Manager Resume

SUMMARY:

20+ years of experience as an IT professional, including experience as a programmer and leading development and support activities. An accomplished leader with a keen understanding of the dynamics that impact the successful deployment of systems. Excels at building teams providing full life cycle development (SDLC) and support. Experienced at implementing enterprise - wide solutions, including process automation. Expert in integrating technology with broader business goals to craft a cohesive strategy. Outstanding communication skills, leadership ability, and business acumen.
Six Sigma Green Belt | Infrastructure Management | Systems Administration | ServiceNow | Integrating Automation
Staff Management | Software Analysis & Design | Systems Support | Vendor Management | Process Improvement

PROFESSIONAL EXPERIENCE:

Manager

Confidential

Led a development and operations support team of 7 full-time employees and 5 contract staff serving a global user base, integrating automation into business processes.
Managed the configuration management and data collection processes for comprehensive ServiceNow solutions: IT & HR service portals, Asset, and Service Desk (Incident & Request with approvals).
Provided an enterprise-wide ServiceNow-based Change and Contract Management instance to facilitate shared ITIL standard issue tracking and resolution.
Pioneered the implementation of the global administration processes for Microsoft Azure/O365 and SharePoint Online as well as the admin and development of Microsoft Identity Management.
Directed Zenoss development activities, creating a monitored environment for enterprise data center that providing performance alerts that enabled proactive issue resolution, reducing resource requirements by 50%.
Led Python-based development using Ansible to standardize the software configuration of 400+ nodes.
Managed development of infrastructure applications by an ASP and .NET team, including interfaces of AD with Cisco Jabber/Meraki into authenticated/secure custom software solutions.

Confidential

ERP Analyst

Directed, as part of a $15M SAP implementation, the technical details and configuration aspects of replacing the legacy system with the Order to Cash module.
Implemented complex pricing and commission systems that established clear and documented results for customers, reps, and management.

Application Development Manager

Confidential

Managed development and roll-out of sales and distribution projects, including order fulfillment, freight rating and routing, and accounting functions such as commission calculation, revenue analysis, and reporting.
Administered HP-UX systems including storage, backups, and disaster recovery as well as patches, updates, and upgrades.
Directed all support functions in the Shared Services organization, serving as the technical lead for all M&A activities.

Senior Programmer / Analyst

Confidential

Developed, implemented, and maintained Marketing, Sales, and Branch operation systems for Customer Service and Field Sales.
Initiated the use of a sales automation program for a 1200 member sales force, digitizing sales catalogs and transferring order verification out of the office to the sales force.

TECHNICAL SKILLS

Cisco infrastructure, Windows/UNIX/Linux system administration, Oracle R12, SAP ERP, VMware, Zenoss, CCNA, ITIL, ServiceNow, Microsoft Azure, Office 365, SQL, PowerShell, Jive, Syncplicity, Universe/UniData by Rocket Software

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