SUMMARY:

• An accomplished Information System Engineer with 4+ years of experience managing server infrastructures and data - center operations across multiple platforms (Unix, Linux, Windows).
• Effectively plan, install, configure and optimize the infrastructure to improve business functionality .
• Possess ability to create, support and deliver products and solutions that decrease costs, increase performance and business growth.
• Extensive experience working with all aspects of in-house developed systems.
• Polished leadership skills, with ability to motivate teams to increase productivity
• Deep understanding of technology with focus on delivering business solution
• The biggest joys of my work up until this point has been providing customers with workable solutions that meet their needs.

TECHNICAL SKILLS:

Database: Oracle (10g)

OS: Linux (Red Hat), Windows 7/XP/2000

Languages: Java, C, PL/SQL

Tools: Zenoss4, Netcool, Site scope version 9.5, 10.5, BAC 7.5, BSM, Infra Ticketing Tool, Remedy ITSM Tool, BMC Remedy, Citrix NetScaler, M Putty, X- Matters

Web/App Server: TOMCAT 5.X/6

Other Tools: SharePoint, Putty, VMWare, Atlassian Tools-Confluence/Jira, Docker, Ansible

Scripting: Shell, Perl(Basic), Python

PROFESSIONAL EXPERIENCE:

Confidential

Linux System Admin

Responsibilities:

• Participate in the design and implementation of new solutions for monitoring systems.
• Deploying base level monitoring for our customers so that they perform their work better.
• Deploying advanced level monitoring for our customers.
• Decommission servers as per client’s request. .
• Deploying RLM monitoring for our customer.
• Running zenoss maintenance on Production, Development and on QA servers environment.
• Deploying ping monitors for servers.
• Atlassian Tools(Jira/Confluence)experience.
• Hands on experience on performing 70% service delivery work.
• Hands on experience on performing 30% Platform management workload.

Confidential

Linux System Administrator

Responsibilities:

• Managing, upgrading customer specific applications in remote environments and working in a 24x7/high availability datacenter environment.
• Good knowledge of core infrastructure services
• Good knowledge of add or remove specific servers and/or service ports from flood
• Experienced with of most UNIX/Windows Server commands/utilities
• Excellent skills with most basic system administration tools and processes.
• Good understanding of a UNIX or Windows Server-based operating system.
• Overall 4 years of experience working on RedHat Linux Servers.
• Experience working in an enterprise environment (Schwab has 5,000+ servers)
• Experience in Change management
• Experienced in a large data center environments environment (1000+ servers)
• Understands paging and swapping, inter-process communication, file system concepts ("inode", "superblock")
• Familiarity with fundamental networking concepts, can use nslookup or dig to check information in DNS.
• Overall one year of experience working in VMWARE
• Familiarity with X- Matters to communicate with different team.
• Experienced in performing health checks of Linux Boxes.
• Ability to write scripts in some administrative language (Perl, Shell ).
• Use of monitoring system (Managed Objects) to acknowledge, investigate, close, or escalate alerts.
• Use of ticketing system (BMC Remedy) to create, document, escalate, and re-assign tickets.
• Running health checks on Keynote.
• Able to perform administrative tasks such as paging out to business partners, transcribing technical conference calls, and answering calls from phone queue.
• Experienced in ability to prioritize and perform multiple tasks simultaneously.
• Experienced working with an outage and or event to restore services
• Familiarity with billing system.
• Work Environment:
• Remedy ITSM, Windows Server 2003, Windows Server 2008 and Linux experience.
• Hardware support knowledge
• Good scripting experience
• Excellent knowledge with Remedy

Confidential

Infrastructure Engineer

Responsibilities:

• Providing support to over 600 Windows and 50 UNIX servers including Windows 2003,08 and Linux using Site scope, SCOM and Confidential BAC
• Experiencing in handling Confidential BAC application for monitoring of synthetic transactions of Web applications and Oracle APPS applications.
• Excellent knowledge of handling Site scope on Windows platform and creations of different monitors such as URL, Disk space, ping, memory monitor.
• Experience of working on UNIX based application servers such as Apache for handling the day to day task.
• Experience of working on Autosys.
• Generating reports from BAC & Site scope for SLA calculations and informing the customer about the SLA adherence.
• Application support and production support of Unix & Linux based servers
• Attending and performing CRQ’s (Change Request), Our Team will be sole implementer or participant in the change request. Approval will be done by CAB committee as part of ITIL compliant process structure.
• Performing administration work on different server including application services management and serves reboot etc.
• Experience working in NOC environment.
• Major responsibility is to maintain SLA definitions and handling the ticket within the stipulated SLAs
• Tools and OS Used:
• Confidential Site scope and Confidential Site scan
• Red hat Linux, Unix
• Java, Oracle, PL/SQL9i
• BMC Remedy 7.5(Incident and Change Management Program)
• SCOM(System Console Operation Management )

Confidential

Associate Infrastructure Engineer

Responsibilities:

• Support and maintain Business Availability Center (BAC - version 7)
• Proactively verifying the application alerts and escalating to L2 team in case of any issue.
• Performing L1/L2 tasks such as web service restart in case if issue
• Provide end to end monitoring of applications for availability and performance.
• Escalating issues whenever threshold gets breached for alerts. It involves manually validating the applications and troubleshooting on BAC.
• Monitoring the server for extra hop alerts.
• Working and coordinating with Confidential Product support in case of issues with Confidential tools such as Confidential BAC and Site scope.
• Create Custom reports in BAC and scheduling the reporting to send to Customer.
• Ensuring the availability of applications and coordinating with Windows and database admin team in case if outage.
• Scheduling SLM Report (weekly, daily and monthly)
• Weekly review call with client to discuss the progress and SLA status
• Ensuring that the SLA’s are being met.
• Maintaining Business Profiles and checking alerts, reviewing thresholds

Tools: and OS Used: Red hat Linux; Shell scripting, Oracle 9i