SUMMARY:

• Experience in optimizing enterprise systems, providing unsurpassed technical support, and driving profitability through technological innovation.
• Ability to assess processes and implement enhancements to ensure system reliability and avoid downtime.
• Ability to rescue thousands of dollars in operating expenditures by deploying comprehensive expertise in various organizational technologies, from servers to telephonic systems, minimizing need for external service providers.
• Ability to cultivate strong partnerships between technical and non - technical staff, providing remote and hands-on support across the organization.
• Ability to train employees in new technologies and upgrades.
• Excel in strategic planning and rapid issues resolution.

EXPERTISE AREA:

• Information Technology (IT) Administration
• Technical Support
• Information Systems (IS) Management
• Equipment Planning & Maintenance
• User Training
• Productivity & Efficiency Improvement
• Profitability Cost Avoidance
• Root Cause Analysis
• Infrastructure Development
• Remote Support/ Network Support
• Database Building & Management
• Server Installation, Configuration & Support
• Technology Needs Assessment
• Technological Innovation
• Systems Analysis and Integration
• Systems Security
• Hardware/ Software Implementation
• Multi - site Management

PROFESSIONAL EXPERIENCE:

Cyber Security Engineer

Confidential

Responsibilities:

• Develop and mature the security controls matrix based on Fed Ramp approved control implementation that combine all applicable security controls and associated control type, control owners, implementation and status.
• Define and identify control implementation gaps that must be met through implementation of other tools, software, or third party services.
• Develop/define control implementation based on tools/services leveraging Qualys, Tripwire, Splunk, Commvault, Chef Enterprise, and AppDynamics.
• Develop system security plans working with administrators, engineers and other team members to identify strategies for control implementation.
• Develop other security related documents required for authorization, such as categorization, contingency plans, incident response plans, and privacy impact assessments.
• Perform continuous monitoring using the solutions and tools identified above.

Senior Security Analyst

Confidential

Responsibilities:

• Reviewed, researched, and verified information security controls for baseline configuration documentation.
• Analyzed and advised on the risk and remediation of security issues based on reports from vulnerability assessment scanners, patch management tools, and emerging threat information.
• Initiated, coordinated, and tracked the patching and remediation of security weaknesses when discovered, via a "Plan of Actions and Milestones" (POAM).
• Created and disseminated to agency and contractor staff Standard Operating Procedures (SOPs) for ongoing review of Baseline Configuration Guidelines and setting forth compliance metrics for the VA’s Change Management System (CMS) in preparation for security audits.
• Provide oversight and guidance regarding technical policies such as firewall rules, ports, protocols, etc. for each IT system.
• Comfortable with performing Gap Analysis.
• Working knowledge and comfortable with GRC-Risk Vision.
• Effective written and oral communication skills.
• Maintain knowledge of current security requirements and trends for backup and storage technologies; data protection, privacy, and encryption requirements.
• Experienced using IBM BigFix Security Compliance, Microsoft System Center Configuration Management (SCCM) 2012, Tenable Nessus Scanner, and SolarWinds.

Lead Systems Engineer

Confidential

Responsibilities:

• Provided clients and/or colleagues with expert-level network support.
• Delivered timely and effective communications (oral and written) with users, management, and team members.
• Used data from ticket tracking system to develop documentation, report on performance, and observe trends.
• Created, tested, and maintained business continuity planning and disaster recovery policies and procedures.
• Served on a 24x7 Tier 3 help desk for critical Confidential infrastructure.
• Maintained and developed technical skill set and share knowledge with colleagues.
• Effective written and oral communication skills.

Technologies: Orion Solar Winds, Microsoft SMS, MOM, Exchange, SQL, Virtual Server implementation and migrations, Windows Clustering, Windows Active Directory Organizational Units (OU), Group Policy creation, DNS, D, Dell/EMC SAN, EMC Avamar, VMware, 4.1-5.X

Automated Litigation Support/Systems Engineer

Confidential, Washington, DC

Responsibilities:

• Experienced with the use of technology to support litigation efforts with an emphasis on discovery, document review and productions, specifically electronic stored information (ESI) processes and electronic data discovery (EDD), document management, as well as coding and scanning procedures and use.
• Reviewed litigation software releases from the various manufactures and reported findings to government customer.
• Thorough working knowledge of electronic discovery technical issues (e.g. load files, metadata fields for loading to a database product, document review, and tagging).
• High familiarity with the manipulation and support of image-enabled document databases in litigation specific applications, i.e., LexisNexis and IPRO products).
• Tested applications and created SCCM installation packages for automated deployment to the enterprise.
• Created technical project documentation, to include detailed design and implementation documents, and operations manuals.
• Provided Tier 3 user support to the nationwide helpdesk.
• Created daily and/or weekly project/status reports for project managers and/or government clients.
• Polished interpersonal and verbal communications skills with all levels of staff and attorneys.
• Ability to take initiative and multi-task in a fast paced environment.

