SUMMARY:

I am looking for a short - term Network Engineer, Support, or Administration position for a respectable company until September 2018. After which I will be traveling oversees to teach children English in 3rd world countries. I am also open to remote work from home options as well as shift work and 4/10 scheduling.

EMPLOYMENT HISTORY:

Confidential, Silver Spring, MD

Senior Network Analyst

Responsibilities:

• Monitor systems and P1 applications including high and low level network wide outages using applications such as ThreatCloud, Confidential Monitor, and Solarwinds.
• Investigated, troubleshoot, and triage production and non-production software, applications, services and network issues including DNS, SMTP, LDAP, AD and NIS.
• Provided and conducted Incident Management methodologies by documenting, creating, and resolving tickets using the ServiceNow ticketing system.
• Fulfill supported business service requests by troubleshooting, understanding configuration changes and log reviews.
• Act of single point of information exchange between numerous groups during maintenances and P1 responses and solutions. This included WebEx teleconference setup, Group Messaging, paging various individuals/groups by using HP Confidential, vendor communications, SITREPS, and resolution reports in a fast paced environment.
• Communicated, organized, and assisted repairs in remote data center infrastructure equipment upgrades and LAN/WAN outage issues.
• Trained new hires in procedures and conduct as well as technical support in which they needed to perform job daily requirements.

Confidential, Arlington, VA

Network Operations NOC

Responsibilities:

• Restore of share drives, file deletions, and disaster recovery per Backup Team experience using Symantec NetBackup NBU 7.4.
• Administering rights and privileges as well as creations of Confidential based distribution lists and mailboxes by assigning access rights and permissions using PowerShell, EMC, and O365 Admin console.
• Creation of new employee, contractor, and guest accounts as well as disable and deletions of former or retired Confidential employees using Active Directory and Siebel.
• LAN activations for multiple Confidential based LAN connections through port enabling by configuration of patch ports and switches within CER rooms. (interior, exterior outside line, HSN, VTC, and other special VLANs)
• Configure interior DNS management, modifications, and static IP assignments using SolarWinds and DNS Manager.
• Administered permissions and access rights to individual Confidential department based share drives on company wide global servers.
• Administered access to wireless and internal firewall exceptions lists.
• Check quarantined restricted outside emails that might prove a security hazard, contain viruses, or promote a phishing threat.
• Assign enterprise based licenses to individual users.
• Setup and configuration of new network printers to get them on the VLAN.
• Participate in disaster recovery drills when called upon.
• Assist in bi-monthly maintenance duties when called upon.
• Answer P1 (priority one) phone line as first line defense upon company based P1E emergencies effecting multiple widespread user issues.
• Administer accounts using Active Directory AD
• Used Exchange Management Console EMC to administer accounts, email migrations, create group mailboxes contacts and distribution lists. Also used O365 web portal counterpart for same duties.
• Used PowerShell to assign members and permissions to Exchange accounts, as well as email migrations when called upon.
• Used DFS to administer contract wide shared drives.
• Used requests from the IDM Identity Manager to process account changes, create new accounts, returning employee accounts, disable and account deletions, and modify accounts.

Data Center and Operations Support

Confidential

Responsibilities:

• Daily manual extraction of backup tapes from Quantum SL500 library which get sent off to First Federal.
• Daily EFT money transfers from the Dept of Treasury to the Confidential .
• Consistent monitoring of network alerts on BMC Portal and BPPM.
• Constant monitoring and support administration on virtual servers using vSphere and VMWare based applications.
• Perform data restores from backups upon request using NetBackup.
• Administered and scheduled ad hoc jobs on Control-M upon request. ( Confidential )
• Having network and data center related information available on the spot upon Management requests.
• Monitored network servers and alerts using Confidential .
• Monitor, update, and administer Confidential backups using the NetBackup client.
• Inventory ‘scratch’ backup tapes and reloading them into the SL500.
• Cable drop laying of Cat5 and fiber cables within data center performed after 6pm.
• Decommissioning of racks, servers, switches, KVMs, per instructed by management or AR/SR.
• Initial construction of new racks and data center equipment.
• Troubleshooting servers when System Admins cannot be present.
• Upgrading server hardware upon management or SA requests.
• Used LDAP account to Putty into Unix servers and run migrations, copy over information, and reboots.

Confidential, Ashburn, VA

Datacenter Site Ops

Responsibilities:

• Duties included troubleshooting and repair of DNS host servers, blades, BAS, and SANS. Other duties included installing and decommissioning of server racks and cabinets as well as cabling fiber lines to filers, IDFs, MTAs and BASs.
• When time allowed, I did SANS disk swaps, reimaging/recloning hosts, and reboot tickets.
• I was also tasked as on-call duty manager for weekends for emergency purposes.

Confidential, Herndon, VA

IT Service Desk Coordinator

Responsibilities:

• My duties include services to users in need of IT problem related instances or systems malfunctions all within the Confidential .
• Work with task technicians and management in the other IT departments of the SEAT Management Program.
• Used Active Directory and Remedy for daily duties including: service to persons requesting new employment as well as exiting employment, scheduling IT and telecom moves, assisting with remote access users from office or home locations, assisting users from other remote locations in the US and overseas, Blackberry troubleshooting, notification of systems scheduling and maintenance issues, troubleshooting multiple hardware and software issues, and adding/deleting permissions and groups requests.
• Other duties include activation and manipulation of RSA tokens for remote access and MXI secure thumb drives.
• I administered telecom duties using the Confidential service as well.
• Also took part in training temps and BAE staff pertaining to new software and daily functions.

Tier II Desktop Support Specialist

Confidential

Responsibilities:

• installing and troubleshooting special government applications, installing and troubleshooting Microsoft applications (Visio, Project, Office), Blackberry configuration and troubleshooting, setup of new users and new user accounts, installing and repairing network printers, running PRIORITY user requests, re-imaging and reinstalling computers, issuing new computers and replacement computers, working remote site sub-projects, follow-up assignments, assisting team when approached with problems or issues.
• I also assisted with Systems Engineers on multiple user or OU/site issues.

Lead Migration Technician

Confidential

Responsibilities:

• I was mainly in charge of creating image sessions for backup and re-imaging purposes.
• Also in charge of installing and troubleshooting a wide variety of special government applications which are listed in the Government Applications section.
• Worked on Ghost Server to organize and manage project requirements. Helped with daily end of day paperwork.
• Assisted in Migration Project for multiple DLA remote sites which included Indiana, Ohio, and West Virginia.

Confidential, Fairfax, VA

Technology Support Specialist

Responsibilities:

• Administrating groups and permissions
• Assigning rights to users and folders
• Resolving account problems
• Troubleshooting LAN access problems
• Troubleshooting Public Folders
• Maintaining Exchange mail account options and permission
• Assisting with LAN restores by working firsthand with NetOps and Field Services Managers.
• Provided assistance with server backup recovery using Veritas or SMS Remote Access.
• Configured ICF servers in blocking unwanted websites and SPAM.
• Creating and closing Magic tickets for users and contractors.
• Assisting users with troubleshooting RAS and VPN dial-in problems which included installation of VPN software.
• Helping users with Antivirus software to eliminate viruses, and protect against further infections.
• Providing information to users on mapping drives to servers via local scripts.
• I was also tasked with user setup of various Blackberry models, as well as responsibility for activation and setup of PDAs.
• I remotely updated Blackberry software as well using SMS.
• When issues aroused, I was responsible for notifying Confidential or Confidential to troubleshoot the Blackberry Server.