCCM integrations
• Strong Experience in Analyzing, designing, and Implementing solutions across the infrastructure.
• Good understanding of Application Virtualization and Virtual Bubbles.
• Knowledge on deployment tools SMS 2003, SCCM 2007, SCCM 2012 and Current Branch.
• Utilized SCCM 2012 to deploy packages for QA testing, UAT and finally to End-Users.
• Using SCCM Configuration Manager created complex query based user and computer Collections, Packages and Advertisements for Software packages
• Worked with SCCM 2012 to create reports for Software and Hardware inventories.
• Experience with APP-V sequencer tool. Converting all legacy applications into Virtual applications. Streamed applications to Desktops through SCCM 2007and SCCM 2012
• Experience with VDI, VMware and Hyper-V Work Stations.
• Proficient in using/creating Transforms (MST), Patches (MSP) and Merge Modules (MSM) for use with MSI’s.
• Strong experience in scripting. Extensively used VBScripts, Power Shell and Batch Scripts.
• Managed upgrades, updates and patches for the installers and products available.
• Experience in using Windows Installer SDK development tool ORCA for editing and validation purpose.
• Good understanding of Conflict resolution methods like Application Isolation, using Merge Modules and using Conflict Manager.
• Proficiency in maintenance, troubleshooting and upgrading of applications.
• Involved in creating work process flows and set standards and best practices for Windows 7 packaging and deployment.
• Involved in requirements gathering and preparing documentation to meet the SLA’s.
• Involved in 24x7 technical support with end-users to solve production ticket issues.
• Worked with the operations team and project teams that included migrations and production support for over 500 software packages and deploying to more than 30,000 machines.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong experience in Designing configuration and implementation of 1E Nomad, 1E shopping.

TECHNICAL SKILLS:

Operating Systems: Windows 7, Windows XP, MS-DOS

Packaging Tools: Wise Package Studio 7.0/8.0, Flexera InstallShield AdminStudio 9.0/9.5/10.0/12.0

Languages: VBScript, PowerShell Script, Batch Script

Management & Deployment Tools: SMS, SCCM 2007, SCCM 2012, SCCM Current Branch

Imaging tools: VDI, VMWare 6.0 /7.0/8.0/10.0, Hyper-V

Virtualization Tools: Microsoft App-V 4.5/5.0, VMWare Thinapp

PROFESSIONAL EXPERIENCE:

Confidential, Woonsocket, RI

SCCM Engineer

• Deploy and configuring new sites Servers and roles in SCCM current Branch
• Perform Software Packaging and distribution, Software Metering, Software and Hardware Inventory.
• Work with the operations team and project teams that included migrations and production support for over 500 software packages and deploying to more than 30,000 machines.
• Using SCCM Configuration Manager create complex query based user and computer Collections, Packages and Advertisements for Software packages.
• Create collection, advertisement, Configuration Manager Console, Package definition, Distribution points and Reporting.
• Maintenance, troubleshooting and upgrading of applications.
• Coordinating the release of patches/critical updates and service packs
• Effectively prioritize and execute tasks in a high-pressure environment.
• Assist end-users on troubleshooting and to resolve deployment related issues
• Troubleshooting client connectivity and package installation issues by analyzing SMS/SCCM logs.
• Design and deployment of mid to large scale SCCM infrastructures.
• Create Task Sequences to Deploy Patches for the Production Environment Using SCCM
• Document the silent installation procedure, deployment process and any related issues for every application.
• Consistently interact with the application owners and end users to identify, evaluate and fix the issues with applications as required and meet business requirements.
• Assist end-users on troubleshooting and to resolve deployment related issues

Responsibilities in MDM:

• Have been doing L2 and L3 activities in offshore in regards to Mobile Device Management (MDM) which included below activities. The platform used is SOTI.
• Complete support of iOS, Android and Windows devices with respective to enrolment/retirement/installation of applications/mail configurations
• Publishing .ipa files to all iOS devices.
• Creating certificates and profiles for all supported platforms.
• Creating packages to Android devices which include .apk files and configurations files.
• Publishing Android packages to android devices
• Maintaining compliance globally for all platform devices which are enrolled in to SOTI
• Compliance activities include running weekly script to identify non-compliance devices and later retiring them from MDM

