We provide IT Staff Augmentation Services!

System Administrator Resume

SUMMARY:

WEB DEVELOPER with experience developing from scratch web applications using web frameworks such as Codeigniter and deployment of content management systems (CMS) using Joomla, Wordpress, Mindtouch. Makes use of all available resources.

PROFICIENT USING:

  • Windows Server
  • Linux / Unix / Mac OS X
  • Apache Web Server
  • PHP
  • MySQL / Microsoft SQL
  • JavaScript / jQuery
  • HTML(5) / CSS / XML
  • CodeIgniter
  • Joomla / Wordpress / MindTouch
  • Git / SVN

EXPOSURE TO:

  • Java / C / C++ / Python / Ruby
  • Drupal / MediaWiki
  • Zend Framework
  • Internet Information Services (IIS)
  • Mercurial

EXPERIENCE HIGHLIGHTS:

Confidential

System Administrator

Responsibilities:

  • Responsible for the managing and maintaining of various Window and Linux servers and desktops as well as the network and firewalls.
  • Responsible for web site deployment and troubleshooting and Apache configurations.
  • Wrote scripts to manage DNS and DHCP entries.
  • Maintained other automated tasks such as backups.
  • Occasionally, additional web developer services would be required to help with meeting deadlines.
  • Provided front - end development using jQuery, CSS, and Mako templates.

Confidential, KY

Business Systems Programmer

Responsibilities:

  • Developed forms for a web-based request system that interfaced with the BMC Remedy ticketing system utilizing knowledge of JavaScript, PHP, Microsoft SQL, XML, and HTML.
  • Responsible for content of the knowledge-base wiki (MindTouch) system utilized primarily by the Service Desk. This included jQuery and MindTouch’s proprietary DekiScript language.
  • Responsible for generating Service Desk performance reports for management using Cognos BI, Remedy, and core SQL commands.

Confidential, KY

Service Desk Support Specialist

Responsibilities:

  • Wrote and approved various articles which documented the companies policies or steps to correct various technical issues.
  • Primary administrator for this knowledge management system.
  • Developed forms for submission of new material via PHP, MySQL, XML, and HTML.
  • Extended reporting functionality as well as researched and developed various other additions to the system, which aided in the streamlining of our service as a Service Desk.
  • Reviewed, researched, proofed, and confirmed all submissions to the system when new knowledge became available.

Confidential, KY

Service Desk Support Specialist

Responsibilities:

  • Took the initiative to research, test, and later implemented web-based tools that became the knowledge base, which served as a central repository for all Service Desk knowledge regarding policies, procedures, and various break/fix articles.

Confidential, KY

Service Desk Support Specialist

Responsibilities:

  • Provided level 2 internal technical assistance that included Nortel VPN, Active Directory, Blackberry, email, Windows and Macintosh workstations, Deltek CostPoint, SAP, Hyperion, Oracle, Lotus Notes GWI, and Remedy.
  • Perform outbound communication in response to unanswered or unresolved incidents, which meet or exceed Service Level Agreements and customer satisfaction.

Confidential, KY

Website Developer / Administrator

Responsibilities:

  • Developed and maintained an eStore via Linux, Apache, PHP, and MySQL applications.
  • Implemented SSL connectivity as to assist in keeping sensitive customer data secure.
  • Worked with various search engine optimization tools and feeds to drive traffic to the site.
  • Setup merchant accounts in order to accept credit/debit cards. Implemented an inventory control system.

Hire Now