Systems Solutions Engineer Resume Phoenix, AZ - Hire IT People

SUMMARY:

Over seventeen years of experience in Information Technology.
Experience in support, administration, and testing of various forms of hardware, software, networks, and operating systems.
Very solid knowledge of Linux operating systems including Debian, Ubuntu, Redhat, and CentOS distributions. This includes fifteen years of experience using, installing, configuring, and troubleshooting Linux systems.
Experienced with Internet and web based services. This includes configuration of Bind, PowerDNS, Apache, Ngninx, MySQL and Mariadb.
Experience installing, configuring, and troubleshooting Windows Server Operating systems (2003, 2008, 2012 and 2016).
Experience with virtualization platforms such as KVM, Proxmox, VMWare and Hyper - V.

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Systems Solutions Engineer

Responsibilities:

Server Engineer

Confidential

Responsibilities:

Monitor services on cloud, shared, and dedicated server environments.
Investigate and resolve trouble tickets escalated from Technical Support and customer contacts.
Build Ansible based automation for server roll-out, updates, and management.
Install, upgrade and maintain internal Linux infrastructure with CentOS, MySQL, Apache, Nginx among other applications and services.
Build and maintain a shared hosting environment running on CentOS and CloudLinux with cPanel.
Maintained inventory and documentation of production servers and environments.

Confidential, Scottsdale, AZ

Software Quality Assurance Analyst

Responsibilities:

Create and review specific test plans for software quality inspection and validation using provided requirements and user stories.
Reviewed quality assurance standards, studied existing policies and procedures to evaluate effectiveness of quality assurance program.
Compiled statistical data and written narrative reports summarizing quality assurance findings for use in Application Readiness Reports.
Took part in execution of test cases to validate resolution of software defects reported fixed.

Level 2 Technical Support Engineer

Confidential

Responsibilities:

Provided advanced support of premium customers and escalations of issues in client/server patch management software.
Worked with Engineering to find resolutions to defects found in the field. Logged bugs found in Engineering’s bug tracking system.

Confidential, Phoenix, AZ

Tier 2 Technical Support Agent

Responsibilities:

Provided second level technical support to customers and other associates via telephone and e-mail.
Responsible for maintaining the computing environment by providing hardware and software system support by upgrading, installing, and configuring systems, as well as monitoring system performance in a Windows 2000 environment.
Took part in the screening of candidates for Level 1 Support interviews and performing the interviews with potential new hires.

Confidential, Phoenix, AZ

Lead Technical Support Representative

Responsibilities:

Responsible for delegation for tasks to other technicians to ensure phone coverage and support email response times.
Took escalations of issues and irate customers, initial network and system troubleshooting and opening and following up on tickets with Network Operations and Server Operations.
Assisted in administration of internal, departmental Linux and BSDi based web and application servers. Maintained testing and training machines and network.