End to end testing’s in ALM (Application Lifecycle Management):

• After back end infrastructure update, testing the scenarios in front end in MDM New hardware release testing for all platforms New OS release testing for all platforms Change in policies pushed by SOTI Application deployment and update
• Creating virtual groups based on AD groups
• Generating reports for all purposes like checking application installation status, number of users or devices per market/region/global, for compliance maintenance
• Creating content library folders for each market by deploying files to the set of users or markets.
• Creation and modifications of security groups by giving permission to the users for the MDM console access or device management in console for particular market.
• Monitoring the server status and whenever required informing SOTI on the issues by raising case with them.
• Worked on priority tickets like P2 and P3 and fixed efficiently

Confidential, Licolnshire, IL

SYSTEM ADMIN/SCCM CONSULTANT

Responsibilities:

• Operating system (Windows 7) deployments via SCCM 2012 as well as MDT
• Assist Client in planning for an Operating System upgrade and Service pack upgrade and perform hardware, OS and application installs.
• Setup USMT and configured XML files for Inclusions and exclusions of user data/profile migrations
• SCCM 2012 installations as well as 2007 to 2012 upgrade/migrations.
• Break/Fix for SCCM installations, both 2007 and 2012
• Using Microsoft Diagnostic tools to collect performance related data and analyzing them for issue and scope of improvement.
• Detailed design and implementation of SCCM 2007 to SCCM 2012
• Designed the project plan and detailed How-To for an upgrade to SCCM for global clients, Design and Implement an SCCM 2007 solutions
• Creating virtual groups based on AD groups
• Generating reports for all purposes like checking application installation status, number of users or devices per market/region/global, for compliance maintenance
• Creating content library folders for each market by deploying files to the set of users or markets.
• Creation and modifications of security groups by giving permission to the users for the MDM console access or device management in console for particular market.
• Monitoring the server status and whenever required informing SOTI on the issues by raising case with them.
• Worked on priority tickets like P2 and P3 and fixed efficiently

Environment: InstallShield Admin Studio 2013, SCCM 2012, Windows 7, Windows XP, App-V 5.0, Windows server 2003/2008 x86 & x64, VMware Workstation 10, VBScript, PowerShell Script, Wrapper, Microsoft Office 2013.

Confidential, Bartlesville, OK

SCCM ADMINISTRATOR

Responsibilities:

• Assist with creation and maintenance of Strategic plan for the infrastructure area, and ensure adherence to plan for all midrange infrastructure efforts.
• SCCM 2012 installations as well as 2007 to 2012 upgrade/migrations.
• Break/Fix for SCCM installations, both 2007 and 2012
• Using Microsoft Diagnostic tools to collect performance related data and analyzing them for issue and scope of improvement.
• Detailed design and implementation of SCCM 2007 to SCCM 2012.
• Designed the project plan and detailed How-To for an upgrade to SCCM for global clients, Design and Implement an SCCM solution.
• Assist in planning for an Operating System upgrade and Service pack upgrade and perform hardware, OS and application installs.
• Troubleshooting client connectivity and package installation issues by analyzing SMS/SCCM logs.
• Monitor ongoing performance of systems and recommend updates or modifications according to business needs.
• Designed and implemented Maintenance Windows for Software Distribution (roll outs) and Software updates.

Environment: InstallShield Admin Studio 10.0, SCCM 2012, App-V 4.5, Windows 7, Windows 8, VMware Workstation 8, Virtual Desktop Infrastructure (VDI), VBScripts, PowerShell, Wrapper, ProcMon, RegMon, FileMon, Microsoft Office 2013.

