SUMMARY:

The career goal is to continued evolution of an experienced network engineer into a more well - rounded information technology subject matter expert, who is focused on: (1) network and system architecture, (2) process development lifecycle (e.g. requirement, design, implementation, etc…), and (3) Tier III incident troubleshooting and problem investigation.

TECHNICAL SKILLS:

Languages: HTML, XML, C, C++

Operating Systems: Windows 9X/NT/2000/XP/Vista/7/8/10 Server 2003/Server 2008/Server 2012, Mac OS, Linux

Software: MSOffice 2000/2003/2007/2010/2013 , REMEDY, Photoshop, Exchange Servers, Norton Utilities, Flash, Citrix, Active Directory, Symantec Antivirus, Trigeo, VMware, SharePoint 2010 Administrator, SQL Server, Crystal Reporting, Change Gear Administration, Webmail Administration, JAMIS Administration.

Hardware: Gateway/ Dell Desktops and notebooks, Mac Pro, iMac, Printers, Projectors, Scanners, Juniper switches and routers, Dell switches, VOIP Phones, CISCO switches, SonicWall and Barracuda Firewalls, CISCO VPN, VoIP - Phone Systems.

PROFESSIONAL EXPERIENCE:

Confidential

Network Administrator

Responsibilities:

• Maintain and upgraded local cloud environment for the development team using VMWare, Hyper V and AWS Cloud Services.
• Provided evaluation and recommendation for new network and server components to meet developer requirements in the enclave.
• Deployment and configuration of recommended network hardware and server equipment, including:
• Windows Server
• VMWare and virtual machines
• MS Hyper-V
• AWS Cloud Services
• SAN and file servers
• Configured DNS and DHCP settings for redesigned Domain
• Updated and Maintained switches and routers for Company LAN (Cisco)
• Updated and Administered user accounts with Active Directory (Server 2008-2016)
• Upgraded Microsoft Software (Office 2010-365, SharePoint 2010-2016, Windows 7-10, Server 2008-2016)
• Performed continuous network upgrade tasks to meet changing developer requirements. Continuous upgrade tasks included:
• Initial configuration and reconfiguration of network architecture per need.
• Provide metrics after performing maintenance programs that were outlined by the company and vendor standards.
• Evaluation of network and server architecture post maintenance tasks. The goal was to identify potential bottlenecks and help project future capacity needs.
• Planned and implemented network security through building of firewalls, managing hose security, and modification of the enclave’s permission model.
• Created and updated enclave’s documentation, such as Operation Produce manual and Problem Investigation/Root Cause resolution reference library.
• Installed and maintained New VOIP phone system to meet contractual needs.
• Updated Windows Servers installing patches and updates.
• Updated user access on network (e.g. password changes/resets, adding/removing accounts, assigning permissions)
• Created user accounts in Active Directory (Permissions and OU’s)
• Administrated SharePoint services in Domain.
• Maintained and updated firewall access for users locally and VPN.
• Supported exchange server and email access via SolarWinds.
• Scheduled daily Backup on SAN servers.
• Administered and troubleshot Wi-Fi and internet access through ISP Router and Wi-Fi extender.
• Provided Desktop support for all users i.e. Windows Updates, Office Upgrades, Symantec Virus protection installs, virus scanning and troubleshooting.
• Provided Hardware support for all users i.e. laptop replacements, monitor and peripheral replacements etc.
• Maintained equipment inventory and was the direct point of contact for all warranty, licenses and equipment purchases.
• Administered and Maintained VOIP access for all users in company via web portal.
• Monitored and Administered Office Building entry and access via smartcard.
• Implemented upgrade to network installing current OS for existing servers using Hyper-V. (Server 2008-2012)
• Developed and maintained VM network using AWS for developers.
• Installed and configured new VOIP phones, switches and Routers and maintained phone network via web Portal.
• Configured and maintained Firewall and VPN access.
• Implementing network performance monitoring to the network using SolarWinds to maintain network availability for users onsite and remotely.

Confidential

Systems and Network Administrator

Responsibilities:

• Management of VOIP phone system
• Server management; monitoring and management of server resources
• Active Directory management
• Exchange Server management and troubleshooting
• Desktop support
• Virtual Server management using VMWare
• Network management of firewalls, switches and routers
• Conducted regular system maintenance such as monitoring, tuning, capacity planning, and adjusting configurations as necessary.
• Monitoring system and network activity
• Identify changes/improvements needed in the environment to help achieve the technology goals of the organization
• Virtualization of servers using VMWare and Hyper V
• Assisted in the design, build and delivery of reliable disaster recovery and backup systems
• Built, configured, troubleshoot and integrated new and existing servers to provide service enhancements, application deployments and infrastructure upgrades
• Independently stood up and upgraded sites, including:
• Migration of desktop OS to Window 7/8
• Upgrade of Server OS to Server 2008 and 2012
• Tech Refresh of hardware
• Configuration of local network devices ie. routers, switches, WiFi extenders

Confidential

Network Engineer

Responsibilities:

• Tier II troubleshooting of network and server incidents; including initial evaluation of all critical and high severity outages.
• Tier II problem investigation of network and server problems; including defining, documentation, coordination, and analysis of recurring issues and/or Sev 1 outages.
• Provide change management feedback and support for network and server projects.
• Provided documentation and network and server data for configuration management
• Management of server and desktop images for multiple sites. Images were dependent on:
• Hardware available at each site
• Software Licenses purchased for each site
• Overflow support of the Confidential Helpdesk. Including remote troubleshooting and occasional “hands on” support.
• Provide training and team orientation for new tier I and tier 2 network engineers, and occasional Helpdesk staff.
• Overall responsible for the following (but not limited to):
• End user's accounts
• Servers
• Workstations
• Routers
• Switches
• Internet/Intranet
• Network Printers
• Commercial Off-the-Shelf (COTS) and Government Off-the-Shelf (GOT) applications
• Mainframe environment:
• PCOM route data adding devices in DOORS secure print traffic
• Migrating regional sites to Microsoft Windows 7
• Upgrading Server OS to Microsoft Server 2008
• Tech Refresh - migrating old servers and network devices to new servers and network devices
• Agency wide Active Directory migrations, new workstations

Confidential

System Analyst

Responsibilities:

• Tier 2 Administrative rights to the Main Domain using Server 2003 user accounts and permission management using Active Directory
• Remote desktop support and troubleshooting
• On-Call/afterhours support
• Upgraded and re-imaged workstations on the network
• Creating, modify, and resolving Remedy tickets
• Management of incident ticket queue within Remedy
• Assisted with migration of workstation from Windows XP to Vista
• Provided Tier1/2 break/fix Hands-on desktop support for end users

Confidential

Helpdesk Technician

Responsibilities:

• Trained and updated Vendor data using Schedule Input Program (SIP)
• Used Microsoft Office Suite to update Vendor inventory specifically using ACCESS and EXCEL
• Trained Vendors to use SIP priority software
• Used Remedy to record vendor support problems
• Installed and maintained workstations

Confidential

Computer Support Specialist

Responsibilities:

• Tested workstations and updated websites
• Installed workstations to the network
• Provided Helpdesk support for Confidential customers