SUMMARY

• Pioneer in VOD Systems.
• Commercial and Educational Video Systems.
• IPTV, VOD, OTT, STB, Satellite, Cable, Off Air Digital, Video Compression.
• Provide sales, Engineering, QA/QC (hardware/software) support.
• Worldwide Video Testing Labs Design.
• Video Encryption.
• Test Automation

SOFTWARE:

• Linux Redhat (intermediate)
• MS 2000 Pro/2003, XP Pro, Vista, SQL Server 2005 (intermediate)
• Sun/Unix solaris (intermediate)
• Property management systems (PMS) (expert)
• Minerva (Middleware) (intermediate)
• SeaLynx (Middleware CAS) (expert)
• Resortlynx (Middleware CAS) (expert)
• Java J2EE (intermediate)
• Web Services (intermediate)
• Opera (Browser) (intermediate)
• ANT Fresco (Browser) (intermediate)
• Xhtml/ehtml (intermediate)
• Scala Digital Signage (Management/Client) (intermediate)
• Broadsign (Management/Client) (intermediate)
• Windows Office Suite (Word, Excel, PPT, Project) (expert)
• Visio (Network Design) (expert)
• Vitec (MPEG 2 video editor) (expert)
• AirMagnet (Wireless Site Survey) (expert)
• Cable troubleshooting (expert)
• Distinct Network Monitor (Packet Analyzer for IP Networks) (intermediate)
• Elecard Stream Analyzer (MPEG - 1 Video/Audio, MPEG-2 Video/Audio, AAC, AC-3 and AVC/H.264) (intermediate)

PROFESSIONAL EXPERIENCE:

Confidential

Systems Solution Engineer

Responsibilities:

• Drive the effort to build out lab video and headend infrastructure for Atlanta Testing QA department & Engineering department.
• Create and maintain dedicated test bed systems to support integration, testing of new features and new projects to include (Video streaming, DLNA, Notify, Home Networking, IP connectivity, OTT etc.).
• Continue the support and maintenance of stress test systems (racks and remote support and maintenance for engineering QA, and Storm Test automation.
• Maintain product purchase requests and ordering for hardware and software to support all engineering/QA and program needs.

Confidential

Responsibilities:

• Highlight and Track Jira Lab Confidential ticket status/issues and priority to all stakeholders.
• Maintain stress test racks in ATL, GNV, SP.
• Support and maintain Storm Tests in SP, Confidential and GNV.
• Maintain, support and track Nomads wherever deployed.
• Continue supporting requests to access resources to and from a remote location to NOMAD and RMS.
• Create materials for training in the use of NOMAD for capture analysis and remote testing.
• Continue monitoring the capture process and proof of captures prior to use for all projects.
• Distribute captures to all necessary QA and engineering teams worldwide and maintain the archive system for capture storage and distribution.
• Share knowledge and experience of Confidential good practices (lab tools, lab reporting structure, lab system capabilities) to Americas other sites once per quarter.
• Continue participation in the ATL - Eagle ELLiPSE meetings for overall quality process improvements.
• Communicate with all PM’s and Tech leads once a month for program needs such as equipment and remote support

Confidential

Sales and Services Support & Onsite

Responsibilities:

• Perform QOS audit of customer network when requested by the region. Provide customer support with evaluating their head end signal with remote access and on-site visits.
• Trouble shoot customer content using various tools to analyze transports. Deploy “Remote Monitoring System” to customer sites for analysis, capture and testing.
• Sales and Marketing support Development and maintenance of demonstration systems operated by Sales and Marketing team
• Create and share documentation to ease setup of demo systems to be delivered for each new demo built.

Confidential

Technical Support Onsite

Responsibilities:

• Head end relocation including routers, switches, workstations and printers including Cisco, Dell, HP, Sun systems.
• Switch/router replacement and configuration T-1/adsl.
• Installation NEC Digital signage.
• Installation NEC POS systems.
• Total systems tear down to include disk wipe per secure procedures. (Financial)
• Physical systems inventory.
• Wireless site survey and layout.
• Setup installation/maintenance of indoor/outdoor Wi-fi hotspots and AP’s.
• Patch panel rewire and replacement.
• Installation CAT5/6 CAT3, Fiber termination and testing.
• Help Desk support hardware/software at head end and workstation level.
• HDD recovery, system recovery, PC/Laptop hardware repair.

