SUMMARY:

To obtain a responsible position where I may apply my experience and skills to achieve new professional growth.

SKILLS:

Active Directory Knowledge Remedy Call Tracking System Remote Access Knowledge Wireless Network Knowledge iMANAGE Document Management Systems RIM Blackberry device firmware 4.5, 4.6, 4.7 and 5.0 Knowledge Microsoft Office/Professional 2003 Proficient Network LAN/WAN Topologies LegalKey CarpeDiem Cisco VOIP Knowledge Advanced Network Command Knowledge Citrix Web Client RSA Authentication Manager 6.1 Knowledge Cisco/Juniper Router/Switch(IOS/CATOS/JUNOS) Knowledge Solar Winds Monitoring Tool Knowledge Blackberry Enterprise Server Knowledge Wireshark Knowledge Symantec Ghost knowledge Numera TrackIT(Deploy/Helpdesk/Patch Manager) Knowledge Blackberry Enterprise Server Knowledge Websense Web Filter Knowledge VMWARE Knowledge Sharepoint Knowledge Citrix Knowledge HyperV Knowledge WSUS Knowledge McAfee Policy Auditor Knowledge McAfee Vulnerability Manager 7.0 Knowledge SMS2003/SCCM 2007 Knowledge Microsoft Exchange Knowledge UCS Enclosure Knowledge VCloud Knowledge Amazon Web Services Knowledge NetApp Knowledge VMware ESX 5.x Knowledge

EMPLOYMENT HISTORY:

Confidential

Senior System Administrator

Responsibilities:

• Provide advanced Windows Server administration and maintenance to ensure optimal performance of server hardware and operating system
• Administer Active Directory domain structure
• Administer IIS web servers and coordinate with business users to schedule maintenance
• Administer Exchange and Blackberry server environment
• Responsible for troubleshooting server errors and identifying root cause and performing server patch maintenance
• Leads projects as assigned by Team Lead and/or Manager
• Assists team members in the completion of major project tasks
• Participate in project planning meetings and takes a lead role in reviewing technical requirements and leading testing activities
• Participates in the mentorship of junior staff members
• Exhibits strong verbal and written communication skills, proactively communicating with customers and framing technical issues so that they can be readily understood
• Responsible for server troubleshooting. This includes the installation, configuration and troubleshooting of systems
• Independently utilizes resources (knowledge bases, online resources, etc) to research solutions for difficult problems
• Works with outside vendors to maintain and repair systems & equipment in a timely manner
• Follows Standard Operating Procedures and utilizes established support tools
• Maintain current awareness of standard Washington operations systems and actively researches new technology
• On - call duties and extended hours working are required
• Installed, Configured and Maintain NPS servers and environment
• Upgrade current environment from Lync 2010 to Skype for business 2015

Confidential

Senior System Engineer

Responsibilities:

• Work with Exchange Architect to create Exchange 2013 Design Documentation
• Documented DO email setup (Shared Calendars, Mailboxes, & Public Folders) and then mirrored settings in New Exchange 2013 environment for Confidential
• Configure Receive Connectors
• Troubleshooted and Resolve Health Mailbox authentication Issue
• Updated Naming convention in Confidential email to match DO email
• Upgraded Lynch 2013 to Skype For Business 2015
• Harden Exchange server according to Security Requirements for both Exchange and Skype for Business Servers
• Submitted Exception request for TLS1.0 to InfoSec(Exchange)
• Created Admin Guide, User Guide, SOP, and Install Guides for Exchange and Skype for business implementation
• Worked with HR connect team to develop scripts that automates process of creating user, email and Skype accounts
• Created User folders via powershell for new X drive and granted permission to both Confidential and DO accounts for all Confidential users
• Implemented ClickJacking Fix for OWA in logon.aspx file(IIS8)
• Upgraded Exchange from CU7 to CU9

Confidential

Network Engineer

Responsibilities:

• Configure and maintain enterprise level servers and applications
• Configure and maintain the components in VMware and Hyper - V
• Configure and maintain (remotely and locally) VMWare including VMWare, ESX, host resources, Virtual Center, update, Distribute Resource Scheduler(DRS), High Availability(HA), Linked Mode and vSwitch infrastructure
• Configure and maintain Hyper-V including managing Hyper-V Virtual Datacenters, Dynamic Memory, Live Migration, Cluster Node Connectivity Fault Tolerance, Virtual Networking Performance, Dynamic VM storage and Virtual Machine Snapshots
• Configure and maintain all aspects of operating systems, including but not limited to client and service account administration dealing with virtualization services
• Support fabric interconnect network that communicates between servers environment and storage
• Maintain fiber channel switches and directors

