It Consultant Resume
Indianapolis, IN
TECHNICAL SKILLS:
Operating Systems: Linux RHEL 5.4 - 6.3, Linux 7, Solaris OS 8 - 11, HPUX 11.x.
Hardware: Oracle SPARC T4, T5, M3000, M4000, M5000, V440, V880, V120, V240, HP DL380, HP DL580
Application Software: SunOne Directory Server (LDAP), Symantec Foundation Suite, Veritas Cluster Server, Apache Tomcat
Also experienced in: LVM, PowerPath, Multipath, NIS, SunOne Web Server (iPlanet), Microsoft Office, Windows OS, Microsoft Outlook, Lotus Notes, FTP, Remedy, Citrix, MVS/XA, Jes2, JCL, CA7/CA11, Control M/R, ISPF/PDF, Oracle, IE, Firefox, Acrobat Reader, Java, TeamSite, SiteMinder, WebTrends, Alta Vista, Communication and Customer Service skills.
PROFESSIONAL EXPERIENCE:
Confidential, Indianapolis, IN
IT Consultant
Responsibilities:
- Maintained hardware for SPARC servers, including T4, T5, and M series
- Hardened OS environments to meet DISA STIG standards
- Responsible for setup, configuration, troubleshooting, and maintenance of UNIX infrastructure environments, including Solaris 10, Solaris 11, RHEL 6 and RHEL 7
- Provided technical consulting and input regarding potential issues and risks for changes being implemented in the environment
- Participated in peer teams to develop technical solutions for new customer needs
- Consulted with customer teams on technical and process related issues
- Worked with a team to resolve audit requirements
Confidential, Indianapolis, IN
Change/Technical Coordinator/Liaison - Lead / Linux System Administrator /Security SME
Responsibilities:
- Responsible for providing technical advice, expertise, and input regarding potential issues and risks for changes being implemented in the environment
- Responsible for coordinating and scheduling appropriate resources for maintenance activities
- Responsible for planning, reviewing, and monitoring activities and changes
- Responsible for attending weekly meetings with customer representatives to discuss status of SLAs and ongoing expectations
- Responsible for developing relationships with key application and server teams for the purpose of more effective notification and process improvement
Confidential, Indianapolis, IN
UNIX System Administrator
Responsibilities:
- Responsible for setup, configuration, troubleshooting, and maintenance of approximately 2000 UNIX nodes, including Solaris, Linux, HP, and VMware systems
- Analyzes user requirements and provides direction and identification of problem and potential solutions
- Maintains 100% customer satisfaction
- Responsible for managing all incoming user requests and triaging workload among teammates
- Responsible for coordinating requirements between other technical teams, including Storage, Windows, and end user teams
Confidential, Columbus, IN
Web Hosting Technical Lead
Responsibilities:
- Responsible for maintenance and uptime of close to 600 websites running on 50+ servers
- Oversees and is responsible for successful completion of project work, including new applications and all necessary planning and resource allocation.
- Work as an interface between web developers and other application support groups to ensure project success
- First point of contact during outages and scheduled changes and provides necessary communication, including status and progress, to application owners and customers. Also maintains and leads regularly scheduled customer communication meetings
Confidential, Columbus, IN
Technical Support Analyst
Responsibilities:
- Site ambassador, providing quality control and reporting. Serving as a liaison between facility systems administrator and the solution center
- Proven troubleshooting ability for the initial point of contact for network, software, and hardware problems and inquiries
- Provide problem determination and resolution for approximately 750 tickets per month with a goal of 90% immediate resolution
- Document, escalate, and propose solutions for next level of support and work with appropriate organizations to achieve resolution
Confidential, Columbus, IN
Client Server and Mainframe Support Analyst
Responsibilities:
- Provide report data and documentation on current statistics and operating procedures
- Effectively trouble-shoot to provide 1st level support for network, software, and hardware related problems
- Participate in job shadowing of 2nd level support, training of new employees, and writing operating procedures
Confidential, Columbus, IN
Advanced Computer Operator
Responsibilities:
- Monitor and process batch cycles; resolve abends and ensure predetermined batch cycle times are met
- Monitor and control network resources and system performance of Cummins environment
- Perform system IPL’s and execute scheduled maintenance and changes
Confidential, Columbus, IN
Operations Team Leader
Responsibilities:
- Responsible for ensuring all report distribution deadlines are met
- Maintain inventory and perform preventative maintenance for peripheral equipment
- Responsible for disaster recovery and tape library audits
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