Network Engineer Associate Resume Reston, VA - Hire IT People

SUMMARY:

Confidential is a highly motivated individual with an extensive technical knowledge. He has great experience developing relationships with clients and is a self - starter who excels in a team environment. He is looking for the opportunity to take on new responsibilities and is willing to face new challenges.

TECHNICAL SKILLS:

Experience with Windows XP, Vista, 7, 8 and 10 & Windows Server 2008 & 2012 R2
Computer infrastructure and hardware; building computers and setting up O.S.

PROFESSIONAL EXPERIENCE:

Network Engineer Associate

Confidential, Reston, VA

Configured, maintained, and troubleshoot Cisco routers, switches, and wireless access points.
Configured Radius network policy for Cisco equipment and Talari authentication.
Monitor entire network infrastructure utilizing Orion Solarwinds Network Performance Monitor(NPM) and Server & Application Performance Monitor(SAM); update and manage Solarwind’s alerting system.
Lead, plan, design, and implemented an Orion Solarwinds monitoring system on all remote site circuits; provided documentation for Site Engineers to troubleshoot remote site circuit issues; the plan lead to remote sites having better performance and also keep track of which remote site circuit is active.
Work closely with Procurement Team on inventory of network equipment; assisting Procurement Team on RMA defective Cisco equipment and Talari equipment.
Worked closely with Site Moves and Changes(SMAC) team to stand up remote sites turn ups; provided technical support for Site Engineers to stand up network refresh of remote sites.
Create and update current network and system operations documentations and distributed to local personnel for future reference.
Create DHCP scopes for remote site and work in DNS to create DNS redirects of internal and external IPs.
Manage remote site server and configure DRACs of remote site server to ensure out of band management

Help Desk Specialist

Confidential, Reston, VA

Provided technical support for Confidential ., servicing over 4,000 members.
Troubleshoot, diagnosed, resolve hardware and software technical issues.
Provided excellent customer service and educate customers on simple solutions to decrease call volume of future incoming calls
Utilized Active Directory to create new users, manage user’s account access and distribution groups.
Worked on change orders and made sure all changes orders are completed within SLA.
Resolve incidents within SLA timeframe and follow up outstanding incidents.
Experience with Cisco VPN Client, Dell Sonic Walls, McAfee Endpoint Encryption, Proofpoint Email Encryption, and CA Software Delivery and Ticketing System.

Help Desk Analyst

Confidential, Alexandria, VA

Provided support for the United States Patent and Trademark Office as an OCIO Service Desk Analyst; servicing an enterprise environment with over 15,000 members.
Troubleshoot LAN, WAN, and VPN connectivity incidents.
Experience with RSA Secure Manager, DOS command prompts, and Remedy 7.6 ticketing system.
Utilized Active Roles(Active Directory) to modify user accounts.
Recover user missing files using EMC Avamar software.
Used remote computer control technologies via PCAnywhere, Microsoft System Center 2012 R2
Configuration Manager(SCCM), Lync, and Junos Pulse Collaboration. Update Drivers via SCCM and Altiris.
Application & Software troubleshooting: Microsoft Office Suite, Symantec End Point, Webex, Lync, Adobe Acrobat, and Printer (Local and Network).
Highly knowledgeable and efficient analyst; rank number one on the leaderboard with 398 tickets resolved in July 2015 using knowledge base articles(KM). Resolving 15-25 tickets on a daily basis.
Superior Customer Service and problem solving abilities.
Outstanding first call resolution statistics.
Mentored new employees on policies, workflows, and customer support.

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Network Engineer Associate Resume

Reston, VA

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