Confidential, NYC, NY

SCCM ADMINISTRATOR

Responsibilities:

• Imaged and upgraded XP to windows 7 using Microsoft Deployment Toolkit (MDT).
• Helped create Microsoft Windows installer packages using Flexera AdminStudio.
• Utilizing Wise Package Studio 8 and VBScript to repackage third party business applications and legacy applications for the new Microsoft Active Directory Environment.
• Working with Windows Server Administrator to maintain Active Directory and Group Policies.
• Setting up the SCCM environment from scratch.
• Analyzed SCCM log files, Managed patch testing and maintenance activities.
• Updated existing MSI packages, modified the MSI/MST using a combination of Adminstudio and VB scripting and validated them.
• Partnered with Tier II and Tier III support peers based in US and India to resolve complex problems that required escalation. Provided detailed descriptions of issues in trouble ticket system and followed up diligently to ensure swift resolutions.

Environment: Windows 7, Windows XP, Install Shield Admin studio 9.5, SCCM 2007, Orca, VBscript, Microsoft Office 2010.

Confidential, Houston, TX

APPLICATION PACKAGER AND SCCM ENGINEER

Responsibilities:

• Worked on transitions from AMEX existing IBM Tivoli to MS SCCM2007 environment.
• The challenges included packaging/repackaging and deployment the existing in-house and third-party applications used by AMEX remotely using Install shield and various authoring tools.
• Worked on Enterprise level Complex Applications Using Admin Studio to Run perfectly on Windows 7 (32-bit & 64-bit) and Windows XP Environments.
• Worked In App Sense To Over Come the Permission Issues with Elevated User Rights.
• Worked on Microsoft Compatibility Tool Kit (ACT 5.6) and Applied Shims To Make Applications Compatible For Windows 7.
• Supported Windows 7 Desktop Team for Production Issues During the Migration.
• Converted the MSI files to Tivoli deployment files and published to the production.
• Created Endpoints, Distributing monitors, Tivoli Enterprise Console (TEC), Tivoli Software Distribution and deployed the packages in TOD (Tivoli on Demand). Report generation by using Tivoli.
• Created with Windows XP and Windows 7 RDP Sessions for UAT, System Testing and Deployed Applications Using SCCM 2007 For Integration Testing.

Environment: InstallShield AdminStudio 9.5, Wise Package Studio 8.0, Windows 7, Windows XP, SCCM 2007, Filemon, Regmon, VMWare Workstation 7.1.4, Orca, VB Script, Wise Script

Confidential

Application Packager

Responsibilities:

• Documented the entire application packaging process, Request and Release process, Packaging process, Testing, Certification and Distribution Process.
• Created MSI packages and Transforms using InstallShield AdminStudio 9.0 and and Wise Package Studio 8.0
• Used VBscript for developing Custom Actions.
• Created transforms (.MST) with Tuner and Developer to run with the original vendor Windows Installer setup package (.MSI) during deployment to add data and to allow future patching and updating.
• Created Custom Actions using VBScript and Install Script for adding additional functionality to the MSIs.
• Used tool utilities like Filemon and Regmon to resolve the issues with MSI packages.
• Installed OS, patches and security policies through SMS Admin Tool.
• Used SMS deployment tool to distribute MSI software installs onto user’s machines.

Environment: InstallShield AdminStudio 9.0, Wise Package Studio 8.0, Windows XP, Windows 7, Orca, SMS, Filemon, Regmon, VMWare Workstation 6.0

Confidential

Desktop Engineer

Responsibilities:

• Involved in gathering requirements and preparing documentation for packaging the applications.
• Provided technical standards for application development, Windows Desktop build performance and security configuration.
• Implemented the standards as per the best practices.
• Reimaged all the lab machines and involved in keeping the desktop environment stable and standard.
• Worked on analyzing the data related to Windows Desktop OS and application performance.
• Worked on various applications to build MSI packages according to the package requirements using InstallShield Admin Studio 5.5.

Environment: VB Script, Filemon, Regmon, Windows 98/2000/XP, InstallShield Admin Studio 5.5