Confidential, Alpharetta, Ga

VP Engineering & Product Development

Responsibilities:

• Using COTS hardware designed broadband multimedia hardware/software systems to deliver information and entertainment to hotels, retirement communities, cruise ships, commercial aircraft and hospitals.
• Managed and directed all field trials and system updates including hardware and software.
• Demonstrated high quality, results - driven, prompt, and professional customer service and support to instill confidence in technical advice and directions.
• Reduced customer stress levels by adopting a cooperative attitude and positive approach to every task and assignment.
• Prototyped system upgrades to identify potential problems and learned to operate and troubleshoot new systems.
• Built, maintained, and repaired computer systems to improve speed, reliability, and efficiency of operation.
• Created documentation (Visio, PPT) for installations and customer training manuals.
• Negotiated agreements with suppliers and vendors that resulted in significant benefits to the company and savings for the customers.
• Conducted surveys of operations to assess needs and identify high priority improvements.
• Instigated standardized technical recovery and supporting management plans company-wide.
• Created user documentation to assist in remote operation and troubleshooting.
• Set up test environment and pilot-tested interface designs with engineering staff, ensuring that final design would end meet user needs.
• Coordinated integration efforts, developed operational procedures, and implemented and supported LANs and WANs with up to 800 nodes using various transport protocols.
• Coordinated site surveys and authored technical documentation.
• Employed rapid prototyping to verify design and solicit customer feedback.
• Implemented networked project planning and reporting tool to inform all project members of progress and milestones.
• Utilized rapid prototyping to deliver proof-of-concept at the proposal stage.
• Maintained constant communication with team manager to report progress, identify issues, and allocate resources.
• Instrumental in planning and executing innovative strategies to achieve objectives for infrastructure improvement.
• Administrate the activities of up to 5 engineering personnel; employ proactive management style ensuring operational proficiency and timely completion of assigned projects within or under timeframe and budget.

Confidential, Alpharetta, Ga

Director of Sales & Marketing

Responsibilities:

• Managed Virginia field sales office in support of companies’ military and educational markets through direct sales and marketing.
• Managed companies VAR program and provided engineering sales support to 30 domestic educational VAR (value added resellers).
• Managed international distributors Tandberg, Sony, Dassault and Siemens providing sales/engineering training and product demonstration support.
• Provided technical training to all VAR (value added resellers) and direct customers.
• Managed companies’ sales and marketing efforts to the commercial, military and private aircraft in-flight entertainment and data systems market.
• Managed companies’ video project in support of Airforce KC130 Flight Test Bed.
• Managed companies’ sales and marketing efforts to the leisure cruise industry.
• Experienced in sales engineering with the Military, Education K-12/Higher Learning, Commercial Airline, Private Aircraft, Leisure Cruise and High Speed Rail markets.
• Provided trade show and customer product demonstrations worldwide.
• Developed first FFA approved IP based digital entertainment system.
• Hands on head end, system infrastructure installation and configuration.
• Re package and re purpose of COTS equipment.
• Managed trade show exhibitions across multiple markets.
• Managed and operated companies’ mobile demonstration platform “Classroom of the Future” Cheetah Mobile.
• Design and installation of Broadband multimedia networks, project planning domestic/International, engineering sales support, management and training of installation personnel, head - end/client system installation and configuration.
• WAN/LAN and Wireless Networks, Mobile/Fixed VSAT
• Virtual Private Networks
• User/IT Staff Training Backups, customer training, customer support
• Video Codecs
• Network Troubleshooting/Problem Solving
• Telephony and Fiber Optics CAT5e, CAT3, FDDI
• Network plus TCP/IP
• Training and Support
• Network Planning/Design
• Hardware Configuration
• Hardware Installation
• End-User Training
• Maintenance and Repair
• MPEG-2/MPEG-4 H.264 RTSP transport stream encoding, content catalogs, content management, content update methods.
• Systems hardware/software upgrades
• Customer Conflict Resolution
• Technical Support
• Personnel Management (Up to 6 installation crew)
• Tape Backup systems
• CCTV analog/IP installations
• Project Design, Scope, Management & Rollout
• ADSL/VDSL/Ethernet Cable transport systems MDF IDF distribution, crossover and punch down 66/110 PDB.