SUMMARY:

• an enthusiastic and dedicated IT professional that performs a variety of roles from Tier 1 support to project management. My primary experience is in the Pharmaceutical and Financial Industry. Providing assistance and managing technical issue until a resolution has been accomplished. A subject matter expert (SME) in desktop support, server administration, virtualization, data backup and disaster recovery. Adept in structuring an adequate business friendly solution model. Ensure that all workstations align with regulatory compliance. Work independently and cooperative with other teams to meet assigned SLAs. A detail - oriented individual with a proven track record of developing, implementing technical documents that meets regulatory standards. relocating to Austin and currently in search of a casual work environment that promotes professional development. The position I seek will utilize and challenge my current skillset.

TECHNICAL SKILLS:

Windows OS: Windows Server 2003, 2008R2 and 2012R2.

Workstation OS:: Windows XP, Vista, 7, 8 and 10.

Hypervisor: Hyper-V and Esxi Host 5.0 and 6.0

Microsoft Office Products: Office suite, Sharepoint, Dynamics CRM, Visio and SCCM.

Internet Technologies;: DHCP, DNS, Active Directory and Group Policy

VCenter Services: vMotion- Replication, DRS, HA, and Fault Tolerance. NSX- vSAN, vxlan, vlan, vDS.

Networking Service Protocols:: TCP/IPv4, DHCP, DNS, FTP, SFTP, LACP, LLDP, ARP, ECMP, BGP.

Remote Support:: Remote Desktop Connection, Teamviewer, Crossloop and CSR Assist.

Ticketing Systems:: ServiceNow, Service Desk Express and Blue Mountain Regulatory Asset Manager.

Medical Research Hardware/Software Systems:: UNICORN, Endoscan V, ThermoFisher MicroSEQ ID, Acceseq, SoloVPE Spectroscopy software, Nova FLEX,GE AKTA Avant and AKTAxpress systems, HPLC, Chromatography Skids, UFDF Skids, Chromperfect, TOC Analyzers, Agilent Bioanalyzer, Roche Light Cycler, GE MicroCT, Bluehill 3, QIASymphony SP/AS, Met One particle counter and Sartocheck 3+ FIT.

Electronic Quality Management Systems:: DocCompliance, ProcessCompliance and MyQumas.

Banking Applications:: Fiserv Signature Banking Platform and Q2 Central

Laboratory Techniques: Gel Electrophoresis, Micro pipetting, PCR, Replica plating, DNA Ligation, Restriction Enzyme Digestion, Southern Blotting, Live Cell Imagining, Mass spectroscopy, H-NMR, GC-MS,Titration, Loss of ignition, Hydrophobic & Hydrophilic Viscosity and BET Surface analysis.

ISO Standards: Cleanroom Aseptic Gowning- ISO 14644, Quality Management System- ISO 9001.

FDA Code of Regulation: Title 21 CFR Part 11

Business Analytics: IBM Cognos and SPSS.

Enterprise Backup:: Norton NetBackup and Acronis.

CAD support:: AutoCAD and Solidwork

Command Line Tool:: PowerCLI and Putty.

PROFESSIONAL EXPERIENCE:

Confidential, Honolulu, HI

System Administrator

• Project management duties for upgrading the API upgrade on mobile banking applications that included requirements gathering, design, development, testing, validation and troubleshooting.
• Investigate/Troubleshoot Tier 2 issues affecting the online banking and mobile production environment.
• Creation of workflows and diagrams in Microsoft Visio.
• Creation of training documents for end users and system administrators.
• Schedule MoveIT tasks to transfer/receive files via FTP/SFTP servers.
• Schedule IBM Cognos within Enterprise Data Warehouse to create data extracts.
• Participate in quarterly Disaster Recovery exercises.
• Daily task monitoring of PCOMB and ACH related tasks.

Confidential, Rensselaer, NY

Lead Lab Computing Engineer

• Develop and implement technical support strategies for Windows based laboratory equipment in a large biotech environment.
• Monitor all validated laboratory systems and associated infrastructure such as: installing, configuring, testing and maintaining operating systems, applications software.
• Deployment/decommissioning of desktops, laptops and VM Workstations. Harmonizing workstations from Windows XP to Windows 7.
• Expand upon preexisting redundancy strategies for failovers/failbacks on virtual machines.
• Change control implementation for all lab systems undergoing Installation, Operational, Production Qualification (IOQPs).
• P2V conversion of systems running Windows Server 2003 server and Windows XP workstations.
• Technical writing of quality documents: Standard Operation Procedure (SOPs), Work Instruction, Job Aids for deployment of software using SCCM and Group Policy.
• Continual research of new software technology backup solutions to implement into the laboratory system environment. Optimizing I/O latency from service offered by VMware.
• Conduct bi-annual disaster recovery exercises to ensure our established site recovery management is effective.
• Modify/Create batch scripts to configure workstation settings.
• Completion of preventive maintenance checklists for validated laboratory systems.

Confidential, Waterford, NY

Laboratory Technician

• Prepare and load silica samples for analysis.
• Data entry of sample results in IBM SAP and associated Quality Assurance documents.
• Analyze process quality data values using statistical analysis tools during the production cycle.
• Comply with the chemical control and hazardous waste management programs.
• Perform maintenance on laboratory equipment and document in the instrument calibration logbook.
• Assist in the training process by creating new documentation on how to operate lab equipment.

Confidential, Hudson, NY

Computer Technician

• Provide break-fix support, such as hardware replacement, operating system reinstalls, virus and malware removal and perform miscellaneous hardware maintenance.
• Deploy and configure Windows 2008 R2 to successfully deploy VDI thin clients for a private school.
• Install OS on multiple computers using Sysprep images.
• Providing technical support to customers remotely using TeamViewer and Crossloop.