Technologies: Cisco UCS C240 M3 series servers, Dell Blade servers, HP MSA 2040, HP UPS 5000, Nexus 2248 Fabric Extenders, Nexus 5548 Switch; Software: Microsoft Windows 2012 R2, Microsoft SQL Server 2012 R2, IPRO eCapture, Eclipse, LexisNexis, Concordance, Lotus Notes, SCCM 2007, 2012, VMWare 5x.

Confidential

Technical Lead

Responsibilities:

• Created virtual machines in lab environment for testing purposes using either VMWare or Hyper-V.
• Maintained current documentation and created documentation as necessary.
• Operational and maintenance support of the environment.
• Migrated Windows XP to Windows 7 leveraging SCCM to create packages for Operating System Deployments.
• Created Task Sequences for deployments.
• Troubleshoot issues with SCCM.
• Created detailed reports from SCCM for Management review.
• Strong familiarity with all aspects of SCCM, to include the infrastructure, OS deployments and all operation support activities for: Microsoft Server 2008/2012, Windows 7, Active Directory, to include troubleshooting issues with Group Policy.
• Excellent oral and written skills and able to multitask as necessary; and ability to work independently as well as with a team.

Systems Engineer/Designer

Confidential, Falls Church, Virginia

Responsibilities:

• Gathered requirements, planned, designed, and built products based on customer needs.
• Researched reported the best solution, based on customer requirements.
• Created system Assessment and Charter for presentation to the Change Control Board ( Confidential ).
• Built and configured selected system in lab environment and in production environment.
• Created design and implementation documents, training plans, and conducted training for the Operations team prior to hand over of new production system.
• Created virtualized network systems of current physical systems using VMWare ESXi 5.1.
• Performed network design and capacity planning within a virtualized environment.
• Worked assigned projects based on Government requirements, with little to no direction.

Network Administrator

Confidential, Herndon, Virginia

Responsibilities:

• Purchased, racked and installed Dell Blade servers to create a network environment.
• Installed and configured a Primary and Read Only domain controllers with Windows Server 2008 R2, Active Directory, and DNS services.
• Installed and configured Sonic Wall for site to site VPN access for communication between two offices.
• Installed and configured Exchange 2010 server.
• Configured virtual email server with VMWare ESX 4.1 using CentOS and Apache.
• Created virtual machines in lab environment for developers using Microsoft Hyper-V.
• Installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
• Conducted research on network products, services, protocols, and standards in support of network procurement and development efforts.
• Managed security solutions, including firewall, anti-virus, and intrusion detection systems.
• Managed all network hardware and equipment, including routers, switches, hubs, and UPSs.
• Ensured network connectivity of all workstations.
• Network device asset management, including maintenance of network component inventory and related documentation and technical specifications information.

Information Security Analyst

Confidential, Baltimore, Maryland

Responsibilities:

• Federal Contractor at the Federal Housing Finance Agency.
• Monitored and advised on information security issues related to the systems and workflow at agency to ensure the internal security controls for the Agency were appropriate and operating as intended.
• Coordinated responses to information security incidents.
• Developed and published information security policies, procedures, standards, and guidelines based on knowledge of best practices and compliance requirements.
• Conducted data classification assessments, security audits, and managed remediation plans.
• Coordinated with agency IT Department to assist in the management/mitigation of security vulnerabilities.
• Coordinated with and backup for IDS Technician to assist in the management/mitigation of security vulnerabilities.
• Created and maintained agency information system inventory.
• Developed and managed remediation of Plan of Action and Milestones based on results of Assessment and Authorization.
• Strong analytical and problem solving skills.
• Excellent communication (oral, written, and presentation) skills.

Technologies: VMWare, Microsoft Hyper-V, Apache Server, Deltek, IDS SourceFire, Nessus, Linux Red Hat; Active Directory Blackberry Enterprise MS Exchange 2003; MS Windows Server 2003/2008; MS XP/Vista, TCP/IP, DHCP, DNS; MS Office 2003/2003; MS SQL 2005; SharePoint 2.0/3.0; Cisco VPN; Linksys Routers/Switches; Cisco Switches; Cisco Firewall; Etrust Antivirus; ARCServe; Windows Scripting, Dell Desktops and Laptops.