SUMMARY:

Full - time position as Infrastructure System Analyst

TECHNICAL SKILLS:

Programming: Java, HTML, UNIX (via shell scripting)

Applications: BMC Configuration Management, BMC Change Management, BOEXI (Business Objects Enterprise Reports), Microsoft Office Suite and Hughes Net Vision

Databases: Oracle and Oracle Exadata

Platforms: IBM AIX ( IP ping response)

Networking: Solar Wind Orion, TCP/IP, VPN

PROFESSIONAL EXPERIENCE:

Change Manager/System Analyst

Confidential, Austin, TX

Responsibilities:

• Leads and/or coordinates the information technology (IT) infrastructure change management process to ensure systems meet security, stability and availability requirements for the agency
• Monitors and provides quality assurance for configuration management database; works technical staff, and business areas to ensure equipment, applications, databases, services and web proxy relationships are accurately defined for dependency tracking
• Remedy ITSM ticket management
• Perform exports, backups and data extracts as required from different environments
• Produce and Analyze Change Record Reports to determine trends and drive action to improve trends in a positive direction
• Review, Authorize or Deny changes in conjunction with Technology Leadership
• Facilitate Change Control Board every Thursday
• Liaison with all necessary parties to coordinate Change and maintain relationships
• Provide and analyze reports regarding activities (including success/failure, and customer information)
• Initiates communications with technical, security, and management teams to provide technical documentation, reports, and updates on service performance
• Monitor accuracy of relationship dependencies for applications, servers, and databases in BMC configuration management database (CMDB)
• Perform exports, backups and data extracts as required from different environments
• Oversee some of the SDLC including infrastructure buildup for new implementations, development, system integration, release deployment, maintenance and coordination
• Schedule weekly Business Objects Enterprise Reports (SAP tool) for review on shared network drive

System Analyst

Confidential, Austin, TX

Responsibilities:

• IP network support of statewide telecommunications network
• Monitor enterprise network administration (using Solar Wind Orion
• VMware monitoring and trouble escalation for client’s tickets
• Perform monthly Confidential and Confidential maintenance procedures which requires stopping all services and entering system inputs at zero
• Monitor T1 lines, Cisco switches and routers for all statewide agencies using Solar Wind Orion (Solar Wind Orion (run on SQL 2008 server)
• Monitor Confidential back end log for system errors many times throughout twelve hour shift
• IBM AIX operating System (IP ping response)
• Performance Tuning, Data Fixing and Workload Automation
• Strong Team player and ability to collaborate as part of virtual team across the globe
• Perform exports, backups and data extracts as required from different environments
• Ensuring telecommunications connectivity across law enforcement agencies for Texas
• Reroute traffic for mainframe stations using Operator Aid Open Fox
• User security administration
• Server maintenance of Confidential and Confidential archives for Automated Finger Printing Identification Systems input
• Monitor satellite connections (HN7700) utilizing Hughes network VSAT administration
• SharePoint power user
• Support TLETS and TCIC for Omnixx users (law enforcement)
• Work with third party vendors ( Confidential and Confidential Archives) to support national Automated Finger Printing Identification System(AFIS) application

Solution Development Analyst

Confidential, Austin, TX

Responsibilities:

• Train 700 hospital staff members how to utilize Confidential Power Orders, Power forms, IVIEW applications
• Regression testing for Confidential Power chart using a test script for 3 different security levels in all domains
• Software implementation rollout ( Confidential )
• Serve as 24 hour on call support staff for physician work flow and remote access
• Responsible for assisting end users with Citrix on their personal computer
• Initiate cross functional projects, obtain approval and commitment and demonstrate need for the organization
• Create documentation procedures to summarize and deal with changes in original project plan
• Provide technical support to over 2600 end users
• Work with Lawson software to account for time spent on project(s), implementation(s), and training client(s)
• Interact with customers both internal and external to gather project requirements and act as liaison between customer and design team
• Communicate job status information to all team members
• Promote smooth workflow and communication between departments

Clinical Implementation Staff

Confidential

Responsibilities:

• Train 450 RN/LPN(s) and multidisciplinary teams how to utilize the electronic medical record (EMR)
• Travel to 37 hospitals throughout the United States to support clinical software applications
• The ability to work in a matrix environment across cross functional teams
• Responsible for gathering user requirements for electronic medical record system
• Shell scripting using UNIX to check program version dates and compare to in house domain
• Develop a thorough understanding of business processes, data flows, and service provider systems
• Require sign off of functional specification(s) from all cross functional project team
• Create software proposal/fix for programming to correct technical errors in live and training domains
• System utilization after implementation to assure client is utilizing applications to its full potential
• Work as a part of a team to achieve $15.7 million in revenue with 10 new health care facilities to growing client base (2003)
• Drove clinical department to positive free cash flow of $2.1 million and 19 new contracts
• Ensure workflow progresses efficiently and projects/staff are organized as priorities shift
• Conduct formal training classes for C-level management
• Document requirements or contribute to user manuals