Confidential

VMware/Network Engineer

Responsibilities:

• Built and configured 2 New Vcenter 5.5 servers
• Upgraded Hosts from ESX 5.1 to ESX 5.5
• Implemented Update Manager in both 5.1 and 5.5 environment
• Migrate hosts to new 5.5 environments
• Implemented configuration changes to networking on UCS enclosure to allow trunking on select VNics which gives connectivity to the new dVS
• Deployed and Implemented VCOPS for the Virtual Environment
• Deployed and Implemented Hyperic 5.8.1
• Developed and Implemneted New WWN naming scheme to match hosts/LUNs/VM name
• Updated All hosts to new WWN naming scheme on Cisco UCS
• Developed and Implemented Host Profiles on New 5.5 environments
• Installed VAAI Plug in via VMware Web Client on entire environment
• Implemented Resource Pools for 5.5 environment
• Reconfigured SQL backend for VMWare (move from cluster to standalone)
• Implemented Service Profiles for hosts via Cisco UCS
• Deployed VMware vCenter Infrastructure Navigator

Confidential

Network Operations Engineer

Responsibilities:

• Onsite and offsite client workshops, internal visits, media briefings, conferences, road shows, etc.
• Configure & Maintain DCATL virtual environment which included VMware ESX 5.5, UCS enclosure environment, 3560 Cisco Catalyst Switches and Cisco ASA 5525.
• Configure and maintain Vcloud infrastructure
• Create and Grant Access to specific vApps for multiple users
• Technical showcase operations, demo dry - runs, execution of showcase launch/shutdown procedures.
• Preparing and operating virtual collaboration tools such as WebEx or video conferencing which enable remote expertise or demonstrations to and from the Metro DC Labs facilities..
• Supporting Labs showcase technological needs during development, maintenance, and decommissioning phases. In close collaboration with ATL Net Ops and Confidential F&S teams this includes: Physical showcase infrastructure (e.g. facilities, audio & video capabilities, etc.) & Demo and prototype deployment, replication, and maintenance activities
• Support Labs procurement activities. As part of the workshop team, this would apply to Audio/Video equipment or project-specific hardware such as Biometric, RFID, or NFC devices..
• Work with the NetOps team on purchasing IT servers, workstations, and laptops (such as those needed for the Cyber Range experimental environment) through standard CIO channels..
• Advising R&D teams on best procurement options (e.g. geography, vendor selection, and price)
• Create Purchase Orders by applying Labs financial guidelines; track delivery and payment of goods; and manage inventory of assets.
• Support installation, configuration and sustainment of the office infrastructure.
• Coordination with F&S for the receiving and installation of all Labs-specific fit and finishes.
• Configuration and stand up of A/V, video conferencing and demo kiosks in open, showcase, and meeting space
• Content management for all dynamic marketing
• Configure, Monitor, and Maintain Amazon Web Services for Confidential
• Present Storage to UCS hosts via NetApp FileViewer

Confidential

Network Engineer

Responsibilities:

• Installs, configures and maintains routers, switches, Intrusion Detection System (IDS), firewalls, disc/tape drives, DMZ, virtual servers, and VMware.
• Installs, configures, and maintains the LAN/CAN/WA.
• Installs, configures and maintains Server 2008, Windows 7, and Vista operating systems.
• Installs, configures a backup system
• Implements DIACAP procedures for the network to include implementing effective and secure user access control policies and providing vulnerability and incident management.
• Harden Networking Equipment via Confidential documents

Confidential

Systems Engineer

Responsibilities:

• Manages, schedules, supports, and operates the Confidential
• Maintains the lab (software and hardware) for interoperability testing of software applications
• Configures and maintains workstations and servers(Physical and VMWARE)
• Works with Windows and Unix Operating Systems and with Oracle and SQL server databases
• Supports software engineering teams and end users to test on workstations and servers
• Designs and applies standard and ad - hoc tests to ensure compatibility with the environment
• Provides written test reports and recommendations to the Change Control Board (CCB) on test requested by the CCB or system owners
• Supports the Software Packaging contractor to ensure full functionality before distribution
• Prepares a monthly report detailing Confidential usage showing: users, applications tested, approved change requests tested, schedules, inventory changes, issues, and recommendations
• Prepares test results for each test, i.e., applications and components tested, tests conducted, results, fixes, and recommendations.
• Maintains an inventory list of all hardware and software in the LAB and its purpose.
• Server Administration via SMS/SCCM
• Setup, Configure, Maintain Confidential Exchange Server

Confidential

Enterprise System Engineer

Responsibilities:

