SUMMARY:

• Dynamic, force to be reckoned with, a catalyst for change, customer facing software development manager with 20+ years of software development leadership making a career change to operations management.
• A dynamic leader, mentor and collaborator who has acted as the development process improvement expert on several projects.
• Tenaciously creative approaches to complex problem solving as a visionary forward thinker.
• Personal interest includes Amazon Web Services, Cloud and Artificial Intelligence. When not studying I terraform my gardens and photograph them.
• Increased revenue and/or reduced costs by acting as the Software architect on multiple projects
• Created and lead several international design and development teams
• Developed solutions by identifying root causes, defining problems, building & mentoring teams
• Designed telecommunication innovations several times

AREAS OF TECHNICAL EXPERTISE:

• Functional Programming, MVC, SDLC, UML, OOP, OOD, Lifecycle management
• C/C++ Multi - Threaded Server, Data Structures, IO Streams, Inheritance, Polymorphism, Virtual Classes
• Confidential Office suite, Word, Excel, PowerPoint, Project | Apple Pages, Number, Keynote
• Multi-Threaded Object-Oriented Design (OOD) Programming (OOP) in C/C++ with MVC
• Personal learning: AWS, Swift, Python, Artificial Intelligence, Google Technical Support Specialist

WORK & VOLUNTEER EXPERIENCE:

Confidential, Hendersonville, NC

Responsibilities:

• Chairman of community vegetable garden initiative supplying fresh produce for local MANNA foodbank
• Ran a successful specialist consignment business; learned about buying, selling, pricing and marketing
• Chauffeured, and directed teams of drivers, for weddings at the Confidential
• Created a business and market analysis report about using motor coaches to replace regional airline aircraft in short-haul markets
• Learned screenwriting and filmmaking

Software Architect, SSDE Team Leader, OEM Services Confidential

Confidential, Redmond, WA

Responsibilities:

• Accountable for improvements in the performance of the Windows customer startup experience on OEM computers by analyzing systems and recommending changes.
• Executive level engagement directly with International OEM PC manufactures to improve initial customer Windows interactions and raise overall customer satisfaction.
• Responsible for positive customer relationships with HP, DELL, ACER, ASUS, Lenovo, Samsung, Sony and Toshiba. Hosted OEM partners while in the country or on campus.
• Experimental Big Data training contract for BMW project utilizing, Text Analytics, MapReduce Hadoop, HDFS, Jaql & Pig running in the Cloud and on local Linux server cluster.

Independent Contract Software Architect, Team Leader

Confidential, Hendersonville, NC

Responsibilities:

• Designed and built a man-portable Video/Audio Surveillance System for US law enforcement agencies (DEA, Secret Service). Forerunner of current Video over IP surveillance systems, using MVC with Ruby on Rails, JavaScript & AJAX with AXIS video cameras.
• Enhanced Asterisk PBX call & voicemail features, improved networked storage systems.
• Created new G.711 to G.729 Codec for audio streaming server solution to record call center agent and customer interactions using Asterix saving server hardware costs.
• Developed SNMP polling software using Object Oriented PERL (with classes) for RRDTools for real-time charting of call traffic, call detail records, costs and sales (WebVoIP).
• Top contributor to open source RADIUS software. Resolving key security defects.
• Chief Technology Officer home automation software development company.
• Oversaw technical aspects of customer relationships, guided investors on production schedules, product development, design, quality control, and hardware acquisitions.
• Created the patent application process. Wrote patent submissions.
• Directed work for whole home networked DVR system.
• Demonstrated developed products for companies at industry trade shows.
• Established vendor relationships with key players in the home automation & surveillance sectors.

Software Architect & Software Engineer

Confidential, Boca Raton, FL

Responsibilities:

• Lead architectural design and implementation of browser-based cable TV set-top box (STB).
• Created web browser for PowerTV OS in C using MVC design concepts.
• Created version control procedures; reducing problems with coding, quality & teams.
• Changed developers from relying on software to relying on each other as part of a team.
• Upgraded Cisco PowerTV OS to a multi-threaded system improving performance by 40%.
• Created an asynchronous RPC client/server interface, with JNI, for 3rd party billing system.
• Enhanced performance of Pay per View client; cutting purchase approval times significantly.

Sales Engineer & Solutions Confidential

Confidential, Mountain View, CA

Responsibilities:

• Sales Confidential for the delivery of Java-based CRM system at TSYS credit card processing.
• Resolved key post-installation issues during early life support.
• Lead Customer relationship manager (CRM) product team onsite.

Software Architect, Senior Technical Lead

Confidential, Atlanta, GA

Responsibilities:

• As Software Architect invented digital Email to Voicemail to Email (EVE) system using micro services
• EVE was the basis of the decision for Premier Communications to acquire Intellivoice.
• Created digital voicemail system, eliminating analog hardware, reducing processing cost by 90%
• C-Level sales and technical negotiations with Premiere Communications.
• Acted as the sales engineer in support of sales staff trust-based selling process.

Software Architect & Team Lead

Confidential, Atlanta, GA

Responsibilities:

• Planned and managed technical assessment & full code rewrite for Delta Air Lines’ Magellan reservation system resulting in a significant overall improvement of agent and call center performance.
• Saved client millions of dollars in excess equipment capacity, labor, and lost sales through increases in system performance by removing software development errors and system constraints.
• Working with Kanban methods, developed business documentation, requirements documents, use cases, software requirements specifications, report specifications, user stories, interface designs, and code.
• Eliminated excessive reservation agent terminal downtimes during customer calls.
• Reduced reservation call lengths by 90% by reducing application crashes.
• Diagnosed obscure network and DB/2 issues with the Delta Airlines reservation system.
• Interfaced directly with unionized workers, reservation agents and backend developers.
• Improved network capacity and routing by reconfiguring network hardware.

Technical Lead, Staff Engineer

Confidential, Atlanta, GA

Responsibilities:

• Analyzed and rewrote primary Order Processing Client/Server Middleware backend.
• Eliminated sales commissions overpayments and errors. Reduced factory order latencies.
• Directed inter-departmental staff on Windows Client/Server Business applications.
• Resolved network infrastructure congestion issues.