SOFTWARE:

• WEBCTRL
• AUTOMATED LOGIC
• Microsoft Office Suite
• Remedy
• Tech Ticket
• Homer
• Salesforce
• Granite
• Xng 4.1
• Cablesolv - cs7
• NLYTE

PROFESSIONAL EXPERIENCE:

Confidential

IT Engineer/Layer 1 Tech

Responsibilities:

• Rack/stack/patch/ground network switches and servers.
• Deploy servers and network equipment in a
• Production data center environment. Prepare, deploy, test fiber and copper patch cables.
• Build and deploy Server cabinet IAW DC standards.
• Install / decommission switches and servers in the data center.
• Patching of equipment in the Data center. Familiar with installing copper/fiber patching and testing connections
• Experienced in grounding devices to grounded racks.
• Add and update DC infrastructure management software.
• Familiar with Remedy case management process
• Perform integration tests on newly deployed equipment.
• Install and support temp sensing monitors, power strips, server cabs, wireless access points, and IP Phones.
• Troubleshoot any device in the data center that requires physical connectivity.
• Requests/assist support of network, facilitates, storage, system admin to complete projects.
• Perform other related duties as assigned within a raised computer floor environment as necessary.

• Cisco LAN switching from 2960 to 65xx
• Cisco routers from 8xx to ASR100x
• Cisco iWAN, DMVPN
• Cisco UCS B - and C-series servers
• Cisco ASA firewalls, IPS
• Cisco wireless
• NetApp, EMC, Teradata
• Cisco UC/UCCX
• Cisco MDS 9710

Confidential

NOC Technician

Responsibilities:

• Create Customer Impact Messages describing service impacts for Customer Care and Confidential business stakeholders; Support inner - NOC and business partner communication delivery processes; Work with Emergency Management in support of Incident Control Team procedures for Disaster Recovery.
• Work as part of a cross-functional team to conduct routine remote surveillance and tier 1 maintenance activities for all network nodes in his/her area of responsibility. Provide support to other technicians and engineers. Perform fault isolation tests related to transport trouble. Monitor network alarms, and perform fault isolation testing on radio and switching networks and peripherals, create and respond to work orders and trouble tickets by either conducting restoration efforts or dispatching the appropriate technician for resolution. Escalate trouble tickets with third party vendors such as power and telco companies, as well as second tier organizations within Confidential .
• Operations Support: Answer inbound telephone calls from a wide variety of client organizations and external groups and performs the necessary support required by the caller. Provide support during large scale outages and disaster recovery efforts.
• Complete training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements. Identify, research, and develop in concert with more senior technicians process improvements and recommends them to management for implementation.
• Work with more senior-level technicians to gain working knowledge of how to complete more complex troubleshooting and repair functions; Use resource documentation for reference and troubleshooting network problems.

Confidential

Technician

Responsibilities:

• Perform Installs, Service Calls, Disconnects, Move's, adds and Changes of Business Class Fiber Services Accounts from 5MBS to 10GB.
• Install/Service Confidential Ethernet circuits, and equipment.
• Install/Service Cell Tower Backhaul circuits, and equipment.
• Install/Service PRI circuits, and equipment.
• Utilize various test equipment to troubleshoot, and repair problems.
• Utilize cellular, and email communication to effectively communicate with supervisor, customers and OSC.
• Assist with Installs, Service Calls, Disconnects, Move's, adds and Changes of the CORE networks, and special projects as assigned.
• Perform PM procedures on Cell Tower, HUB and Collocation/POP sites as necessary.
• Perform necessary update/verification of Trouble Ticket, Circuit Order Database (DLR/CLR) and workflow systems.
• Worked with TWC NOC for Confidential issues, and outages.
• Attend weekly safety, and training meetings.

Confidential

Implementation Manager

Responsibilities:

• Administer everyday workflow of all implementation processes and provide technical support to all associates.
• Coordinate with team to resolve all issues within required timeframe and recommend appropriate changes to all policies and procedures and evaluate all implementation for team.
• Monitor all implementation requests and administer staff working and assist team and senior implementation managers and provide required coaching for same.
• Evaluate all management information reports and ensure achievement of all team objectives and provide support to senior implementation manager.

Confidential, Dallas, TX

Facility Technician

Responsibilities:

• Member of a team of ten technicians responsible for providing 24/7/365 access/support for two Dallas Data Centers, utilizing 30,000 sq. ft. of colocation floor space within two facilities.
• Maintain access control to secure facility for customers/vendors, using Salesforce database, also performed order processing/competition Confidential a level to maintain SAS 70 Certification.
• Administered customer technical support product, permitting the outsource support and maintenance, as well as, receiving assistance in emergencies without having a local personnel.
• Duties also include monitoring of critical environment, maintains of electrical/mechanical infrastructure and HVAC systems.
• Successfully complete project, the installed/commissioning of Ciena CN 4200 optical system to light dark fiber between Bryan Street and Stemmons facilities, activated customer’s ability to order point-to-point service with options for various levels of bandwidth, up to 10 gigabit.
• Worked with the Confidential Central NOC, and International NOC for DWDM/ Confidential outages.
• Perform Power cuts within the Data Center and MMR in the BDFB’s according to the detailed Confidential .
• Build Super structure in the Data Center and MMR using AUX bar, cable racking, all thread. Build and maintain waterfalls where needed within the superstructure.
• Sew and or stich power cables up to 750 MCM.

Confidential, Richardson, TX

Lead Quality Auditor

Responsibilities:

• Performed Internal audits on Confidential installed Equipment for Confidential & Confidential & Confidential .
• Confidential RBS3206,RBS3106
• Confidential MSC,BSC,RNC,RXI

Confidential, Wylie, TX

Level Three Installer

Responsibilities:

• Install emergency backup engines. (0.5MEG to 2MEG)
• Install Tyco Wet cell batteries.
• Install Tyco rectifiers.
• Monitor alarms for Confidential & Confidential NOC.
• Sew and stich power cables to superstructure.
• Fill out and discuss detailed Confidential ’s with CO Manager.

Confidential, Plano, TX

Quality Control

Responsibilities:

• Manufacture fiber cabinets.
• Advance Fiber Communications.
• Distributor for DSL.

Confidential, Dallas, TX

Field Technician

Responsibilities:

• Maintain Smith Security accounts.
• Knowledgeable with VRT software.
• Knowledgeable with Master Mind software.
• Customer service internal and external.

Confidential, Dublin, OH

Senior Installer/Field Engineer

Responsibilities:

• Supervise 15 employees.
• Read fiber optics cable maps.
• Disperse TP 76300MP guidelines for Confidential & Confidential
• Trainer for new employees.
• Quality Assurance.