• Setup and Configure HP Quality Center 10 on Virtual Server in order to integrate with SOA to get deeper testing results. .
• Work with Configuration Management Plan Lead to ensure all servers, hardware, software etc. goes through this process.
• Test Applications via SOA. Take each new application through the Policy Based Access Control(PBAC) process; test for flaws depending on the stage(Functional, Operational, Baseline, Interoperability) and report to Testing Lead.
• Collect and document all Windows Updates, IAVAs, and patches for all network devices. (PVM North Confidential Network)
• Use WSUS to approve Windows Updates for all servers(Win Server 2003, 2008)
• Use VCenter to Create, Delete and Manage Servers in VMWARE.
• Setup and Monitor Backup Schedule via Netbackup
• Install and configure virtual machines
• Deploy virtual machines from templates
• Migrate and manage virtual machines
• Monitor and troubleshoot virtual machine problems
• Work with Gov t Lead to formulate requirements and enter into Quality Center
• Take Requirements and create environment accordingly
• Work with Test & Integration team to Edit PWS & Engineering Blueprint.
• Install, Configure, Harden( Confidential Junpier Switches/Routers
• Configure Networking (Cisco Blade Switch 3020/3120 VSwitches) for VMWare environment
• Present Storage to hosts via HP Storage Works

Confidential

Systems Engineer/Helpdesk Supervisor

Responsibilities:

• Monitor Configure, and Harden( Confidential Assigned Servers In VMWare environment
• Configure Networking (Cisco Blade Switch 3020/3120 VSwitches) for VMWare environment
• To lead, organize, manage and develop the Helpdesk team
• Provide system administration and support of a Microsoft Windows Active Directory local area network.
• Blackberry Enterprise Server (BES) 5.0 (Design, Installation and Administration)
• Deploy applications to Blackberry device
• Provide direct supervision to helpdesk team
• Bundled 6 T1 ethernet lines into a frame relay in order to give Confidential router to internet connectivity for speeds up to 9mbs up/down
• Use Cisco IOS software to update / harden routers and switches according to Confidential IAVA standards
• Configure and Maintain Confidential Cisco Router/Switches
• Configured Cisco Fiber Card on 4500 switch to give connectivity to users
• Use Numera patch manager to update and harden servers.
• Oversee the delivery of day - to-day technical helpdesk efforts including receipt, prioritization, documentation, and resolution of information systems products and services.
• Create and Update Network Diagrams
• Monitor and Maintain RSA Authentication Manger
• Assign work to technical staff to ensure timely and effective response to user needs.
• Provide management reports on help-desk operations and issues regarding the support of Information Resources.
• Provide enterprise support for RSA Secur-ID FOB and server appliances
• Manage check in/check out of travel devices, laptops, phones, and Blackberry's
• Train Information Services Specialists on operational procedures and documentation.
• Provide backup support to Network Engineers for data retention systems and processes
• Monitor network traffic and Bandwidth via Solar Winds Networking Tools & Wireshark
• Setup, Maintain, and Monitor Confidential Disaster Recovery site
• Monitor Confidential Logs
• Maintain RSA Authentication Manager 6.1
• Collect and archive server logs for Confidential network via Solar Winds Orion Software
• Maintain, Monitor, and Control network bandwidth via Websense Web Filter
• Researches network-level problems on the live network using network management tools(Solar Winds)
• Implement regulations on network devices set forth by the DoD Information Assurance Accreditation Process(DIACAP) for Threat Reduction Support Center Network (TRSCNet) as well as the Cooperative Threat Reduction Resourcenet (CTRRS)
• Provide connectivity to virtual local area networks (data and voice), demilitarized zones and the internet.
• Provide central repository for system and audit logs.
• Comply with DoD Information Assurance Accreditation Process (DIACAP) for networked device configurations.
• Ensure maximum usage of bandwidth for Threat Reduction Support Center Network (TRSCnet) and Cooperative Threat Reduction Resource Network (CTRRS) with ISP using bandwidth monitoring tools and techniques
• Installation, implementation and maintenance support of Cisco Voice Over IP (VOIP) switches and phones
• Communicate, counsel and advise the IT Staff on the status of network connectivity, device alerts and audit logs.
• Monitor Configure, and Harden Assigned Servers In VMWare environment

Confidential

System Analyst

Responsibilities:

• Assist customer with Hardware or Software issues via email, phone call, or desk side visit
• Use Active Directory
• Process Inventory, Configure and Maintain all new Hardware
• Support all Printers and Copiers
• Setup Audio Visual Computer Equipment in Conference rooms
• Troubleshoots Blackberry and PC hardware/software problems, categorizes and resolves issues; entering information in TrackIT call tracking system