SUMMARY:

• A dynamic highly skilled IT Technician and proficient Network Engineer possessing an expansive and evolving skill set.
• I have over 10 years experience as an IT professional. As a Network Engineer at the TXDMV I was one member of a seven member team that successfully supported the network for the entire state of Texas that included 605 county and 13 district offices.
• I added video and voice protocols to my Network Engineering experience while working with Confidential .
• During that time I helped launch and stabilize a new Confidential.
• As the Technical Support Analyst at Confidential I provided end to end multi - tier hardware and software support, in addition to creating dept intranet site Confidential ’07, Inventory Database app solution w/GUI interface for dept. users Confidential ’10, I sustained a vast array of additional technical solutions supporting various operational environments

TECHNICAL SKILLS:

Networking: Configuration & troubleshooting of OSI and TCP-IP network layers and Router/Switch Protocols, BGP,EIGRP, OSPF, Multicast PIM/IGMP/IPSEC/RSTP/LTE/port security /IRB/DTP/IPv4/v6, TCP/IP,UDP, IP subnetting & address management & assignment, Static routes/wildcard masks/summary routes/DHCP, VLAN,VPN, ACLs, 02.1q/ 802.11/802.1 x/MPLS/HSRP/VRRP/GLBP Routing protocols

Operating Systems: Windows Server/WindowsXP/7/8/10/Mac OS X/Linux/Exchange Server/VMware/HyperV

Test Analysis: Test Server Promotion and updates, Server and Storage hard drive test analysis

Software: BMCRemedy/ServiceNow/EM7/Citrix/Stealthwatch/Solarwinds/Wireshark/Riverbed CMC/Bluecat(BAM) Proteus/ Adonis/ Cisco WLC/ Aruba/ Webex / Bomgar/ SMS Remote/ Quick Connect/ LanDesk/ Ghost/ Acronis/ MS Office suite/FrontPage/Publisher/Active Directory/MS ActiveSync/LDAP/Operating Systems-Win10/Win8/Win7/Windows Server/MS Exchange Server/SCCM/Remote/Quick Connect/Ghost/ Acronis/ ActiveSync

Hardware: ROUTERS - ASR 9006 | ISR4451 X/K9 | 7206VXR | 2911 /K9 | 1841 | 1911 | 1941 | C819G-LTE SWITCHES CATALYST - 2960 | 2960X | 3650 | 3550 | 3750 | refresh/deploy, installation and repair of - Personal Computers/laptops/tablets/Printers (Zebra 140’s 2844/t402/Lexmark/Kyocera/ Confidential /HP)/hand Hand held scanners (Symbol & Welch Allyn)/hubs/Wireless AP’s and routers/CPU, printer and monitor switchboxes

Programming: Excellent scanner programming/PDA application development/SQL report and query writing/web development HTML 4.0. Good functional knowledge of Linux | VB

WORK HISTORY:

Confidential

Network Consultant

Responsibilities:

• Responsible for advanced Tier 2 complex network issue troubleshooting, configuration and documentation of Edge/core, distribution and access network layers.
• Also prepare, present and implement changes via CAB standard change control process, update and create written procedures and Network processes.
• Monitor and provide network problem analysis and resolution for bandwidth, congestion and application latency issues.
• Execute site circuit turn ups (with ATT/TMAC) in support of T1 and DS3, Ethernet and fiber circuit connections.
• Support WLC, RSTP, VLAN, CDP, DTP, VTP, HSRP, MPLS, BGP, LTE, EIGRP, OSPF, Multicast PIM, IGMP protocols along with KIWI, Solarwinds, Remedy, Bluecat Proteus IPAM, Stealthwatch, Riverbed Steelhead device management, and other various applications and network topologies.

Confidential

PC Technical Instructor

Responsibilities:

• Instruct students in the core competencies that will enable them to install, configure, maintain troubleshoot PCs, mobile devices, laptops, operating systems, printers, and other related hardware, as well as introduction to Networks support and troubleshooting techniques.
• Course prepares students for taking the Comptia Certification exams that can promote employment within the Information Technology field.

Confidential

IT Support Engineer

Responsibilities:

• Resolve escalated support requests involving Active Directory, DFS, LDAP, Linux, SharePoint, and Exchange while supporting the IT hardware, software, and FC infrastructure to include User Account management, Printer, File Share management. Performed cross functional support of Active Directory (AD) objects and user permissions.
• Managed User Accounts on WindowsNT and UNIX Platform (Creation, Deletion, Permissions, and VPN Access).
• Created and maintained email addresses and distribution lists in MS Exchange in addition to a variety of other systems administration tasks. Additionally Engineers troubleshoot and resolve Network WAN, LAN and WLAN issues such as AP, DNS, DHCP, HTTP, SSL, TCP/IP and other network routing and switching protocols

Confidential

Network Specialist

Responsibilities:

• Perform routine network work in support of the Confidential, Information Technology Services Division.
• Provide business application support and support, maintenance, and monitoring of local area networks (LAN), wide area networks (WAN).
• Monitor and maintain the operation an assist customers with hardware, software, and LAN/WAN problems using established procedures and diagnostic equipment.
• Coordinate customers, field engineers, and exchange carrier contacts on testing hardware, and the software of LAN and WAN network components, Provide technical guidance to Tier I Technicians

Confidential, Austin, Texas

Tier 1 TelePresence Network Engineer

Responsibilities:

• Engineering team responsible for in-depth technical support to the customer and timely triage on a 24x7 basis for or WAN/LAN, Security, VOICE and TelePresence related technologies and related incidents.
• Responsible and accountable for analyzing trouble tickets, incident remediation and/or escalation to Tier 2 Engineering if required.
• Experience with CUCM, SIP, H323, MCU’s, TMS, TPS, CTMS, Remedy, Video and voice endpoint calls, scheduling and conferencing.

Confidential, Round Rock, Texas

Technical Support Analyst

Responsibilities:

• Provided support for organization’s LAN and VPN infrastructure. Responsible for Switch LAN configuration and Router Confidential management for our various VPN customer Vlans.
• Executed deployment and set up connectivity to new client devices to the Internal LAN network infrastructure, as well as access to wireless AP’s.
• Provided other basic support for our internal L1/L2/L3 Network, such as IDF and data center cabling, connections and access Management. Windows system OS imaging, refresh and deployments, User AD domain account issues, password resets and new system and users account adds. Office OS support such as Exchange server email account configuration issues and troubleshooting.
• Group Policy updates, antivirus support and patch management.
• Provide support, troubleshoot and repair of common and complex PC hardware and software problems, Supported internal software applications, as well as 3rd party software, and custom Partner applications.
• Provide support for escalated office issues such as scanner, printer issues connection & repair.
• Champion and assist with the development, and roll out of various new technical applications, tools and equipment.