PROFESSIONAL SUMMARY:

• 20 years of experience in supporting computer networking systems over various hardware and software platforms.
• Utilizing strong hardware/software skills over a global network across the Building credibility with customers by providing the absolute best in customer care and service.
• Experience in network design and installation. Troubleshooting data bottle necks and communication issues.
• (10+ years), Administration in Active Directory, user accounts, group policy, security policy, Lync Server Administration (3 years), Strong Customer Service Skills
• Monitoring sensitive data back ups and troubleshooting over Lan/Wan environments .

TECHNICAL SKILLS:

• Network Administration, Computer Hardware, Unix Operating Systems, System Design, Linux Kernel, Shell Scripting, Support Telecommunication Hardware Shoretel Manager, Avaya
• Windows 7,8,10 XP,MAC El Capitan, Samba, Microsoft Excel, Microsoft Word, Office 365
• Print Servers, Multiplexers, Routers, Patch Management, Printers, Hubs, Switches, LAN - WAN, Modems, Cable Networks, Sco Openserver, Powerchute, Firewalls, Troubleshooting, PC, Wyse Terminals, Patch Panels, TCP/IP protocols Management, IP Networking, DNC, DHCP, NetBIOS, SMTP,Net +,IMAP,SSL,TLS,TCP,TELNET,SSH,FTP
• Help Desk Support, Message Queue, Virus Removal, Remote Desktop Support, SCO Open Server Unix PC, Anywhere Samba, Desktop support, Logmein Rescue, Cat 5 Cable, RJ-45, R-J11, Shoretel, IP Phones, Active Directory, ADUC, Group Policy, Network Design. Knowledge of ITIL proceses,

PROFESSIONAL EXPERIENCE:

Confidential

IT Technician

Responsibilities:

• Project management of Refresh roll out company wide.
• Manage and support refresh for company. responsible for the organization and deployment of desk top & lap top computers.
• Schedule appointments for over 400 company associates.
• Remote support configuration of computers including Authentification of user accounts.
• Installation of required software applications
• Install and configure network devices up to and including VOIP, IVR software soft phone for call center. VPN, printers.
• Responsible for training customers as well as Q & A session and follow up
• Track inventory and asset management. Provide weekly project update to management.
• Troubleshoot various image issues, software & hardware
• Deploy software through SCCM software center troubleshoot SCCM
• Responsible for shipping and tracking of hardware.
• Confirm hardware connection. Between two domain controllers.
• Data migration
• Installation and testing of technician related applications.
• Active Directory configuration user accounts organization units group policy permissions rights.
• Microsoft One Drive cloud based configurataion.
• Provide customer service.
• Conduct remote training sessions
• Office 365 install and configuration
• VOIP Avaya IVR migration troubleshoot
• SCCM deployment of applications and modifications
• Configure and test display wall board clients
• Run diagnostic resolve network issues
• Documentation of hardware and software.. DNS, DHCPCertifícate migrations and assignments.
• Provide weekly Project update and projection

Confidential

Security Control Technician

Responsibilities:

• Installation and maintenance of Access control systems, IP cameras, Alarm and Security Systems

Confidential

IT Specialist

Responsibilities:

• Loading Linux OS Unbuntu, Debian and configuration of all aspects of the file system. Including but not limited to user accounts, home directories, as well as installing lizard file system
• Installing all software linphone, SFL phone for VOIP, PBX configuration, asterisk
• Postfix Admin for email accounts
• Monitor and trouble shoot problems within the Linux environment. Monitor disc space, and all backups of data. Installation of patches to improve system performance and efficiency.
• Install clients and configure workstations in busy call center.
• Support call center desk tops, load linux configure join domain
• Travel to customer sites to support their networks and upgrade when needed.
• Monitor and respond to ticket system for incidents and requests.
• Monitor and respond to ticket system for incidents and requests.
• Supporting Active Directory user accounts, group policy, file shares and permissions
• Implement data back up to ensure success.
• Support routers, firewalls, printers all network devices
• Support VOIP telecommunication server and devices. VOIP Hosted Server Asterisk. Softphone client Linphone
• Linux Admin. Load OS configure all aspects as well as scripting in VIM.

