We provide IT Staff Augmentation Services!

Senior Scalability Engineer Resume

Indianapolis, IN

SUMMARY

I am a customer focused IT professional with a passion for helping others. I specialize in forging relationships and am committed to achieving results. During my evolution through technology I have learned that I am not defined by my experience rather by my adaptability, exceptional customer service and problem solving skills.

TECHNICAL SKILLS

OS: Windows Server 2003 - 2016, Windows XP, 7, 8, 10

Email: MS Exchange 5.5-2010, GroupWise 5.1-6.5

Management: Zabbix, Kaseya, NCentral, SpiceWorks, Perfmon, HP Insight Manager, Dell OpenManage, Active Directory, DNS

Hardware: Dell PowerEdge, HP\Compaq, RAID, Tape Libraries, Switches, Cisco ASA, SOHO, Zywall

Virtualization: Hyper-V

Applications: Symantec Endpoint, Ghost, Backup Exec, Symantec Antivirus Corporate Edition, Trend Micro Worry-Free, Centricity Practice Solutions, Dentrix, Customer Interaction Center\PureConnect, Interaction Record, Interaction Analyzer

Cloud Solutions: BPOS\Office 365, McAfee SaaS, Trend Micro SaaS, Salesforce CRM, Mozy Pro, Intronis, AWS S3, JIRA, Confluence

PROFESSIONAL EXPERIENCE

Confidential,Indianapolis, IN

Senior Scalability Engineer

Responsibilities:
  • Responsible for advanced performance and scalability testing of Confidential software products, identifying product weaknesses and potential bottlenecks in large scale deployments
  • Monitoring and analyzing perfmon data via Zabbix graphs for our Customer Interaction Center\PureConnect products throughout a performance test
  • Configuring hardware and Confidential software products to match common customer deployments as a testbed in individually-controlled 60 server environment
  • Collecting and interpreting perfmon data of Confidential software products and review logs for potential issues
  • Functioning as an embedded QA tester for Workforce Optimization Team. Collaborate daily with software developers to design and implement testing scenarios. Find, confirm, and report software bugs through JIRA, and document test findings in Confluence.

Confidential,Indianapolis, IN

Senior Scalability Engineer

Responsibilities:
  • Responsible for advanced performance and scalability testing of Confidential software products, identifying product weaknesses and potential bottlenecks in large scale deployments
  • Monitoring and analyzing perfmon data via Zabbix graphs for our Customer Interaction Center product in our QA patch environment as well as Interaction Connect Web Services products throughout a performance test
  • Configuring hardware and Confidential software products to match common customer deployments as a testbed in 2 individually-controlled environments (roughly 120 servers)
  • Collecting and interpreting perfmon data of Confidential software products and review logs for potential issues
  • Collaborate daily with software developers for each environment to design and implement testing scenarios. Find, confirm, and report software bugs through JIRA, and document test findings in Confluence.

Confidential, Indianapolis, IN

Scalability Engineer

Responsibilities:
  • Responsible for advanced performance and scalability testing of Confidential software products, identifying product weaknesses and potential bottlenecks in large scale deployments
  • Monitoring and analyzing perfmon data via Zabbix graphs for our Customer Interaction Center, Interaction Recorder, Interaction Feedback and Interaction Analyzer products throughout a performance test
  • Configuring hardware and Confidential software products to match common customer deployments as a testbed in individually-controlled 70 server environment
  • Collecting and interpreting perfmon data of Confidential software products and review logs for potential issues
  • Functioned as an embedded QA tester for Quality Management Team. Collaborate daily with software developers to design and implement testing scenarios. Find, confirm, and report software bugs through JIRA, and document test findings in Confluence.

Confidential,Indianapolis, IN

Senior Systems Engineer\Project Manager

Responsibilities:
  • Manage daily operations of eight person team responsible for helpdesk, desktop support, database administration and application support.
  • Primary liaison to the customer’s Contracting Officer and responsible for communications, reporting and overall customer satisfaction for the site.
  • Provide oversight and project management on all desktop related projects including major rollouts, new site migrations, etc.
  • Mentor and develop staff to ensure professional growth and success including training and certification programs.

Confidential,Indianapolis, IN

Senior Technical Advisor

Responsibilities:
  • Conducted Technology Assessments & Budget Planning Exercises for potential members
  • Led service and support projects, including Windows Server migrations, Exchange migrations, BPOS/Office 365 migrations & desktop deployments
  • Managed and implemented all technology-related tasks associated with infrastructure relocations
  • Managed and executed file server to cloud storage migration projects
  • Provided preventative and reactive support for existing systems and resolved escalated technical issues

Confidential,Indianapolis, IN

LAN\WAN Administrator

Responsibilities:
  • Created and modified NAL snap shots and ZEN Works templates.
  • Managed Novell Replication Services.
  • Managed and implemented all technology-related tasks associated with infrastructure relocations
  • Designed and implemented GroupWise 5.2 system, managed post offices post office links.
  • Resolved escalated tickets (Environment includes 35 servers and 2200 workstations).

Hire Now