SUMMARY:

An information systems professional with 20+ years experience in system administration and analysis, technical support, and management within information technology.

CORE COMPETENCIES

• IT Strategy and Execution
• Contract Negotiation
• Customer Support
• Vendor Relations
• Planning/Budgeting/Forecasting
• Process Improvement
• Team Building and Leadership
• Enterprise IT Systems
• Program/Project Management

TECHNICAL SKILLS:

In depth knowledge of: DOS, Macintosh O/S, Windows NT/2000/XP/7, Windows Server 2000/2003/2008, Solaris 2.6 - Solaris 2.10, Linux (Several different ISOs), Microsoft Office XP/ 2003/2007/2010 Products

Solid Understanding of: ADSM, Apache, Bash, Clariion, DNS, HTML, IIS, MySQL, NIS, NTP, LDAP, Kerberos, Samba, Oracle 8i, Samba, Seibel, SiteMinder, SNMP, TCP/IP

Indepth knowledge of: PC and server setup and installation, troubleshooting, repair, hands-on maintenance, planning, proactive system analysis, task automation, backup and recovery operations, system monitoring. Experienced in system-operations training, collections, and customer service.

PROFESSIONAL EXPERIENCE:

Confidential, Tucson, Arizona

Oper Systems Engineer 5

• Served as a senior engineer for the cloud and helped influence technical operations of development and support.
• Served as the key technical liaison for all stakeholders of Private Cloud Enablement, including program and project management, business analysts, QA team members, Product Engineers, Process Engineers, Controls engineers, development and automation engineers, OS and application technology teams throughout IS and Wholesale, Service Delivery Teams, Architecture, and hardware, OS, and Integrated Product engineering.
• Defined systems software and/or hardware requirements and determined system specifications and/or customizations specific to the infrastructure and software enablement specific to cloud infrastructure.
• Provided leadership to technical writers to develop new documentation, departmental procedures and user support guides.
• Consulted with management, customers, staff and recommends process and procedure improvements.
• Led projects, allocated and managed resources and manages the work of less experienced staff.

Confidential Tucson, Arizona

Network Engineer

• Tasked with infrastructure review, redesign and implementation bringing all MS servers to current release, reworking the security framework redesigning group policies and network availability. SAN (EMC) configuration as a backup solution as well as NFS server storage. VMWare implementation for remote client access to allow remote employees a “local” machine use through a VPN connection for office productivity. Deployment of Spiceworks for helpdesk ticketing system.
• Development of policy and procedures in order to streamline company productivity as well as security. Implementation of existing and emerging policies and procedures.
• Streamlining MIS procedures regarding helpdesk support and tracking of support issues within the organization.

Confidential, Sierra Vista, Arizona

System Administrator

• Tasked with server infrastructure design implementation and maintenance. Daily duties include review of security logs for servers, reconciliation of server changes with monitoring software, restructuring of infrastructure to allow for expansion, improvement and accessibility. O/Ses maintained include Solaris 9 - 10, Windows 2003 Server and Red Hat Enterprise v4
• Development of policy and procedures in order to streamline company productivity as well as security. Implementation of existing and emerging policies and procedures.
• Troubleshoots and resolves complex problems to ensure minimal disruption of mission-critical applications; Establishes network policies and procedures regarding access methods and time.

Confidential, Tucson, Arizona

Site Supervisor/Project Manager

• Accountable for project related activities including daily status reports of resources and activities, ensuring appropriate staffing levels are being met, client interface for daily activities and escalations, SLA compliance, proper billing and ensuring the general success of all project related activities.
• Investigate, propose, recommend and implement system and network solutions in support of business priorities.
• Primary responsibility for phone queue and Break/Fix activities to include reporting queue times and volumes, managing technician scheduling, ensuring quality and timely work and asset management for all parts and equipment.
• Escalation contact point for technical and procedural issues. Second level escalation point for all Linux based issues.
• Accountable for all project equipment inventories including controlling access to the site warehouse, ensuring all equipment is signed in and out and ensuring 100% accuracy in inventory reporting on a daily basis.
• Performing the role of Service Deliver Manager during their absence and assuming all responsibilities as appropriate.

Confidential, Tucson, Arizona

Linux Administrator

• Tasked with server infrastructure design implementation and maintenance. Daily duties include review of security logs for servers, reconciliation of server changes with monitoring software, restructuring of infrastructure to allow for expansion, improvement and accessibility. O/Ses maintained include Debian, Red Hat Enterprise v3, Windows 2003 Server, Ubuntu server and Desktop.
• Hands on work with desktop machines, switches and various other hardware/software utilized by the organization.
• Evaluation of employee roles in order to design and implement desktop systems to meet job requirements and functionality.
• Development of policy and procedures in order to streamline company productivity as well as security. Implementation of existing and emerging policies and procedures.