Confidential

IT Specialist

Responsibilities:

• Monitor ticket system (Service Now) Respond to requests, incidents trouble shoot customer It related problems- support sales force by remote sessions, logmein Trouble shoot exchange email, Outlook, VPN Sonic Wall, Pulse, Windows XP, 7,8,10,
• Configure mobile devices, IPhone, Android, Apple-IPADs, Laptops
• Monitor and respond to ticket system for incidents and requests
• Set up User accounts (New Hires) in Active Directory, group policy, Organization Units. Resolve lock outs, logon issues. Configure separations, analyze network security
• Remove Malware, Virus, resolve Windows problems. Set up printers, file shares
• Trouble shoot network issue’s with printers, access issues to AD file shares
• Supporting Active Directory user accounts, group policy, file shares and permissions, configure exchange accounts on clients
• Resolve various issues in Internet explorer, Microsoft Office applications
• Documentation of IT procedures, input Assets into trackit data base for inventory tracking
• Set up user profiles on laptops per HR company transfers
• Provide excellent customer care through ticket system
• Responsible for individual projects such as restructure new hire process, document process
• Set up accounts in multiple web portals specific to company. Microsoft Lync Aw airwatch
• Image lap tops, resolve blue screen issues, install hardware all devices network cards, web cams .
• Set up phones, extensions, Shoretel, support conference rooms video hardware poly com
• Support internal employees of aprox 500 customers in all departments. This included trouble shooting Lab equipment for research and development
• Hosted VOIP PBX Shoretel Manager Support
• Troubleshoot Telecommunication Equipment, Line quality and connection.
• Add extensions, accounts, and other requests, through Service Now Ticketing System
• Support conference rooms video, audio Polycom bridge.

Confidential, Chandler, AZ

IT Support Specialist, Desk Top Support, JR System Administrator

Responsibilities:

• Data Recovery Back Up
• System Security
• Server Administration and Repair
• Mixed-Platform Environments
• Technical Infrastructure (LAN/WAN/VOIP/VPN)
• Workstation Installation/Configuration Poly
• Installation Configuration of Network communication devices
• Extensive Customer Support and troubleshooting.
• SCO Open Server/Linux Windows, TCP/IP; DNS; DHCP; WINS; SMTP; NFS Configuration routers, Switches, Hubs, Firewalls, Print Servers, VoIP, Multiplexors, Wyse
• Terminals, Modems, Okidata serial printers, UPS back up power supply units, Patch
• Panels, cable run and termination. Work station support hardware/software, Virus removal, Kernel rebuilds and maintenance.
• Accountable on mission-critical uptime for Servers housing and storage of customer company data.
• Configured and optimized kernel and daemon settings.
• Set up peripherals configured and tested. Print Servers, firewalls, proxy servers, pcs.
• Wrote UNIX Shell Scripts. LP Spool, direct scripts, backup scripts.
• Responsible for migration of site content, configuration, databases to new hardware and from third-party providers to our network.
• Responsible for data transfer and configuration of new servers.
• Traveled to customers sites for complete network set up, cable runs, patch panel to jack termination. Set up work stations and all network devices. Test all equipment for functionality and train users

Confidential

Firefighter Emergency Medical Technician

Responsibilities:

• Respond to 911 calls for medical aids and fire’s.
• Assist with patient care and loading patient into ambulance.
• Fight fire with trained fire tactics.
• Extrication of patients in trapped situations such as motor vehicle accidents.
• Assigned to major incidents multiple agency brush and forest fires.
• Continue education of protocols and training related to fire fighter duties.

Confidential

Emergency Medical Technician

Responsibilities:

• Respond to 911 calls and provide patient care.
• Transport to appropriate facility.
• Continue education within the first responder’s emergency field.
• Document all incidents for hospitals and law enforcement.
• Contribute to court ordered cases when requested to do so.
• Assist law enforcement and fire department on scene when requested.