TECHNICAL SKILLS:

Applications: MS Office 365, MS Office Suite 2016 to include MS Outlook, Adobe Acrobat Professional 11, MS Internet Explorer 64 bit, Google Chrome, Mozilla Firefox, JPSC2, SSR Radii Server v1.0

OS: MS Windows Server 2012 r2 Enterprise, MS Windows 2010, Cisco IOS, Apple IOS High Sierra 10.13.4

Databases: Oracle, SQL Server

Tools: Active Directory, AD Admin Pack Tool, MS PowerShell, Blackberry Enterprise Server, GOOD Server, Mobile Iron, Microsoft System Center Operations Manager, Symantec Backup Exec 7.7, MS Data Protection Manager 2012, 2010 and 1801, Citrix, Remedy, Foot Prints, Service Now, Bit Locker Encryption, Safe Boot Management Console, HP Network Automation, Argent Network Monitoring, Argent for Exchange, SolarWinds, WSUS Management Server,, VMware VSphere, Stealth Watch, TrendMicro, Network Associates Management Edition Console, McAfee Netshield & Virus Scan Enterprise 8.0, Symantec’s Norton Anti Virus, Ad - aware, RSA SecurId and Authentication Manager, Cisco VPN Secure Client, Cisco IPTV Viewer, Cabletron Switches, Cisco Routers and Switches, Aruba Wireless Controller

EXPERIENCE:

Confidential

Lead Engineer

Responsibilities:

• Perform Engineering duties and support for Custom Border and Protection Northern Border network environment.
• Test Server and Desktop vulnerability patching and address issues for each Month’s Microsoft Security Patch Change Orders.
• Apply third party patch software updates to third party applications.
• Perform ECP and POA&M for integration and testing of third party radar applications and submit snapshots for analytical purposes.
• Perform testing of functional check-out documentation and reported missteps to management.
• Perform research of NOC hardware requirements for the Northern Border RVSS cabinet devices.
• Perform research of SOC hardware requirements for the Northern Border RVSS cabinet devices.

Confidential

Lead Developer Engineer

Responsibilities:

• Provide Windows and network infrastructure support
• Network scanning and vulnerability testing of network devices
• Remotely assist both Tier 1 and Tier II personnel in resolving vulnerability issues on Servers and Workstations Systems, routers and switches.
• Resolve network device’s vulnerability issue as outlined by the Regional Director
• Work with customer staff on Baseline compliance in all Regional Network equipment.
• Continuously remediate security deficiencies on customer’s network infrastructure as identified in the customer NSOC’s Nessus scans.
• Resolve and test Server and Desktop vulnerability patching issues for each Month’s Microsoft Security Patch Change Orders.
• Ensure Certifications are up to date and current

Confidential

Lead Senior System Analyst

Responsibilities:

• Perform Senior Lead Service Desk duties in addition to the supervision of 8 System Analyst for Food Safety and Inspection Services United States Department of Agriculture.
• Manage various customer locations providing technical solutions in a 24/7 MS Windows 7 environment.
• Conduct and analyze report metrics and report trends to upper management.
• Identify, research, and resolve complex technical problems as well as oversight of others doing the same.
• Follow up with customers to ensure that issues has been resolved and updated FootPrints ticketing system.
• Create and manage resolution and escalation procedures to ensure established service level agreement.
• Document, track and monitor problems to ensure resolution of customer issues in a timely manner.
• Monitor ticket aging and escalations of all tickets.

Confidential

Field Engineer Staff

Responsibilities:

• Function as a System Integrator providing remote migration and installation support for United States Embassies and Consulates.
• Responsible for testing of software applications and tools in a test lab environment
• Perform test migration of user’s Blackberry and MS Exchange 2010 email accounts prior to migration
• QA the stability of operating system, applications and tools
• Implement and configure storage shelves for both NAS (secondary storage) and NAP (primary storage)
• Upgrade OS software for NAS and aggregates
• Create new LUNs in data stores and move them to site cluster within VSphere 4.1
• Added Hard drive space within VSphere for virtual MS Exchange 2010 and Member Servers
• Upgrade management and client servers from FilesX to Fastback 6.1.5.
• Create, Build, and Configure 3 Virtual Blackberry servers in VSphere
• Build Blackberry Administration Servers for Post administrators to manage their own Blackberries environment
• Responsible for Migrating existing Blackberry users from older BES 4.0 to BES 5.0 in anticipation for Exchange Migration
• Configure Exchange Server per design policy
• Perform migration of user’s mailboxes from Exchange 2003 to Exchange 2010
• Provide documentation for Post Administrators to create new Blackberry users and manage existing users
• Provide backup and restoration of data policies after installation is complete.
• Perform decommissioning of the old Microsoft Exchange 2003 Server.

Confidential

Wireless Network Engineer

Responsibilities:

• Provide wireless network engineering tasks
• Create a wireless network design that has scalability.
• Responsible for configuration and implementation of Cisco network elements such as Cisco 3900 router, Cisco ASA firewall and Cisco layer 3 switch, Cisco access points and Aruba wireless controller.

Confidential

Network Operation Center Analyst

Responsibilities:

• Provide functional and technical management of Confidential ’s Network Operations Center (NOC) and Data CenterResponsible for the day to day supervision of network analysts to include technical guidance, administrative and operation scheduling coverage.
• Ensure that the network is operational and is at 99.999% by monitoring network tools and alerts
• Perform visual inspections of network elements and data center for alerts.
• Manage a team of 15 network operation center analysts..
• Ensure that the network is operational and is at 99.999% by monitoring network tools and alerts
• Perform visual inspections of network elements and data center for alerts.

Confidential

A/V Technician

Responsibilities:

• Manage and operate Crestron A/V equipment.
• Coordinate A/V conferencing efforts within the EPA community and external entities.
• Test and troubleshoot Crestron and Tandberg A/V equipment and schedule repairs with contracting vendor.
• Setup A/V connection with remote locations participating on courtroom A/V conferences via secure IP address or phone number.
• Responsible for installing A/V equipment and setting network configurations.
• Ensure that the video and audio transmission are accomplished.
• Control the A/V console interface that controls multiple video cameras and other peripherals in the courtroom
• Set audio levels in courtroom in an effort to reduce/remove audio distortion.